DEVANSHI DHAKAN

Senior Consultant

LTIMINDTREE

08.2020 - Current

Supporting multiple RPA tools like Automation Anywhere, Xceptor, Talend, Celonis, Appian, Appzillion.
Played an integral part in on-boarding new applications into the Production Support and Maintenance. The activities include Planning, execution, tracking and reporting.
Worked on ServiceNow for managing and resolving IT incidents, service requests and change requests in alignment with ITIL best practices. Responsible for end-to-end lifecycle of incident, from ticket creation to resolution, ensuring timely and accurate updates within the ServiceNow Platform. Solving technical incidents received via ServiceNow ticketing tool. (Priority 1/ 2 issues). Participated in Continuous improvement of ServiceNow reports, which helps to develop automation scripts to streamline routine tasks.
Expertise in Autosys (CA workload automation) which consists of job handling, Monitoring jobs through Autosys UI and troubleshooting Autosys jobs to identify, ensuring smooth execution of critical tasks.
Proficient in utilizing the ITRS Console for real-time monitoring and analyzed key performance indicators using ITRS to proactively identify potential issues and ensure optimal system functionality. Played a key role in incident response by leveraging ITRS Console alerts to promptly identify and address critical issues, minimizing downtime.
Led and executed deployment process for multiple applications through deployment tool Udeploy (UCD), ensuring seamless and error free release across development, pretesting before deployment and Post sanity carried out once changes are deployed into production. Implemented best practices for version control and configuration management to maintain consistency across different environments.
Executed automation strategies, identifying opportunities for process improvement and cost reduction. Implemented and maintained automated deployment pipeline using tools like Axlane, harness, resulting in a significant reduction in deployment time and manual workload.
Worked with project managers, developers, quality assurance and customers to resolve technical issues.
Hands-on experience on SQL for data analysis, extraction and reporting user queries.
Troubleshooting Tectia-related issues on Linux/Unix server, analyzing file transfer NDM process using Tectia. Extracting logs for autosys jobs and collaborating with cross -functional teams to address any challenges related to secure file transfer.
Handling escalations and MIMs for various production outages.
Debugging issues along with Dev partners/L2 team/Infra for respective apps.
Ensuring CHGs are reviewed, approved, and tracked until closure as per organizational standards. Oversaw the assignment of task within Ctask, ensuring clear responsibilities and deadlines were communicated to team members. Generating regular reports Ctask to provide daily updates. Maintain weekly Cab call among chg coordinator and ctask overview call for team members ensuring widespread understanding and adherence to established methodologies.
KEDB Confluence page Creation for the team to mentor them in support activities.
Managing and conducting COB/DR/Volume test for all RPA applications.
Involved in Application onboarding and providing process sign offs.
Supported Patching and Migration activities on the Server.
Manage and monitor the production infrastructure for banking services.
Collaborated with Client to understand business requirements, process improvements and ensure successful project delivery. Assist with service-related tasks that run in the production environment and perform process analysis depending upon the client’s needs.

Summary

Overview

Work History

Senior Consultant

Education

Bachelor of Science - Information Technology

Skills

Certification

Awards

Timeline

Senior Consultant

Bachelor of Science - Information Technology

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