DEVAL PARMAR
Ahmedabad,GUJARAT
Summary
IT Professional | System Administration | Cloud Computing | Endpoint Security | Technical Support
Overview
23
23
years of professional experience
5
5
Certifications
3
3
Languages
Work History
System Administrator
Relay Human Cloud India
Ahmedabad
10.2023 - Current
- Managing internal IT infrastructure across India (Ahmedabad & Vadodara) and the Philippines, ensuring high network uptime, user support, and performance.
- Network Availability | User Support | International Client Support | Team Management
- Microsoft 365 Management | Compliance Management | IT Procurement
- VDI | Azure Monitor | Active Directory
- Microsoft 365 Administration – License Management | SharePoint | Microsoft Defender for Endpoint (MDE) | Intune | OneDrive
- Phishing Tracking | User Onboarding & Offboarding
- Security & Network Management – Rapid7 | Cisco Umbrella | SonicWall Firewall | SonicWall Switches | Microsoft Defender | Site To Site | IPsec VPN
- Audits & Compliance – Conducting regular security, network, and workstation audits to ensure adherence to industry best practices.
- Technical Documentation – Creating and maintaining SOPs, network diagrams, and compliance documentation to support operations and audits.
IT Manager
Amara Learning Spaces
Ahmedabad
08.2020 - 10.2023
- Led IT infrastructure across two campuses, overseeing servers, network switches, firewalls, and campus-wide CCTV systems
- Managed SonicWall firewalls, Omada network controllers, and Dell R240 backup systems
- Coordinated IT procurement and vendor relationships, while maintaining comprehensive asset documentation
Sales & Service Specialist
General Electronics Trading LLC
Dubai
04.2018 - 01.2020
- Worked at a company engaged in trading electronic goods and providing IT solutions
- Handled B2B sales of structured cabling, Cisco and HP networking solutions, Avaya IP telephony systems, and Honeywell surveillance cameras
- Developed new business pipelines, negotiated credit facilities with distributors, and represented the company at industry trade shows
Sr. Sales Exec / Sales Exec
Earlier Roles
Dubai
01.2015 - 01.2020
- HP printers & supplies sales, marketing campaigns
Network Exec
Moweb Technologies Pvt.
Ahmedabad
01.2014 - 01.2015
- Various roles in sales and technical support in IT
- Switch/router installations, Wi-Fi, antivirus deployment
Asst. Manager
Gateway Techno Labs
Ahmedabad
01.2012 - 01.2014
- Various roles in sales and technical support in IT
- Managed hosting, domains, sales funnels
Sales Specialist
Vinay Enterprises
Ahmedabad
01.2010 - 01.2012
- Various roles in sales and technical support in IT
- IT hardware sales & installations
Network Admin
Dentaweb Services
Ahmedabad
01.2007 - 01.2010
- Various roles in sales and technical support in IT
- LAN installations, backups, US dentist support
FM Engineer
Wipro
Ahmedabad
01.2003 - 01.2006
- Various roles in sales and technical support in IT
- Hardware assembly, LAN/WAN troubleshooting
Education
Bachelor of Arts - BA
Mumbai University
Mumbai, India01-2005
Secondary School Certificate - SSC
St. Mary's School Naroda
Ahmedabad, India01-2000
Skills
Aruba
Avaya
Azure
CCTV
Cisco
Cisco Routers
Helpdesk
InTune
Microsoft 365
Accomplishments
- Cloud Administration Success - Administered Azure & AWS for 200+ users, achieving a 99% satisfaction rate
- Enhanced Cyber Security - Implemented security protocols reducing cyber threats by 60%
Certification
Azure Fundamentals (AZ-900) - Fundamental concepts of Azure cloud services
Timeline
System Administrator
Relay Human Cloud India
10.2023 - Current
IT Manager
Amara Learning Spaces
08.2020 - 10.2023
Sales & Service Specialist
General Electronics Trading LLC
04.2018 - 01.2020
Sr. Sales Exec / Sales Exec
Earlier Roles
01.2015 - 01.2020
Network Exec
Moweb Technologies Pvt.
01.2014 - 01.2015
Asst. Manager
Gateway Techno Labs
01.2012 - 01.2014
Sales Specialist
Vinay Enterprises
01.2010 - 01.2012
Network Admin
Dentaweb Services
01.2007 - 01.2010
FM Engineer
Wipro
01.2003 - 01.2006
Secondary School Certificate - SSC
St. Mary's School Naroda
Bachelor of Arts - BA
Mumbai University