Devaraja Dalera

• Reviewed and understood client requests to ensure accurate service delivery.

Managed account opening and client documentation workflows, including creation, review, and signature validation.

Validated authorized signatory details and negotiated documents efficiently.

• Authenticated mandates within respective platforms to maintain compliance.

Conducted quality checks to ensure adherence to defined guidelines.

• Collaborated with internal teams to provide exceptional client service.

Analyzed loan documents, identifying inconsistencies for timely resolution by reviewers.

Achieved and exceeded established quality and productivity targets.

• Delivered exceptional client service by efficiently resolving escalated issues.
• Screened customer information against various watchlist queues to confirm identities.
• Ensured achievement and maintenance of production, quality, and compliance standards.
• Reviewed and recommended changes to thresholds for monitoring AML transactions periodically.

• Reviewed and understood client requests to ensure accurate documentation processing.
• Managed account opening and client documentation workflow, including creation, review, and signature validation.
• Validated authorized signatory details and negotiated documents to maintain compliance.
• Authored mandates into respective platforms after thorough review and authentication.
• Conducted quality checks to ensure adherence to defined guidelines.
• Collaborated with internal teams to deliver exceptional service to clients.
• Analyzed and validated loan documents, reporting inconsistencies to reviewers as per agreed procedures.
• Achieved and exceeded established quality and productivity targets.

Monitored transaction activity using SAS Anti Money Laundering to ensure compliance with US regulations and OCC standards.

• Analyzed alerts generated by systems to identify unusual or suspicious transactions.
• Reviewed alerts, providing rationale for conclusions and escalating suspicious alerts as necessary.
• Evaluated source of fund documents to verify transaction legitimacy.
• Coordinated with customers to obtain source of fund documentation via email.
• Led oversight of customer account activities, ensuring adherence to monitoring protocols.
• Conducted periodic reviews of AML thresholds, recommending adjustments based on findings.
• Managed screening processes for sanctions and customer information against various watchlists.