Summary
Overview
Work History
Skills
Education
Certification
Volunteering
Internship
Timeline
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DEVARANI SARAVANAN

Manchester

Summary

Highly motivated Reconciliation analyst with proven experience in the financial industry and customer service roles. Supports teams in strategising, implementing and delivering improved customer and business outcomes.

Demonstrates excellent planning and organisation skills to thrive in pressured environments. Strong knowledge in offering financial services.

Overview

5
5
years of professional experience

Work History

Reconciliation Analyst

BNY Mellon
11.2023 - Current
  • Performing daily reconciliations, deciphering moderately complex exceptions between systems, clients, institutions, etc. for securities, cash and/or derivatives.
  • Processing client accounts.
  • Deciphering moderately complex exceptions, and performing root-cause analysis.
  • Enter reconciliation data and ensure proper ageing.
  • Assisting junior-level support staff in identifying more complex differences.
  • Communicating moderately complex break reports to either internal groups within the firm or correspondents outside the firm.
  • Assisting teammates when difficult exceptions are to be identified.
  • Leveraging an in-depth understanding of the business to ensure that adjustments are made correctly.
  • Performing daily, monthly and quarterly reporting using an understanding of the stock record and knowledge of basic accounting.
  • Performed quarterly asset validation of trades and positions for key clients of BNY Mellon
  • Impacting related to own work, supporting the achievement of team objectives.

Customer Service Fraud Associate

Capita Natwest
04.2023 - 10.2023
  • Analyse potential suspicious fraudulent activity and when appropriate filled a Suspicious activity report
  • Approving and making chaps payments for customers by following fraud checks
  • Reviewed potential Fraudulent accounts to prevent and detect fraud and verify account activity
  • Managed high-volume customer queries simultaneously through effective multitasking
  • Adhered strictly to policies and procedures for continued company compliance
  • Recorded and processed customer data accurately.

Customer service and operational analyst

NatWest
08.2019 - 08.2021
  • Delivered customer and business outcomes with a 95% success rate by implementing query investigation and business support programs
  • Guided clients from 7 brands under Natwest, Acting as the first point of contact for customers from the UK and Abroad
  • Advised 50+ customers on a daily basis via webchat and personalized assistance
  • Perform KYC tasks and follow standard procedures related to Client Due Diligence and AML policies
  • Proficient in handling urgent and escalation cases and managing client and internal team expectations
  • Achieved Net Promoter Score (NPS) Campion title within 2 months into the production and Digital Promotion Champion for various times
  • Attained 10+ great service mentions from offshore for assisting customers in vulnerable conditions.

Skills

  • Auditing
  • Account reconciliation
  • Risk management
  • Cash Flow analysis
  • Chargebacks
  • General ledger accounting
  • Fraud investigations
  • Critical thinking
  • Ability to manage time, and work under pressure.
  • Problem-solving
  • Solution Driven
  • Performance-oriented
  • Microsoft Office Applications

Education

Masters of Science: Banking and Finance, 09/2022 - 09/2023

Sheffield Hallam University - England, UK

Bachelor of Commerce: Corporate secretaryship, 06/2016 - 06/2019

Ethiraj college for women - Chennai, India

Certification

Professional banking certificate- The Chartered Banker Institute, United Kingdom.

Volunteering

  • President - Citizen Customer Club 2018-2019, Enhancing awareness among the student community of about 3500 students about the rights and responsibilities of a consumer. Publishing the newsletter of the club every half-yearly which consists of certification marks, sustainable consumption, health and environmental issues, it also undertakes surveys to assess the pulse of the consumers. Conduct activities including outreach programs, consumer awareness demos, lectures, and holding consumer fests and competitions.
  • Joint Treasurer - Citizen customer club (2017-2018), Handled accounts of the club. Maintained payments and receivables.

Internship

Administrative intern, 03/2019 – 05/2019 

Refex Industries Limited – Chennai, India

  • Helped and assisted the company secretary with accounts, ledger and balance sheet of the company for the accounting year
  • Prepared the agenda and minutes with supporting documents for all their company board meetings
  • Assisted in auditing the company's tax returns and financial risks of the company, ensuring the company complies with standard regulations
  • Learned about the company's capital structure, transfer, transmission and dematerialization of shares
  • Performed a ratio analysis on the company's consolidated annual report.
  • Reviewed expense reports and invoices to assist with monthly accounting processing.

Timeline

Reconciliation Analyst

BNY Mellon
11.2023 - Current

Customer Service Fraud Associate

Capita Natwest
04.2023 - 10.2023

Customer service and operational analyst

NatWest
08.2019 - 08.2021

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