DEVANSHU RADADIYA
Surat
Summary
Skilled Junior System Administrator with hands-on experience in managing, installing, and troubleshooting system software and hardware. Demonstrated strengths in network configuration, server deployment, and data recovery. Known for improving system performance through regular maintenance and effective problem-solving strategies. Previously made significant impact by enhancing overall systems efficiency in past roles.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Desktop Support Engineer - L2
Acma Computers Ltd.
Surat
01.2025 - Current
- First-line technical support: Respond to user queries via phone, email, or ticketing system.
- Troubleshooting hardware/software issues: Diagnose and resolve problems with desktops, laptops, printers, and peripherals.
- Operating system support: Install, configure, and maintain Windows/Mac OS environments.
- Application support: Assist with installation, updates, and troubleshooting of standard business applications (MS Office, browsers, etc.).
- User account management: Handle password resets, account unlocks, and basic Active Directory tasks.
- Network connectivity: Resolve basic LAN/Wi-Fi/VPN issues and escalate complex cases.
- Incident logging: Document issues, resolutions, and escalate unresolved problems to L2/L3 teams.
- Remote support: Provide assistance using remote desktop tools.
- Asset management: Track and maintain IT equipment inventory.
- Customer service: Deliver clear communication and ensure user satisfaction while adhering to SLAs.
Desktop Support Engineer L2
Larsen & Toubro Gate 15 ESP
Surat
01.2025 - Current
- Provide technical support for desktops, laptops, printers, and other IT hardware.
- Install, configure, and troubleshoot operating systems (Windows/Mac) and standard applications.
- Manage user accounts, permissions, and access through Active Directory.
- Diagnose and resolve network connectivity issues (LAN/Wi-Fi/VPN).
- Perform routine system maintenance, updates, and patch management.
- Assist users with software installations, upgrades, and troubleshooting.
- Maintain inventory of IT assets and ensure compliance with company policies.
- Document technical issues and solutions for knowledge base reference.
- (Client Company)
Network and Server Administrator
Foxscode Infotech
Surat
01.2024 - 01.2025
- Provided technical support to staff, troubleshooting issues efficiently.
- Monitored system performance to ensure optimal functionality and reliability.
- Assisted in implementing backup strategies, using Veeam for disaster recovery and ensuring backup reliability and security.
- Documented network configurations, procedures, and best practices, contributing to knowledge sharing within the team.
- Provided on-call support for network and server issues, reducing average resolution time for critical incidents.
IT professor
Inspire Multimedia Education
Surat
01.2024 - 01.2025
- Supported senior network administrators in daily tasks related to network performance monitoring, user account management, and software updates.
- Assisted in troubleshooting and resolving connectivity issues for internal and external users, providing technical support in both hardware and software-related incidents.
- Participated in configuring and maintaining routers, switches, and firewalls.
- Gained hands-on experience in managing cloud services such as AWS and Microsoft Azure, deploying virtual machines, and maintaining cloud infrastructure.
- Performed regular backups and restored data as necessary.
Education
Associate of Science - Diploma Computer Science
Sangai International University
Churachandpur, Manipur05.2021
Skills
- Server administration: Windows Server 2016/2019
- Active directory management
- IT support and desktop support L1/L2
- Advanced troubleshooting: OS and hardware
- ITIL ticketing: ServiceNow and Jenny
- End user support
- Troubleshooting and diagnostics
- Remote desktop support
- System administration
- Help desk experience
- System maintenance
Certification
- IT Expert, 03/01/23
- AICEH & PT, 06/01/23
- Cloud Computing, 09/01/23
- Hardware & Networking Engineering, 12/01/23
- Cisco Certified Network Associate (CCNA), In Progress
Projects
Network Infrastructure Upgrade, Led a small team to upgrade the network infrastructure, including the installation of new switches and routers, improving network speed by 30%., Configured VLANs for department-specific networks and ensured seamless communication between segments.
Timeline
Desktop Support Engineer - L2
Acma Computers Ltd.
01.2025 - Current
Desktop Support Engineer L2
Larsen & Toubro Gate 15 ESP
01.2025 - Current
Network and Server Administrator
Foxscode Infotech
01.2024 - 01.2025
IT professor
Inspire Multimedia Education
01.2024 - 01.2025
Associate of Science - Diploma Computer Science
Sangai International University