DEVAJANI GOGOI
Sivasagar
Summary
Dedicated Hotel Senior Housekeeping Room Attendant with extensive experience managing housekeeping operations to uphold product quality standards and deliver exceptional guest service. Committed to continuous learning and contributing positively to organizational goals.
Overview
7
7
Certifications
9
9
years of professional experience
Work History
Housekeeping Executive
Novotel Chennai SIPCOT
09.2023 - Current
- Ensured all guest rooms and public areas met the highest standards of cleanliness, comfort, and presentation to enhance the guest experience.
- Responded promptly and professionally to guest requests, complaints, and special needs, ensuring complete satisfaction and swift resolution.
- Conducted follow-up inspections after guest feedback or service recovery incidents to maintain consistent quality.
- Coordinated with the front office to prioritize VIP, early arrival, and special request rooms.
- Implemented personalized housekeeping touches (e.g., welcome amenities, room preferences) to exceed guest expectations.
- Supported guest loyalty programs by providing consistent, high-quality service that encouraged repeat visits.
- Trained housekeeping team members on guest service etiquette, communication, and confidentiality standards.
- Monitored guest satisfaction reports (e.g., comment cards, online reviews) and implemented improvement plans.
- Led operational strategy to enhance guest satisfaction and overall experience.
- Streamlined processes to improve efficiency in daily hotel operations.
- Developed and implemented training programs for staff development and performance improvement.
- Oversaw budget management, ensuring alignment with financial objectives and resource allocation.
- Collaborated with cross-functional teams to drive initiatives that increased service quality.
- Analyzed performance metrics to identify trends and recommend actionable improvements.
- Spearheaded initiatives for compliance with health, safety, and regulatory standards across the hotel operations.
- Fostered strong relationships with stakeholders to support business growth and sustainability efforts.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Reviewed employee concerns and new opportunities to drive business strategies.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Assisted in employee appraisals, promotions and terminations based on performance reviews.
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Collaborated with stakeholders to develop actionable strategies that aligned with corporate goals and objectives.
- Achieved company growth by implementing strategic marketing plans and business development initiatives.
- Managed cross-functional teams for successful project completion within budgetary constraints and deadlines.
- Assessed and analyzed departmental budgets to find ways to minimize expenses and optimize profits.
- Identified trends and assessed opportunities to improve processes and execution.
- Implemented cost-saving measures through reevaluation of supply chain management practices.
- Prepared annual data to determine metrics for operational performance.
- Interviewed, recruited and trained new onboarding candidates.
- Located bottlenecks to streamline existing processes.
- Expanded market presence by identifying new business opportunities and forging strategic partnerships.
- Optimized operational efficiency by redesigning processes, systems, and workspaces for increased productivity.
- Reduced employee turnover by establishing robust hiring process and fostering positive work culture.
- Negotiated high-value contracts with key suppliers, reducing material costs and improving profit margins.
- Secured substantial media coverage for company initiatives, amplifying brand visibility and public engagement.
- Spearheaded company rebranding initiative, resulting in significantly improved market presence and customer engagement.
- Implemented company-wide sustainability program, reducing environmental impact and achieving industry recognition.
Guest Service Associate
Crowne Plaza Kochi
07.2018 - Current
- Pivotal in handling sellable rooms and the public area including Restaurant, Lobby, and back of the House.
- Making guest rooms.
- Ensured adherence to organizational standards of Rooms quality, hygiene, preparation and presentation.
- Involved in maintenance in coordination with engineering.
- Maintaining inventories and scheduling shifts.
- Promoted to Housekeeping Senior Room Attendant at April 2019
Housekeeping Supervisor
Intercontinental Chennai Mahabalipuram
10.2022 - 09.2023
- Supervised daily housekeeping operations to ensure cleanliness, order, and high guest satisfaction.
- Assigned tasks and inspected work of housekeeping staff to maintain established standards.
- Trained and mentored new housekeeping employees on cleaning techniques, safety protocols, and company policies.
- Monitored inventory of cleaning supplies and linen; placed orders to maintain adequate stock levels.
- Coordinated with front desk and maintenance departments to address guest requests and resolve room issues promptly.
- Ensured all cleaning equipment was properly maintained and in safe working condition.
- Conducted daily inspections of guest rooms, public areas, and back-of-house spaces for cleanliness and maintenance.
- Managed deep cleaning schedules and special projects to maintain overall property standards.
- Handled guest complaints and service recovery with professionalism and promptness.
- Supervised housekeeping team to ensure adherence to cleanliness standards and operational protocols.
- Trained staff on efficient cleaning techniques and safety procedures, enhancing overall team performance.
Guest Service Associate
Blue Lagoon Hotel
09.2017 - 03.2018
- Created towel animals to enhance guest room presentation.
- Maintained stock rooms and carts with sufficient supplies.
- Managed inventory levels in retail stores.
- Making rooms and experience in Towel animal art.
- Handling stores.
- Delivered exceptional guest experiences through prompt service and effective communication.
- Managed check-in and check-out processes to ensure smooth guest transitions.
Education
B.A - Assamese
Swahid Maniram Dewan College, Charing
01-2016
Higher Secondary - undefined
Swahid Maniram Dewan College, Charing
01-2013
H.S.L.C. - undefined
Deoraja Joymoti Girls High School
01-2011
Skills
Cleaning techniques
Customer Service
Customer Servicetions management
Executive support
Digital literacy
Internet proficiency
Interpersonal skills
Accomplishments
- Achieved Best Employee award of the hotel in CROWNE PLAZA KOCHI (India, Kochi) (Month of OCTOBER 2018 and MAY 2019-2016)
- Achieved Honesty award in BLUE LAGOON HOTEL (India,Vadodara) CROWNE PLAZA KOCHI (India, Kochi)
- Appreciated for Making creative Towel Animal Art.
- Appreciated by the Department For Best performer of Department CROWNE PLAZA KOCHI (India, Kochi)
Certification
Successfully Completed Departmental Certification Program November 2023 (Novotel Chennai sipcot)
Interests
Listening to music, Crafting creative items
Timeline
Housekeeping Executive
Novotel Chennai SIPCOT
09.2023 - Current
Housekeeping Supervisor
Intercontinental Chennai Mahabalipuram
10.2022 - 09.2023
Guest Service Associate
Crowne Plaza Kochi
07.2018 - Current
Guest Service Associate
Blue Lagoon Hotel
09.2017 - 03.2018
H.S.L.C. - undefined
Deoraja Joymoti Girls High School
Higher Secondary - undefined
Swahid Maniram Dewan College, Charing
B.A - Assamese
Swahid Maniram Dewan College, Charing
Declaration
If given a chance to serve under your kind control I will prove my superiors hoping for your kind attention and response. I hereby declare that the information stated above are true and correct to the best of my knowledge and belief. Place: Chennai Date: 2025-12-24