Devaraja Dalera

• Delivery of high standards of client service, escalation of client issues and resolving all issues effectively.
• Screening the customer's information like name and location with different watchlist queues to identify whether the same individual/entity or not.
• Ensuring that the Production, Quality and Compliance parameters achieved and maintained.
• Periodic review of thresholds for monitoring AML transactions and recommend changes in thresholds

• Front desk customer service.
• Teller Operations (Cash handling).
• NRI desk handling Handling CTS clearing.
• Maintaining Auditing with compliance.
• Customer service with Cross sell.
• Sourcing high value accounts and maintaining good relationship Preparing Daily transaction reports.
• Educating customers about digital banking Handling customer queries and making customers happy with good service.
• Onboarding for existing customers. Monitoring Sourced Accounts on Daily Basis and Reviewing and understanding the client request
• Regular Calling and Following-up for Business. SFDC Updates. Maintained excel File of Customers for Record and Follow-ups.
• Maintained Good and Focus on Branch Score and Manage the account opening and client documentation workflow from creation and review and signature validation
• Disbursement of loans like( Vehicles loans, MEL, JLG)
• Analyze and validate the loan documents and share all the inconsistencies to reviewer/onshore as per the agreed procedure.

Transaction Monitoring (SAS Anti Money Laundering)

• Analyzing alert and matches generated by systems.
• Identifying potentially unusual/suspicious transactions.
• Reviewing alerts by adding a rationale for concluding the alert as suspicious / non suspicious and escalating those alerts found suspicious to the next level user.

Sanction Screening (Pelican, gifts and fircosoft)

• Name Screening (Pelican, gifts and fircosoft)

Risk & Stakeholder Management

• Internal and External Stakeholders management to ensure all standards requirements are met in full.

KYC of Individual and Entity

• KYC- Receiving Service requests on daily basis in FCRM, STIR application and activating the LN failure accounts with proper identification and verification with documents of customer.

• Work as the process owner and ensure end to end management of all activities of KYC Team.

• Contribute as a team leader & subject matter expert focusing on KYC policies, workflows & systems.

• Client on boarding research, Compliance reporting, KYC file remediation projects and document review.

• Activation customer account with checking of all documents those which are in USBLOCK.

AML Compliance

• Oversee the process for managing AML and reputational risk matters.

• Act as a point of escalation for team members and functional partners in AML Compliance or reputational risk.

• Execute deep-dive research on customers (CDD & EDD) determined to be high-risk or exhibiting an elevated risk.

• Identifying and escalating any suspicious or unusual matters to AML & Line of Business Compliance for further investigation.