DEVANATHEN VG
Professional
Thane,MH
Summary
Dynamic professional with extensive expertise in team performance data analysis, customer relationship management, and innovation management. Exceptional leadership demonstrated through effective team supervision, performance monitoring, and staff appraisals while fostering a collaborative work environment committed to knowledge sharing and development. Known for a strategic approach to process improvement and operational planning that enhances organizational development and drives performance. Recognized for strong communication, conflict resolution, and problem-solving skills, ensuring seamless operations and a positive workplace culture.
Overview
19
19
years of professional experience
2
2
Certifications
1
1
Language
Work History
Team Lead FAO
LineData Pvt Ltd
07.2024 - Current
- Company Overview: specializing in software solutions for data processing in the financial and insurance industries
- Developed open and professional relationships with team members to facilitate effective Issue resolution.
- Monitored staff performance and developed improvement plans.
- Coordinated strategic plans for administrative services management and optimization to best use available resources.
- Attending conventions to represent organization, gather information and help build new partnerships.
- Conducted thorough investigations into historical reconciliation issues, preventing recurrence of similar problems.
- Reconciled daily transaction reports to identify and correct any discrepancies, maintaining financial accuracy.
- Applied adjustments, write-offs, and year-end closing entries to keep financial records accurate and compliant.
- Confirmed payment arrangements and finalized customer payment dates and contact information.
- Investigated old records to detect duplicate statements and fraud, avoiding penalties for non-compliance.
- Tracked and reported key performance indicators KPI’s for the accounts payable function, driving continuous performance improvement.
- Managed monthly closing of financial records and posting of month-end information to ensure accuracy of financial statements.
- Handled customer and employee finance queries, complaints and concerns, resolving with balanced solutions.
- Reconciled bank accounts to verify accuracy of cash records.
- Key Accomplishments and achievements:
Assistant Manager FAO
Concentrix Services Pvt Ltd
10.2020 - 04.2024
- Company Overview: Global provider of business process management and outsourcing solutions
- Process transformation from Client end and training the team according to the standards.
- Creating SOP and updating the same with new updates and amendments.
- Identifying the loopholes in the process and have implemented process improvement in order to achieve the TAT and SLA with minimum error.
- Motivating and working with the team to identify and get ideas from the team and mentoring them for a successful implementation.
- Work with automation team to identify the improvement process and Robotics Process Automation (RPA) opportunities.
- Create detailed business requirement document
- Take active participation in implementing change management related.
- Processed end-to-end payroll for the Client employees across multiple departments with 100% accuracy.
- Ensured compliance with statutory regulations, including Provident Fund (PF), Employee State Insurance (ESI), and Income Tax deductions.
- Administered payroll software such as [HRMS, Payroll software], streamlining monthly pay cycles.
- Managed salary disbursement, reimbursements, and incentive payouts while maintaining payroll data confidentiality.
- Resolved employee payroll-related queries efficiently, ensuring high satisfaction rates.
- Collaborated with HR and Finance teams to reconcile payroll records and generate timely reports.
- Conducted periodic audits to ensure alignment with financial records and labor laws.
- Supported onboarding and offboarding by handling compensation adjustments, final settlements, and statutory filings.
- Key Accomplishments and achievements:
- Payroll Process:
- Achievement:
Team Leader
Accenture Solutions Pvt Ltd
09.2017 - 01.2020
- Company Overview: Leading global professional services company; provides solutions in strategy, consulting, technology, and operations
- Escalation management, resource planning for maintaining the balance and keeping a track on forecasted hours and actuals
- Designing of a strategic plan for production and quality improvement
- Preparing process improvement Matrix on a weekly basis to compare the production strategy
- Part of the client call with QA’s weekly to discuss the process updates
- Develop and maintain a strong team environment and build strong competencies in the team.
- Maintained and improved the SLAs and KPIs for all in-scope activities of the businesses.
- Updating them on the updates and the error committed to make them understand the process
- Regular one on one with team members to discuss their Performance.
- Regular feedback discussions with teammates
- Conducting regular meetings for sharing knowledge and updates
- Conversion of Purchase requisition into Purchase orders for direct and Indirect materials / services.
- Follow-up for Order confirmation and delivery of goods/services on time
- Liaise with AP team for payment related queries from vendors
- Operations Management and Team Management:
- Responsibilities
Process Specialist – Data
Cognizant Technology Solutions (India)Pvt Ltd
10.2013 - 08.2017
- Company Overview: Global leader in business and technology services
- Function as a SME and lend assistance for questions and scenarios. Pipeline Management to ensure SLA metrics are met each day and loan assignment is compliant with licensing requirements.
- Participated on weekly, monthly and error analysis call with clients.
- Updated and maintained the supplier/vendor agreement details and kept it up to date and uploaded the renewal contract on the respective share folder.
- Created Job-cards (Standard Operating Procedure) for all the process that we worked on for audit purposes.
- Worked with onshore team on Invoice Queue and have rectified the issues and made payment with buyer/Platform advice.
- Created Expense Renewal Form to renew the contracts that are about to expire.
- Worked with management to create weekly and monthly reports which to be sent to the client.
- Proactive communication to supervisor on current production status challenges and plans to maintain SLAs, etc.
- Responsibilities
- Achievement:
- Process Improvement:
Senior Financial Executive
Flextronics Technology Solution Pvt Ltd
12.2010 - 07.2012
- Company Overview: Global leader in Electronic Manufacturing Company services, consulting and business solutions
- Senior Financial Executive
- Key Accomplishments:
Senior Financial Executive
IBM Daksh Business Process Services Pvt Ltd
05.2010 - 12.2010
- Company Overview: Global leader in IT services, consulting and business solutions
- Senior Financial Executive
- Key Accomplishments:
Senior Financial Executive
HEWLETT PACKARD (India) Pvt Ltd
04.2008 - 04.2010
- Company Overview: Global leader in IT services, consulting and business solutions
- Senior Financial Executive
- Key Accomplishments:
Junior Officer – Operations
ADFC Pvt Ltd
10.2006 - 03.2008
- Company Overview: Leader in business Outsourcing management services and a trusted outsourcing partner.
- Junior Officer – Operations
- Key Accomplishments:
Education
Bachelor of Business Management -
01.2006
Skills
Full-cycle PTP and OTC processes
Quality control oversight
Risk assessment and mitigation
Project coordination
Proficient in Optima
Payroll administration
Reconciliation process management
SIPOC analysis
Operational efficiency enhancement
Strategic business case formulation
Designing detailed process flow diagrams
Certification
Lean – Browns certificate: Cognizant Services 10/01/2017
FURTHER INFORMATION
I.T. Proficiency: Proficient in Microsoft Office (MS) Suite: Word, Excel, PowerPoint, Outlook; SAP, Yardi
Certification
Sig Sigma yellow belt by Value Enhance Acadamy
Timeline
Team Lead FAO - LineData Pvt Ltd
07.2024 - Current
Assistant Manager FAO - Concentrix Services Pvt Ltd
10.2020 - 04.2024
Team Leader - Accenture Solutions Pvt Ltd
09.2017 - 01.2020
Process Specialist – Data - Cognizant Technology Solutions (India)Pvt Ltd
10.2013 - 08.2017
Senior Financial Executive - Flextronics Technology Solution Pvt Ltd
12.2010 - 07.2012
Senior Financial Executive - IBM Daksh Business Process Services Pvt Ltd
05.2010 - 12.2010
Senior Financial Executive - HEWLETT PACKARD (India) Pvt Ltd
04.2008 - 04.2010
Junior Officer – Operations - ADFC Pvt Ltd
10.2006 - 03.2008
Bharathiar University - Bachelor of Business Management,