Devadarsan K P

Work History

Promanage.biz Platforms Private Limited

3 2024 - 10.2024

Completed keyword research to target clients based on keyword targeting
Successfully onboarded new business and Business Locations to the GMB and optimized Enterprise Business Profiles across internet and Digital platforms
Ensured strong & well optimized Digital presence
By enhancing digital footprints, ensured maximum visibility for streamlined Enterprise internet profiles in bulk on a timely manner
Reviewed and optimized client sites to improve keyword targeting URL strategies, SEO and content
Boosted organic traffic through the implementation of technical SEO strategies, including optimization and schema markup
Utilized search engine optimization and emphasized importance of link building
Run complete Google Profile Optimization including Successful onboarding, setting up complete attributes such as - from Address Standardization to Updating latest Products, Services, Campaign's with relevant content including Backlinking of microsites offered by businesses in time upon specified requirements.
Established a better team

Sutherland Global Services

04.2021 - 07.2023

Started as an Associate for an HR Backend process responsible of managing Employee requirements for Leave, Attendance, Time Card management, Punches and Payroll Support under Employee Lifecycle.
Maintained End to End process of Leave related assistance through several ticketing systems and CRM Solutions including - Salesforce.com
Later Promoted as a Sr.Associate Customer Experience (Quality Analyst) for several teams handling Employee Services for different regions including USA, CANADA.
Conducted Quality Checks/Audits on a weekly, monthly basis and connected with associates for opportunity to improve
Created and Updated Quality Check List according to the upcoming updates, trends & requirements in the workflow
Conducted Root Cause Analysis (RCA) and generated RCA Reports to assure and maintain the Quality standards are being followed
Demonstrated quality reports and trend in escalations to the Client team and built a responsive relationship towards the Client

Randstad India

09.2020 - 04.2021

Remarkably assisted & provided timely resolutions to the international Customer requirements including - Complaints, Concerns, Feedback, Escalations, through Live Chat, Email and ensured the most satisfying resolutions
Successfully responded and resolved multiple contacts on multiple customer issues in a single window while working for the fast-paced work environment
Learned and practiced to serve the customer better based on International standards (Business etiquettes) which can be applied in several scenarios to let the customer smile at the end of every support session
I effectively handled complex customer order issues that resulted in customer dissatisfaction, going the extra mile to ensure customer satisfaction. By actively listening, acknowledging concerns, and assuring resolution, I created several Customer Success stories during my time working in the process

Vintage Logistics

11.2019 - 05.2020

Worked as an Customs House Agent
Successfully Assisted customers on documentation, Invoicing, completing the formalities to be followed for ensuring a smooth shipping process timely deliverance of service.