Hi, I’m
DEVANSH NARANG
Chandigarh
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. A career in an organization that places high value on nurturing the growth of a self-motivated individual seeking challenges in a position of responsibility. To craft my knowledge in technical as well as creative aspects of hospitality industry. Fields of interest are Events Management and Front Office (Hospitality).
Overview
7
years of professional experience
Work History
Housr ColivingGurugram
Cluster Manager
05.2022 - Current
Job overview
- Evaluated and managed performance of Vendors, supervisors and administrative staff.
- Developed and supervised budgets, financial strategies for properties within cluster.
- Completed thorough root cause analysis on failures and quality-controlled repair activities.
- Conducted routine mandatory health, safety and maintenance checks for properties within cluster.
- Analyzed business performance data and forecasted business results for upper management.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Held regular one-on-one meetings with employees to review performance and priorities then gave feedback to them regarding the same.
- Proposed or approved modifications to project plans.
- Recruited and trained new employees to meet job requirements.
- Evaluated individual/team business performance and identified opportunities for improvement.
- Reviewed employee performance and provided ongoing feedback/coaching to drive performance improvement.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Assigned work and monitored performance of project personnel.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Reviewed completed work to verify consistency, quality and conformance.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Reviewed, troubleshot and corrected process issues impacting day to day production.
Housr Co-LivingGurugram
Resident Manager
02.2022 - 05.2023
Job overview
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Prepared detailed budgets and financial reports for properties.
- Enhanced event space quality by partnering with construction crews and contractors to complete maintenance and repairs.
- Met with clients to negotiate management and service contracts.
- Recommended clarifications and changes in program policies to the CEO of the company.
- Oversaw projects through timely inquiry response, event coordination and on-site support for feature film productions and events.
- Responded promptly to emergencies involving staff or residents and coordinated appropriate responses.
- Drafted and distributed maintenance notices concerning renovations, water shut-offs and alarm testing.
- Drafted monthly manager's report to report data and events to board members and management.
- Maintained updated resident records and coordinate move-in and move-out logistics.
Housr Co-livingGurugram
Assistant Resident Manager
03.2021 - 02.2022
Job overview
- Took care of one property which had a total of 56 rooms.
- Handled all members complaints/requirements at the property.
- The property used to look dull and with the help of my Cluster manager got the necessary additions done for the betterment of property.
- The property was at 40% occupancy at the starting but then i help on bringing up the occupancy by 90% in a month's time.
- Managed security policies to effectively protect 50-100 residents with a team of housekeeping & security staff.
- Coordinated adequate coverage for resident needs with organized staff schedules and assignments.
- Maintained updated resident records and coordinate move-in and move-out logistics.
- Drafted monthly manager's report to report data and events to board members and management.
- Verified completion of required inspections and drafted reports for regulatory agencies.
- Managed and oversaw operations, maintenance and administration of properties.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Prepared and submitted monthly tenant visit logs.
ENTHUSE ANSWERSGurugram
Events Intern
03.2019 - 06.2019
Job overview
- Conferred with customers to gather event requirements and explore opportunities.
- Selected catering services for different types of events, balancing cost, menu and term options against client demands.
- Helped clients produce brochures, publications and event-specific materials for optimum effect.
- Organized International & Domestic travel arrangements for staff members and clients, including all transportation & Hotel stays.
- Oversaw event happenings in progress, answered guest questions, acted quickly to resolve problems and trained and supported less-experienced event volunteers.
- Researched vendors and locations, organized and purchased supplies for events, coordinated event setup and teardown and liaised between event staff and facilities staff.
- Maintained constant contact and communication with conference participants, volunteers and attendees via email and phone correspondence prior to event.
- Searched and negotiated suitable venues as per setup requirements and budget constraints.
- Coordinated and allocated equipment, supplies and staff for events.
- Worked with professional and trade associations to create memorable and successful events.
Hyatt Regency Chandigarh
Front Office Intern
01.2018 - 07.2018
Job overview
- Managed office inventory by maintaining documentation of stock.
- Solved minor customer issues and escalated major problems to supervisor.
- Operated multi-line switchboard for busy office and routed incoming calls to correct individuals.
- Answered telephones, directed calls and took messages.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Coordinated travel arrangements for office personnel.
- Took care of Hyatt Regency Club Lounge with the help of one f&b patron.
- Suggested cocktail choices based on customer preference, daily specials and inventory availability.
- Communicated with patrons to offer friendly service and determine needs.
Vivanta by TajAurangabad
Internship Student
08.2016 - 01.2017
Job overview
- Worked well in team environment as well as independently.
- Shadowed staff and learned advanced work.
- Worked with team members to promote great customer service and pleasant work environment.
- Attended and participated in meetings and brainstorming sessions with team members.
- Maintained accurate records and files pertaining to departmental areas of responsibility.
- Assisted in routine research, investigations and special projects to support work of assigned department.
- Assisted with event planning, support and execution of virtual and in-person engagements.
- Wrote procedures, reports and technical documents in easy-to-understand terminology.
- Worked with teams to support goals and build experience.
- Learned tenets of professional office behavior and thoughtful collaboration.
- Helped staff members re-stock supplies and perform other administrative duties.
- Sat in on meetings, took detailed notes and brainstormed with team members on ways to solve problems.
- Participated in research to support goals and objectives of employer and assigned team.
Education
ITM- INSTITUTE OF HOTEL MANAGEMENT, ASSOCIATED WITH QUEEN
MARGARET UNNIVERSITY
B.A.IHTM
03.2020
INSTITUTE OF HOTEL MANAGEMENT, UNNIVERSITY OF HUDDERSFIELD
DIPLOMA from HOTEL MANAGEMENT, ASSOCIATED
02.2019
CBSE), ST. PETERS SENIOR SECONDARY SCHOOL
12TH
07.2015
CBSE), ST. PETERS SENIOR SECONDARY SCHOOL
10TH
05.2013
Skills
- Organizing & Implementing Programs
- Basic "Opera" Property Management System
- Microsoft Office
- Client Relations
- Program Planning and Development
- Agenda Setting and Control
- Facilities Management and Maintenance
- Time Management
- Decision Making
- Team Leadership and Motivation
- Critical Thinking
- LANGUAGES- ENGLISH, HINDI, PUNJABI
Timeline
Cluster Manager
Housr Coliving
05.2022 - Current
Resident Manager
Housr Co-Living
02.2022 - 05.2023
Assistant Resident Manager
Housr Co-living
03.2021 - 02.2022
Events Intern
ENTHUSE ANSWERS
03.2019 - 06.2019
Front Office Intern
Hyatt Regency
01.2018 - 07.2018
Internship Student
Vivanta by Taj
08.2016 - 01.2017
ITM- INSTITUTE OF HOTEL MANAGEMENT, ASSOCIATED WITH QUEEN MARGARET UNNIVERSITY
B.A.IHTM
INSTITUTE OF HOTEL MANAGEMENT, UNNIVERSITY OF HUDDERSFIELD
DIPLOMA from HOTEL MANAGEMENT, ASSOCIATED
CBSE), ST. PETERS SENIOR SECONDARY SCHOOL
12TH
CBSE), ST. PETERS SENIOR SECONDARY SCHOOL
10TH
Accomplishments
- EXPERIENCE AT VARIOUS BANQUETS AT VIVANTA BY TAJ, AURANGABAD.
- MANAGED NEW YEAR CELEBRATIONS WITH THE STAFF AT VIVANTA BY TAJ, AURANGABAD.
- SERVED AT A SYNCRONIZED DINNER SERVICE FOR THE POLICE COMMISSIONER ON 11TH JANUARY 2017.
- EXPERIENCE AT INDEPENDENCE DAY LIVE CHARITY MUSICAL CONCERT, AURANGABAD.
- WORKED AT ISHA AMBANI PRE-WEDDING FUNCTION AT THE LAKE VIEW PALACE, UDAIPUR.
Accomplishments
- EXPERIENCE AT VARIOUS BANQUETS AT VIVANTA BY TAJ, AURANGABAD.
- MANAGED NEW YEAR CELEBRATIONS WITH THE STAFF AT VIVANTA BY TAJ, AURANGABAD.
- SERVED AT A SYNCRONIZED DINNER SERVICE FOR THE POLICE COMMISSIONER ON 11TH JANUARY 2017.
- EXPERIENCE AT INDEPENDENCE DAY LIVE CHARITY MUSICAL CONCERT, AURANGABAD.
- WORKED AT ISHA AMBANI PRE-WEDDING FUNCTION AT THE LAKE VIEW PALACE, UDAIPUR.
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