DEVARAJ D
Process Trainer and Quality Analyst
Chennai
Summary
To secure a challenging position in your esteemed organization and to build a career with leading corporate of hi-tech environment, which will help me to explore myself fully and realize my potential.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work History
Sr.Process Trainer and Quality Analyst
Concentrix Technologies Private Limited
04.2024 - Current
- Delivered engaging presentations and training sessions, adapting content to suit the learning styles of diverse audiences.
- Monitored KPIs to proactively address bottlenecks and quality issues.
- Enhanced employee performance by developing and implementing comprehensive process training programs.
- Managed the design and delivery of specialized training programs for specific roles or departments, catering to unique needs and requirements.
- Maintained up-to-date knowledge of industry best practices in process management, integrating new techniques into existing training programs as needed.
- Conducted thorough root cause analyses on recurring defects, resulting in the implementation of effective corrective actions.
- Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
Technical Support Engineer
CSS CORP PVT LTD.
7 2016 - 2 2018
- Provide the technical support for the Networking device
- Creating the tickets and followup to the customer
- Isolating the ongoing issues and submit report to the client
- Handling the billing issues for the customer.
Process Trainer and Quality Analyst
Sitel India Private Limited
07.2020 - 01.2023
- Liaise with managers to determine training needs and schedule training sessions.
- Maintaining a database of all training materials and quality audits.
- Prepare training material such as module summaries,videos etc.
- Train the new hires and mentor them until the nesting period.
- Daily audits will be done and provide feedback to the agents.
- RCA will be done on DSAT cases.
Education
MBA Human Resource Management -
PULC Twinning Programme Loyala College
B.E. Computer Science and Engineering (Lateral Entry) - undefined
Sri Krishna Engineering College
Padappai, ChennaiDiploma: Computer Science and Technology - undefined
Government Polytechnic College
SSLC -
The Wesley's Mat.Hr.Sec.School
06.2009 - 04.2010
Skills
Training delivery
Technical details
Windows and Mac, Profiency in use of MS-Office (Hands on Experience in MSExcel), Networking
Work ethics
- Hardworking
- Time Management
- Positive attitude
- Friendly with everyone
Languages
English
Upper intermediate (B2)
Projects
EMPLOYEE STRESS MANAGEMENT IN BPO INDUSTRY, This project has been done to manage the stress of the employee. The Survey has been taken from the employees of 'CSS CORP PVT LTD' which is outsourcing company. Based on the survey counseling has been given to the employee to manage the Stress.
Disclaimer
I hereby declare that the above information given is true and there is no ambiguity concerning the same.
Timeline
Sr.Process Trainer and Quality Analyst
Concentrix Technologies Private Limited
04.2024 - Current
Process Trainer and Quality Analyst
Sitel India Private Limited
07.2020 - 01.2023
SSLC -
The Wesley's Mat.Hr.Sec.School
06.2009 - 04.2010
Technical Support Engineer
CSS CORP PVT LTD.
7 2016 - 2 2018
MBA Human Resource Management -
PULC Twinning Programme Loyala College
B.E. Computer Science and Engineering (Lateral Entry) - undefined
Sri Krishna Engineering College
Diploma: Computer Science and Technology - undefined
Government Polytechnic College
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