Devaprasadh J

• ABRIDGEMENTS
  
  - A complete Team Lead with demonstrated prowess in operations, escalating business progressively by undertaking strategic initiatives through operational excellence, thought leadership and harmonizing
  organizational competencies
  - Strong analytical & organizational abilities with adeptness at formulating superior operational strategies
  - Adept at streamlining working procedures, formulating cost effective solutions for enhancing operations
  - Demonstrated the ability to effectively plan, coordinate & meet deadlines. Self-driven, able to prioritize tasks and implement changes smoothly
  -A strong Analytical Business Analyst with experience in data analysis and Process improvements in Corporate Banking.
  - Worked and lead a team in Digital corporate Banking for citidirect Application which involves Payments and trade transaction setup
  
  FUNCTIONAL SKILLS
  
  Operations Management
  
  - Ensure smooth functioning of processes, driving improvement and implementing adequate measures to maximize customer satisfaction level - Ensuring maintenance of the agreed SLA and thereby focusing on maximizing customer experience while optimizing costs
  -Forecasting workload and scheduling staff to meet anticipated workload within the scheduled turnaround time, thereby enhancing efficiency

• Project: Seqirus
  Role and Achievements in project
  . Orchestrated Identity Access Management and Userspace
  Administration for HPQC, Documentum, Jenkins and Gitlab.
  . Created Process chains to automate the data loads.
  . Monitored Process chain and resolved the load failures.
  . Had worked as an L1.5 level in ISMO team, and been the first level of contact for handling any P1 Tickets.
  . Learned and worked as a cross functional resource under SAP BW & BI team

Sutherland Global Services
06/2016 - 02/2017
Project: Amazon Customer Services
Process Description:
. Interact with customers to provide and process information
in response to inquiries, concerns, and requests about
products and services.
. Follow standard processes and procedures, and identify and
escalate priority issues per specifications during inbound-
outbound calls and e-mails.
. Redirect problems to logistics and banking teams through
tickets and e-mails, when needed.
. Accurately process and follow-up transactions on assigned
issues using designated tracking module in data
management software.
· Organize ideas and communicate oral messages appropriate
to the listeners and situations.
. Follow up and make scheduled call backs, or e-mails to
customers where required.
. Stay up-to-date with the system information, changes and
updates.