Devanand Pareva

• Transported luggage to and from rooms to accommodate guests.
• Greeted guests and managed check-in and check-out procedures.
• Arranged for transportation to and from the airport, train station and events for visitors upon request.
• Provided guests with lists of upcoming activities and events.

• Provided guests with lists of upcoming activities and events.
• Provided guests with keys and directions to room locations.
• Coordinated with housekeeping or maintenance department to address needs of clients.
• Documented guest information on hotel database to maintain accuracy.
• Assisted staff during wedding receptions and events.
• Answered and transferred calls to designated recipients.
• Arranged for interpreters to translate information to guests.
• Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
• Maintained tidy work area to promote cleanliness and quality standards.

Achievements:

• Generated Revenue by 30% cost saving by reducing extra valets on events

• Assisted guests with luggage storage and transportation to maintain satisfaction.
• Documented guest information on hotel database to maintain accuracy.
• Delivered exceptional customer service by proactively listening to concerns and answering questions.
• Developed appropriate resources to meet needs of diverse audiences.
• Cleaned work areas and equipment to maintain faultless hygiene standards.
• Oversaw daily operations to achieve high productivity levels.

• Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
• Transported luggage to and from rooms to accommodate guests.
• Applied positive customer service approach to increase satisfaction levels.
• Completed opening and closing procedures, from product replenishment to budget control.
• Forecasted sales trends to plan team resourcing.
• Prevented cross-contamination by sanitising utensils and surfaces.

• Supervise and direct guest services attendants and concierges
• Communicate directly with guests, in person or by telephone
• Provide information on facilities and services, events and attractions, tours, travel routes and transportation schedules
• Provide area maps, brochures, and other literature
• Arrange tickets, bookings, appointments, and reservations for guest

Achievements:

• 90% score on mystery shopper in year 2015
• 95% score on mystery shopper in year 2016 87% score on mystery shopper in year 2017 Revenue management strategy to aspects related to Concierge
• Exceeded 10% of target set for Limousine revenue profit in year of 2015
• Exceeded 5% of target set for Limousine revenue profit, in year of 2016
• Exceeded 15% of target set for Limousine revenue profit, in year of 2017

• In setting up SOPs, brand standards, recruiting Concierge & Bellman
• Motivated colleagues within department to ensure intensity at residence lobby
• Delivered exceptional customer service by proactively listening to concerns and answering questions.
• Oversaw daily operations to achieve high productivity levels.
• Cleaned work areas and equipment to maintain faultless hygiene standards.
• Developed appropriate resources to meet needs of diverse audiences.

• Motivated, trained, educated, praised and developed all junior colleagues personalized service to both external and internal guests
• Ensure all deliveries are recorded and fairly distributed among colleagues
• Maintained product knowledge of Properties & ensured that junior colleagues aware of it

Achievements:

• Dubai General Knowledge Certificate awarded from Department of Tourism and Commerce Marketing, March 2001 Dubai

• Ran errands and delivered messages and packages as required.
• Communicated up-to-date and detailed knowledge of potential points of interest, facilities and attractions in and around UAE
• Optimised guest experience by informing guests of hotel services and effectively communicating room features.

Achievement:

• Employee of Month December 1998

• Delivered post, packages and other items to guest rooms with 100% accuracy.
• Provided guests with information regarding hotel's amenities, local attractions and dining options.
• Increased workplace safety by reporting potential hazards to supervisor.
• Notified front desk manager of guest issues requiring further assistance for resolution.
• Escorted guests to and from rooms, assisting with their luggage and engaging in friendly conversation.