Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Devang Gajera

Ahmedabad

Summary

Skilled technical lead successful at marrying technology and business needs in order to meet changing demands and solve diverse problems. Prepared to leverage several years of experience to take on new role with long-term potential and room for professional growth.

Overview

6
6
years of professional experience

Work History

Technical Lead

HCL TECH
Ahmedabad
02.2024 - Current
  • Monitored application health metrics such as error rates, latency, throughput, and took corrective action when necessary
  • Collaborated with other team members to troubleshoot complex issues and develop solutions
  • Led user acceptance testing activities prior to deployment into production environment
  • Managed multiple tasks within tight deadlines while ensuring quality control throughout the process
  • Identified opportunities to improve system performance, scalability, and reliability
  • Provided technical guidance on development projects as well as implementation of new technologies
  • Connected with clients to identify needs and provide helpful solutions
  • Coordinated installation of software systems and collaborated with user experience team on design and implementation of new features
  • Established clear system performance standards and wrote specifications

IT & Communication Officer

Dishman Carbogen amcis
Ahmedabad
06.2022 - 02.2024
  • Compiled monthly reports on public relations efforts for review by management team
  • Managed the organization's website content updates on a daily basis
  • Organized meetings with stakeholders to discuss project objectives and progress
  • Researched current trends in digital marketing and public relations tools
  • Verified proper handling and routing of communications and classified data
  • Maintained inventory records of IT equipment and supplies
  • Resolved hardware issues including replacing parts as necessary
  • Monitored system logs to detect any errors or anomalies in the system operations
  • Diagnosed hardware, software, and network related issues on Macs
  • Updated firmware versions on multiple Apple devices simultaneously using remote tools
  • Provided technical support for Mac OS X and iOS operating systems to customers

IT Technician

Globtire InfoTech PVT.LTD.
Ahmedabad
06.2021 - 06.2022
  • Maintained inventory records of IT equipment and supplies
  • Assisted with the deployment of new applications and updates to existing applications
  • Resolved hardware issues including replacing parts as necessary
  • Provided technical support to users via telephone or remote access
  • Performed system backups and restores as required
  • Developed scripts for automating administrative tasks such as user account creation and deletion and password resets
  • Maintained user accounts in Active Directory and Exchange Server environments
  • Participated in team meetings to discuss project status updates
  • Installed and configured hardware, software, systems, networks, printers, and scanners

IT Engineer

Om Computers
Ahmedabad
10.2018 - 06.2021
  • Conducted regular maintenance checks on computers, servers, and other IT equipment
  • Managed virtual machines used for testing purposes or hosting services and applications
  • Installed operating systems, applications, patches, updates, as needed
  • Maintained inventory of all IT equipment and supplies in use by the organization
  • Performed troubleshooting to diagnose and resolve complex technical problems
  • Verified proper handling and routing of communications and classified data
  • Maintained inventory records of IT equipment and supplies
  • Resolved hardware issues including replacing parts as necessary
  • Monitored system logs to detect any errors or anomalies in the system operations
  • Diagnosed hardware, software, and network related issues on Macs
  • Updated firmware versions on multiple Apple devices simultaneously using remote tools
  • Provided technical support for Mac OS X and iOS operating systems to customers
  • Maintained inventory records of IT equipment and supplies
  • Assisted with the deployment of new applications and updates to existing applications
  • Resolved hardware issues including replacing parts as necessary
  • Provided technical support to users via telephone or remote access
  • Performed system backups and restores as required
  • Developed scripts for automating administrative tasks such as user account creation and deletion and password resets
  • Maintained user accounts in Active Directory and Exchange Server environments
  • Participated in team meetings to discuss project status updates
  • Installed and configured hardware, software, systems, networks, printers, and scanners
  • Conducted regular maintenance checks on computers, servers, and other IT equipment
  • Managed virtual machines used for testing purposes or hosting services and applications
  • Installed operating systems, applications, patches, updates, as needed
  • Maintained inventory of all IT equipment and supplies in use by the organization
  • Performed troubleshooting to diagnose and resolve complex technical problems
  • Provided technical support for users experiencing hardware or software issues
  • Implemented backup procedures to ensure data integrity and availability
  • Coordinated with vendors for procurement of IT products or services as needed
  • Monitored network performance and identified areas for improvement
  • Developed documentation related to IT policies, processes, standards
  • Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions
  • Updated software versions with patches and new installations to close security loopholes and protect users
  • Used remote login tools to assist clients with technical and product questions

Education

B.com - Accounting And Business Management

SKKSGCC
Ahmedabad, GJ
04.2023

Skills

  • Technology resource integration
  • Agile Methodology
  • Project Leadership
  • Functional requirements expertise
  • Continuous integration
  • Equipment management
  • Hardware Repair
  • Security Protocols
  • Data Recovery
  • Remote Support
  • System Administration
  • Virtualization Technologies
  • Advanced troubleshooting
  • Technical Support
  • Performance Testing
  • Hardware diagnostics
  • Antivirus Software
  • Hardware upgrades
  • Appointment Scheduling
  • Windows XP/Vista
  • Product Troubleshooting
  • Issue Troubleshooting
  • Technical Troubleshooting
  • Microsoft Outlook
  • LAN/WAN
  • Disaster Recovery Planning
  • System Upgrades

Languages

English: First Language, Hindi: C1 Advanced (C1), Gujarati: C2 Proficient (C2)

Timeline

Technical Lead

HCL TECH
02.2024 - Current

IT & Communication Officer

Dishman Carbogen amcis
06.2022 - 02.2024

IT Technician

Globtire InfoTech PVT.LTD.
06.2021 - 06.2022

IT Engineer

Om Computers
10.2018 - 06.2021

B.com - Accounting And Business Management

SKKSGCC

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Devang Gajera