Devaraj kannan

· Understand the existing T&E process followed and Gathering the Business requirements Inline to the local market council.

· Design the Expense Configuration Information Document.

• Propose solution to the Interface teams based on the business requirement.
• Design and Deploy the Concur product and get Signoff from Business.
• Successfully Implemented FT (Finance Transformation) in Concur.
• Design the change control process to handle the change requests.

· Troubleshooting the Configuration Issues.

· Work with the Middleware team for Value Mapping for Concur T&E Scenario, Corporate Card Scenario and PCard Scenario’s.

· Work with the ERP team for Concur Variants Settings (Cost Object Variant, SAE Processing, Payment Confirmation, Vendor Accounts Creation, GL accounts, Cost centers, VAT Codes).

· Expense admin: Policy’s, Group Configuration, Accounting Administration, List Management, Audit Rules, Tax, Configuration, Travel Allowance, Car Configurations, Forms & Fields, Workflows, Policies, ledgers etc.

· Expense admin: Policy’s, Group Configuration, Accounting Administration, List Management, Audit Rules, Tax, Configuration, Travel Allowance, Car Configurations, Forms & Fields, Workflows, Policies, ledgers etc.

· End to End New Corporate Card Implementation.

• Creating new audit rule and modifying existing Audit rules as per affiliate requirements.
• Creating new exception messages.
• Creating new Email reminders.
• Updating cost object approvers.

· Analyzing the Client’s requirements, understand functional requirements of the Client to roll out the Country on SAP Concur tool.

· Standardize SAP Concur tool to make smooth Country rollout.

· Monitoring of different jobs in backend along with SAP Concur feed and process feed to send different files to business on every weekend and month-end without any failure.

· From a reporting point of view, build reports in Cognos using report studio. Removal of access of inactive User’s from a compliance perspective.

· Was involved in applying project management skills including, requirement gathering, blue printing, customization as per business needs.

· Engage with multiple stakeholders and ensure site Go-Live on the T&E system happens as per schedule.

· Supported consumer customers & helped them get their Orders delivered faster by expediting to the correct teams. Providing them with the best Customer Experience by working with various internal teams & addressing their issue for a faster resolution.

· Supported the customers to process collection and replacement of the ‘Missing, Wrong, Damaged’ orders.

· Supported the customer to process collection and refund due to change of mind.

· Effectively working with all Stakeholders to help our Channel partners fix their queries who contribute a large chunk to the company business. Engaging with cross functional teams to provide resolution.

Compliance (GCR EMS) is a specialty practice within the Business Tax Services (BTS) global sub-service line. GCR EMS has established a global compliance process in order to help deliver seamless, consistent, high-quality services world-wide. GCR EMS at GDS is the centralized team helping in delivering standardized services on global engagements.

GCR EMS supports all the phases of the global compliance process and is mainly involved day-to-day in:

• Coordinating the services of cross-border engagements
• Maintaining the global technology tools involved in this coordination
• Identifying and helping resolve the EY Local Country office issues, which may impact the completion of locally agreed milestones
• Escalating issues for resolution and issuing regular client status reports
• Uploading the signed returns to the tool

• Train-the-Trainer sessions are conducted periodically on new Concur roll outs.
• Conduct Concur Training online globally.
• Initiated Cross training with other departments to improve workflow and streamline project completion.
• Onsite trainings hosted at all the Honeywell locations in India. Conducted online user and refresher trainings globally.
• Train and help end-users in adapting to new solutions.
• Documentation of process workflow using Visio.Responsible to bridge the gap between the sub processes to increase the efficiency of the process flow.
• Monitoring the overall functioning of processes, identifying improvement areas, and implementing adequate measures to maximize customer satisfaction matrices.Participate in requirements gathering and prioritization.
• Mapping Clients requirements and coordinating in developing and implementing processes in line with preset guidelines.
• Define and initiate projects, schedule, and performance of component projects, while working to ensure the ultimate success and acceptance of the program.

Processing Mortgage Credit Reports (UAS Based Clients).

Project Co-ordination between the Credit Bureaus and Loan Officers.

• Provided inbound customer service for American Express card members.
• Assist the Card Members in making payments over the phone.
• Provide Card Balances, Charges made on the card and payments made on the card.
• Assist the Card Members in directing to the proper departments for various queries.