Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Deval Tawade

Thane

Summary

Adaptable professional with 3+ years of experience and a proven knowledge of Risk management and customer service. Aiming to leverage my skills to successfully fill the risk management role at your company.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Risk Management Specialist

Ventura Securities LTD
Thane
06.2021 - Current
  • Developed risk management strategies to identify, assess and control risks related to the organization's operations.
  • Analyzed existing policies, procedures and processes for potential areas of risk exposure.
  • Identified areas in need of improvement with regard to compliance with internal controls.
  • Implemented plans to monitor and minimize operational losses due to financial or legal risks.
  • Evaluated effectiveness of current risk management processes and identified opportunities for improvement.
  • Monitoring risk software (xhawkeye) and live allocation , reporting bugs to developers so as to fix it.
  • Doing BOD and EOD process in xhawkeye server.
  • Resolving client queries regarding margin issue, pay in pay-out issue.
  • Preparing MIS report of bulk quantity for total buying and selling in Nifty and sensex.

Customer Service Executive

Lifestyle Int Pvt LTD
Thane
04.2018 - 05.2019
  • Provided prompt and courteous service to customers via phone, email, and chat.
  • Resolved customer complaints in a timely manner while maintaining professional attitude.
  • Maintained accurate records of customer interactions, transactions and comments in the database system.
  • Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
  • Processed orders accurately and efficiently in accordance with company policies.
  • Identified opportunities for process improvement within the customer service department.
  • Collaborated with other departments to ensure customer satisfaction.
  • Performed follow-up calls to customers regarding their inquiries or orders.

Education

Bachelor of Arts - Economics

MUMBAI UNIVERSITY
MUMBAI
04-2017

Skills

  • Due diligence
  • Data Analysis
  • Risk Monitoring
  • excel

Languages

Marathi
First Language
English
Intermediate (B1)
B1
Hindi
Intermediate (B1)
B1

Certification

  • NISM V-A Mutual fund Distributors.
  • NISM V-B Mutual fund foundation.
  • Advanced google analytics.
  • Executive programme in Digital marketing and applied analytics conducted by IIT bombay

Timeline

Risk Management Specialist

Ventura Securities LTD
06.2021 - Current

Customer Service Executive

Lifestyle Int Pvt LTD
04.2018 - 05.2019

Bachelor of Arts - Economics

MUMBAI UNIVERSITY

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Deval Tawade