Devaraj Koppal
Banking
Bangalore
Summary
Proven Customer Service Expert with a track record of enhancing customer satisfaction and exceeding performance targets at Hdb Financial Services. Leveraged decision-making and teamwork skills to develop effective communication scripts and resolve complex issues, significantly improving support quality and customer experience.
Overview
5
5
years of professional experience
Work History
Customer Support Advisor
Concentrix Daksh Services Pvt Ltd
Bangalore
12.2022 - Current
- Developed comprehensive product knowledge, leading to improved support quality and faster resolution times.
- Improved customer satisfaction by resolving complex issues and providing exceptional service.
Senior Telecaller
Hdb Financial Sevices
Bangalore
01.2020 - 01.2022
- Contributed to team success by consistently meeting or exceeding set performance targets.
- Assisted in developing scripts for outbound calls, resulting in more effective communication with potential clients.
- Built rapport with customers through friendly conversations and active listening for enhanced customer experience.
Education
Bachelor Of Commerce - Accounts, Business
Government First Grade College Gadag Betageri
Gadag06.2019
Skills
Customer service expert
Languages
English, kannada, hindi and telagu
Beginner (A1)
Interests
Cricket, football, and chess
Timeline
Customer Support Advisor
Concentrix Daksh Services Pvt Ltd
12.2022 - Current
Senior Telecaller
Hdb Financial Sevices
01.2020 - 01.2022
Bachelor Of Commerce - Accounts, Business
Government First Grade College Gadag Betageri
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