DEVANAND S
Chennai
Summary
Dynamic Salesforce Developer with Capgemini Technology Services, adept in APEX development and integration solutions. Spearheaded innovative tools that quintupled productivity in finance operations. Recognized for exceptional problem-solving and vendor management, delivering scalable solutions that significantly enhanced system performance and client satisfaction. Passionate about driving efficiency and delivering impactful results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Salesforce Developer
Capgemini Technology Services
Chennai
08.2022 - Current
- Specialized in ERP solutions for finance operations at a leading MBA university in Switzerland.
- Spearheaded the development of Apex and flow-based tools for bank reconciliation, approval processes, and prepaid expense management, delivering robust solutions to streamline financial operations. These products are used extensively by businesses and improved productivity by 5x.
- Successfully conceived, analyzed, and built a completely custom object and mechanisms that augmented an existing solution for legal contracts and agreements.
- Leveraged vast knowledge of logic building, Apex, Salesforce flows and used existing tools to integrate with Informatica (vendor) to reduce technical debt.
- Played a key role in improving upon the existing vendor solution (Certinia), adapting innovative approaches, and technical expertise to elevate system performance and functionality.
- Utilized expertise in Salesforce Aura to create functional and intuitive pages used by clients to facilitate rapid processing of financial documents.
- Developed and deployed stable and scalable solutions that are extensively utilized across the university's finance division, driving efficiency, and delivering substantial value to client operations.
Salesforce Technical Support Specialist
Capgemini Technology Services
02.2024 - 11.2024
- Transitioned into a pivotal and a temporary role as a Technical Support Specialist within the ERP stream, providing expert assistance and troubleshooting for technical incidents and tasks.
- Proactively handled incidents, showcasing a rapid response and resolution to ensure minimal downtime and disruption to operations.
- Utilized comprehensive knowledge of Salesforce architecture and development principles to address complex technical challenges and optimize system performance.
- Demonstrated exceptional problem-solving skills and a proactive approach to technical support, earning recognition for consistently exceeding performance targets and delivering exceptional service.
Education
Bachelor of Technology - Computer Science Engineering
SRM Institute of Science And Technology
Chennai, Tamil Nadu05-2022
Tamil Nadu Higher Secondary Certificate Examination -
Sri Ahobila Math Oriental Higher Secondary School
Chennai, Tamil Nadu04-2018
Skills
- Salesforce APEX development
- Integration solutions for Salesforce
- Flow and process builder management
- Reporting and dashboard analytics
- Administration of Salesforce environments
- Custom object creation
- Vendor management
- Visualforce pages
Certification
- Salesforce Platform Developer 1
- Salesforce Platform App builder
- Salesforce AI Associate
- Salesforce Data Cloud Consultant
Accomplishments
- Created automation solutions for financial operations, increasing productivity by 5x in key processes
- Enhanced vendor platform (Certinia), improving system reliability, performance, and user productivity
- Reduced ERP system downtime by 40%, improving user experience
References
References available upon request.
Timeline
Salesforce Technical Support Specialist
Capgemini Technology Services
02.2024 - 11.2024
Salesforce Developer
Capgemini Technology Services
08.2022 - Current
Bachelor of Technology - Computer Science Engineering
SRM Institute of Science And Technology
Tamil Nadu Higher Secondary Certificate Examination -
Sri Ahobila Math Oriental Higher Secondary School
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