Devadarsan K P
Customer Experience & Digital Support Executive
Cochin
Summary
Results-driven professional with 4 years of experience in Customer Support, Employee Lifecycle management, and Digital Customer Experience.
Overview
2026
2026
years of professional experience
2016
2016
years of post-secondary education
1
1
Language
Work History
Customer Experience Specialist – Executive
Geojit Financial Services
Kochi, Kerala
05.2025 - Current
Digital Customer Support Executive
Promanage.biz Platforms Private Limited
3 2024 - 10.2024
- Completed keyword research to target clients based on keyword targeting
- Successfully onboarded new business and Business Locations to the GMB and optimized Enterprise Business Profiles across internet and Digital platforms
- Ensured strong & well optimized Digital presence
- By enhancing digital footprints, ensured maximum visibility for streamlined Enterprise internet profiles in bulk on a timely manner
- Reviewed and optimized client sites to improve keyword targeting URL strategies, SEO and content
- Boosted organic traffic through the implementation of technical SEO strategies, including optimization and schema markup
- Utilized search engine optimization and emphasized importance of link building
- Run complete Google Profile Optimization including Successful onboarding, setting up complete attributes such as - from Address Standardization to Updating latest Products, Services, Campaign's with relevant content including Backlinking of microsites offered by businesses in time upon specified requirements.
- Established a better team
Sr. Associate Customer Experience
Sutherland Global Services
04.2021 - 07.2023
- Started as an Associate for an HR Backend process responsible of managing Employee requirements for Leave, Attendance, Time Card management, Punches and Payroll Support under Employee Lifecycle.
- Maintained End to End process of Leave related assistance through several ticketing systems and CRM Solutions including - Salesforce.com
- Later Promoted as a Sr.Associate Customer Experience (Quality Analyst) for several teams handling Employee Services for different regions including USA, CANADA.
- Conducted Quality Checks/Audits on a weekly, monthly basis and connected with associates for opportunity to improve
- Created and Updated Quality Check List according to the upcoming updates, trends & requirements in the workflow
- Conducted Root Cause Analysis (RCA) and generated RCA Reports to assure and maintain the Quality standards are being followed
- Demonstrated quality reports and trend in escalations to the Client team and built a responsive relationship towards the Client
Associate CS Internet
Randstad India
09.2020 - 04.2021
- Remarkably assisted & provided timely resolutions to the international Customer requirements including - Complaints, Concerns, Feedback, Escalations, through Live Chat, Email and ensured the most satisfying resolutions
- Successfully responded and resolved multiple contacts on multiple customer issues in a single window while working for the fast-paced work environment
- Learned and practiced to serve the customer better based on International standards (Business etiquettes) which can be applied in several scenarios to let the customer smile at the end of every support session
- I effectively handled complex customer order issues that resulted in customer dissatisfaction, going the extra mile to ensure customer satisfaction. By actively listening, acknowledging concerns, and assuring resolution, I created several Customer Success stories during my time working in the process
Customs House Agent
Vintage Logistics
11.2019 - 05.2020
- Worked as an Customs House Agent
- Successfully Assisted customers on documentation, Invoicing, completing the formalities to be followed for ensuring a smooth shipping process timely deliverance of service.
Education
PG Diploma - Public Relation And Advertising
01.2019 - 01.2020
BBA Logistics & Shipping - Logistics And Supply Chain Management
01.2016 - 01.2019
Intermediate/Senior Secondary - Commerce
10.2015
2012
Skills
Customer Relationship Management
Google Business Manager
Google AdWords
SEO
Digital Streamlining
Microsoft Excel
Customer Experience
Customer Service
People Management
Root Cause Analysis
Data Management
Teamwork
Microsoft Office
Personal Information
- Place of Birth: Thrissur
- Date of Birth: 03/29/97
- Nationality: Indian
Timeline
Customer Experience Specialist – Executive - Geojit Financial Services
05.2025 - Current
Sr. Associate Customer Experience - Sutherland Global Services
04.2021 - 07.2023
Associate CS Internet - Randstad India
09.2020 - 04.2021
Customs House Agent - Vintage Logistics
11.2019 - 05.2020
Kerala Media Academy - PG Diploma, Public Relation And Advertising
01.2019 - 01.2020
Indian Institute of Logistics - BBA Logistics & Shipping, Logistics And Supply Chain Management
01.2016 - 01.2019
NIOS - Intermediate/Senior Secondary, Commerce
SSLC - ,
Digital Customer Support Executive - Promanage.biz Platforms Private Limited
3 2024 - 10.2024