Devaraja HM

*Collaboration with IT Engineers, Contractors, and Integrators: I have worked closely with on-premise IT technicians, contractors, and integrators to troubleshoot and repair AV systems. This collaboration involves coordinating efforts, sharing knowledge, and implementing effective troubleshooting procedures to resolve complex issues.
*Communication with Manufacturers and Vendors: I have established effective communication channels with manufacturers and vendors to arrange repairs or Return Merchandise Authorization (RMA) for faulty equipment. This includes managing local inventory and ensuring the timely resolution of equipment issues.
*Partnership with Other Teams: I have collaborated closely with partner teams, including AV hardware deployment, AV Escalation, and MeetEx (or similar teams), to enhance the overall customer experience. This collaboration involves sharing insights, driving continuous improvement initiatives, and implementing best practices to optimize AV system functionality.
*Customer Communication and Ticket Documentation: I have maintained clear and effective communication with customers and stakeholders throughout the troubleshooting and repair process. This includes thorough ticket documentation and the use of Standard Operating Procedures (SOPs) to ensure accurate tracking of incidents and keep stakeholders informed about incident progress.
Preventive Maintenance Visits: I have performed regular appearance and preventive maintenance visits to conference rooms. This involves inspecting and maintaining various components, such as VC connections, wires, peripherals, and speakers, to ensure their optimal performance and prevent potential issues.
*Technical Documentation and SOPs: I have actively contributed to the development of technical documentation and SOPs. This collaborative effort incorporates field learnings and customer feedback to improve troubleshooting procedures and ensure consistent and efficient AV system maintenance.
*Travel Between Sites: I am accustomed to daily travel between different sites to provide on-site support and address AV system issues as required.

• Supervise, motivate and train staff. Set up communication process including daily meetings, team meetings, communication log, etc

• Deliver an excellent experience to users of the firm's AV and video conferencing technologies. This includes meeting room technologies including hardware (screens, audio, Polycom components) and software (Teams, Zoom, WebEx, and others)

• Provide assistance or training to users and enhance the knowledge of our global Video Conferencing Advocates to ensure the smooth operation of AV technologies, including both room-based and PC- based meetings

·• Experience with operations processes, network and customer care operations modelling, network technology and IT technology integration, preferred.
• Assists end users in general and classroom computer labs, video conference facilities, technology classrooms, and campus events requiring technology support.
• Expert in T&C for VC equipment's both at hardware and software level – Cisco, Poly, Logitech, Crestron etc.

· Working in Online Instruments India Pvt Ltd as Sr AV project Engineer from Jan 2017 to till now.

· Execution of Audio-visual projects, coordination with clients, vendor's and internal sales and design team.

· Responsible for Installation, commissioning & configuration of all AV equipment's.

· Installing Cisco (SX10, SX20, and SX80) Polycom (Group 310, 500) Crestron, Extron and Biamp devices.

· Maintained and checked proper functioning of equipment's • Provide knowledge of operating Video Conferencing and AV system to client.

· Provide a technical support on video conferencing

software (Tesira, AMX, Crestron toolbox and Cisco web)

· Experience in programming with Crestron AMX, Light ware, Kramer and Extron devices.

· Working as a AV Support Engineer through AMPS facility from May 2016 to Jan 2017

· Experience with Contributes to large or cross-functional projects that span multiple departments.

· Provide a technical support to video conferencing software (Tesira, Crestron toolbox and Cisco web).

· Experience with Biamp AV systems and Cisco video conferencing (Cisco CS KIT-K9, KIT-K9 PLUS, SX20,SX80, Polycom Group500 )

· Understanding of concepts such as packet loss, SIP, H323, HDCP, and DHCP.

· Experience in troubleshooting TMS registration, VTC End point configurations.

· Experience in Running a scripts Batch Codec configuration using Windows PowerShell 6.

· Experience in Cisco & Crestron Hardware RMA process.