Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

DEVARAJA S

BANGALORU

Summary

Goal-driven Service Manager offering over 10 years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service repairs and minimizes comebacks. Communicative and team player oriented with skills in coaching and task delegation.

Overview

9
9
years of professional experience

Work History

Service Manager

D&V Green Wheels pvt ltd
Bangalore
05.2023 - Current
  • Managed service staff to ensure customer satisfaction and compliance with company policies.
  • Monitored service performance metrics to identify areas of improvement.
  • Resolved customer complaints in a timely manner.
  • Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
  • Created detailed reports on service activities for senior management review.
  • Provided technical support for hardware and software issues experienced by customers.
  • Developed strategies for improving customer experience through enhanced product features or improved processes.
  • Created standard operating procedures for all service functions.
  • Managed inventory levels of parts necessary for servicing customers' needs.
  • Performed root cause analysis on recurring problems encountered by customers.
  • Resolved customer inquiries and complaints requiring management-level escalation.

Service Manager

BENGALORU TVS
Bangalore
02.2022 - 03.2023

Floor Manager

Acclaim Motors Pvt Ltd
Bangalore
12.2014 - 01.2022
  • Maintained a safe, clean and organized floor environment.
  • Assigned tasks to team members in accordance with their skillset.
  • Ensured that all staff members adhered to safety guidelines and regulations.
  • Created daily work schedules for staff members according to the needs of the business.
  • Resolved customer complaints or escalated them as necessary for further resolution.
  • Analyzed customer feedback data to identify areas of improvement in service quality.
  • Reviewed employee time sheets for accuracy and submitted payroll information on a weekly basis.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Interviewed prospective employees and provided input to HR on hiring decisions.

Education

High School Diploma -

S.J (Govt)polytechnic,Bangalore
Bangalore
03-2014

High School Diploma -

Govt High School, Doddaballapura
Doddaballapura, Bangalore Rural
03-2009

Skills

  • Customer satisfaction measurement
  • Schedule Management
  • Strategic business planning
  • Customer Service
  • Employee Training and Development
  • New Employee Hiring
  • Work Planning and Prioritization
  • Service Quality Management
  • Revenue Generation
  • KPI Monitoring
  • Mechanical Diagnostics
  • Technical Troubleshooting

Languages

kannada
First Language
English
Intermediate (B1)
B1
Hindi
Upper Intermediate (B2)
B2
Telugu
Upper Intermediate (B2)
B2

References

References available upon request.

Timeline

Service Manager

D&V Green Wheels pvt ltd
05.2023 - Current

Service Manager

BENGALORU TVS
02.2022 - 03.2023

Floor Manager

Acclaim Motors Pvt Ltd
12.2014 - 01.2022

High School Diploma -

S.J (Govt)polytechnic,Bangalore

High School Diploma -

Govt High School, Doddaballapura

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DEVARAJA S