Deval Singh

Sept 2024 – Present

• Manage CRM communications for Samsung India across multiple product categories.
• Execute customer engagement campaigns through Email, WhatsApp, and SMS channels.
• Coordinate with internal stakeholders, creative teams, and platform partners to ensure timely campaign launches.
• Maintain campaign calendars, customer databases, and reporting dashboards.
• Monitor campaign performance and provide insights to improve engagement and communication effectiveness.
• Ensure campaign quality, accuracy, and compliance with brand communication standards.

Key Contribution:

Successfully managed multiple CRM campaign deployments simultaneously while maintaining delivery timelines and communication accuracy.

• Managed client relationships and served as a key coordination point between clients and internal teams.
• Prepared daily, weekly, and monthly performance reports for stakeholders.
• Assisted in campaign execution and project delivery across multiple accounts.
• Conducted account reconciliations and maintained accurate client records.
• Identified process improvements that enhanced workflow efficiency and reporting accuracy.

Key Contribution:

• Consistently supported timely project delivery while maintaining strong client satisfaction levels.