Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Devaraj Koppal

Banking
Bangalore

Summary

Proven Customer Service Expert with a track record of enhancing customer satisfaction and exceeding performance targets at Hdb Financial Services. Leveraged decision-making and teamwork skills to develop effective communication scripts and resolve complex issues, significantly improving support quality and customer experience.

Overview

5
5
years of professional experience

Work History

Customer Support Advisor

Concentrix Daksh Services Pvt Ltd
Bangalore
12.2022 - Current
  • Developed comprehensive product knowledge, leading to improved support quality and faster resolution times.
  • Improved customer satisfaction by resolving complex issues and providing exceptional service.

Senior Telecaller

Hdb Financial Sevices
Bangalore
01.2020 - 01.2022
  • Contributed to team success by consistently meeting or exceeding set performance targets.
  • Assisted in developing scripts for outbound calls, resulting in more effective communication with potential clients.
  • Built rapport with customers through friendly conversations and active listening for enhanced customer experience.

Education

Bachelor Of Commerce - Accounts, Business

Government First Grade College Gadag Betageri
Gadag
06.2019

Skills

Customer service expert

Decision-Making

Problem-Solving

Teamwork and Collaboration

Languages

English, kannada, hindi and telagu
Beginner (A1)

Interests

Cricket, football, and chess

Timeline

Customer Support Advisor

Concentrix Daksh Services Pvt Ltd
12.2022 - Current

Senior Telecaller

Hdb Financial Sevices
01.2020 - 01.2022

Bachelor Of Commerce - Accounts, Business

Government First Grade College Gadag Betageri
Devaraj Koppal Banking