Devanshoo Abraham
Delhi
Summary
A dedicated and hardworking individual seeking an opportunity to pursue my career in a progressive, professionally managed organization. An enthusiastic team player, dedicated to contributing to the growth of the organization, while enhancing and acquiring new skills. Have excellent communication skills, and the ability to work under pressure.
Overview
3
3
years of professional experience
Work History
Process Advisor
Barclays
Noida
06.2022 - Current
- Working as a process advisor in frontline collections.
- Processed credit card pending payments in accordance with approved processes and procedures, international regulations, and within pre-agreed service levels.
- Monitoring financial transactions for any suspicious activities, and taking necessary actions.
- Providing financial hardship plans to card members who are having difficulty meeting their credit card payments on time.
- Provided excellent customer service to maintain high NPS scores while adhering to the FDCPA, UDAAP, and TCPA acts.
- Screening people through the identification and verification process in order to ensure information is shared with the right card member.
- Cross-trained on back-office to support the team in case of high queues.
- Taking ownership of managing risk and strengthening controls in relation to the work, or contributing to delivering our work and area of responsibility in line with relevant rules, regulations, and the code of conduct.
Education
B.COM (HONOURS) -
LAL BAHADUR SHASTRI COLLEGE
BAREILLY10-2020
Skills
- Financial transaction monitoring
- Risk management
- Customer service
- Basic functions in Excel
- Payment processing
- Customer relationship management
- Transaction analysis
Affiliations
- Strength training
- Badminton
- Music
- Travelling
DECLARATION
I hereby state that the above-mentioned information is true to the best of my knowledge, and I will bear the responsibility for the correctness of all the particulars in every aspect
Timeline
Process Advisor
Barclays
06.2022 - Current
B.COM (HONOURS) -
LAL BAHADUR SHASTRI COLLEGE
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