DEVAKI MUTHURAMALINGAM
CHENNAI
Summary
Dedicated tele caller with strong customer service skills. Proficient in travel booking and issue resolution, ensuring prompt assistance and follow-up. Committed to enhancing customer experiences through effective communication.
Overview
5
5
years of professional experience
Work History
Telecaller
JK TRAVELS
TRICHY
02.2021 - 11.2025
- Assisted customers in booking travel arrangements and itineraries efficiently.
- Answered incoming calls from customers seeking assistance with product or service related issues.
- Responded to customer inquiries in a timely manner, providing accurate information and solutions.
- Follow-up with customers via phone or e-mail regarding service experience of customer.
Education
BBA - BUSSINESS ADMINISTRATION
M.I.E.T ARTS COLLEGE
TRICHY05-2018
High School Diploma -
Sri Vidayalam
Madurai06-2010
Skills
- Travel booking
- Customer support
- Issue resolution
- Call management
- Database management
- Customer relationship management
- Active listening
- Telephone etiquette
- Follow-up calls
Languages
English
Intermediate (B1)
B1
Tamil
Native
Native
Timeline
Telecaller
JK TRAVELS
02.2021 - 11.2025
BBA - BUSSINESS ADMINISTRATION
M.I.E.T ARTS COLLEGE
High School Diploma -
Sri Vidayalam