Devashree Kulkarni
Pune
Summary
Dynamic Key Account Manager with extensive experience at Knowledge Ridge, excelling in contract negotiation and client relationship management. Proven track record in driving international market expansion and identifying growth opportunities. Adept at developing sales strategies and fostering strong stakeholder engagement, resulting in significant revenue growth and enhanced client satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Key Account Manager -Asia
Knowledge Ridge
Pune
07.2024 - Current
- Established Knowledge Ridge as a preferred partner through strategic engagement with industry executives.
- Identified growth opportunities and executed acquisition targets for international market expansion.
- Prepared sales contracts, collaborated with stakeholders, and performed competitor analysis to penetrate market effectively.
- Onboarded new clientele by understanding requirements and monetizing accounts efficiently.
- Demonstrated rich experience in business development, focusing on consultative products and services.
- Developed growth strategies while managing increasing responsibilities successfully.
- Created presentations for key stakeholders regarding progress updates or proposals for new initiatives.
- Resolved conflicts between customers and other departments by identifying root causes and proposing solutions.
- Sought out opportunities for upselling additional products or services to existing customers.
- Identified new opportunities for growth within existing accounts, as well as potential new customers.
- Negotiated contracts with customers that balanced customer requirements with business objectives.
- Conducted meetings with clients to discuss their objectives, challenges, and strategies.
- Coordinated cross-functional teams for successful execution of projects related to large scale accounts.
- Established strong relationships with clients through regular communication and follow-up activities.
- Monitored competitive activities within assigned accounts and communicated findings to management.
- Managed the relationship between internal teams and external customers.
- Managed key enterprise account with responsibility for sales, contracts, negotiations and reporting.
Account Manager - Asia Pacific
Knowledge Ridge
Pune
07.2023 - 08.2024
- Directly engage and build relationships with key prospects at the target companies via phone, in-person meetings, and email.
- Expand the business relationship, manage client accounts, and actively identify and drive upsell and cross-selling opportunities.
- Strategize and meet sales and revenue targets.
- Effectively communicate KR's mission, vision, and strategy, and represent KR's culture and core values.
- Possessing extensive industry experience that spans various sectors, including healthcare, fast-moving consumer goods (FMCG), information technology (IT), and logistics, across the Asia-Pacific region and the Middle East.
- I have coordinated projects and gained knowledge with clients in diverse areas, such as the healthcare logistics market, the industrial lubricant segment, generative AI (AWS and Microsoft), applications of sodium-ion batteries, the lead-acid and lithium-ion battery markets, the decarbonization landscape in India, dairy powder ingredients (FFMP), silicones in personal and home care, as well as the aluminum, gold, and phosphate mining sectors, and many more.
- Monitored industry trends and made recommendations for changes in strategy accordingly.
- Utilized problem-solving skills when dealing with difficult customers.
- Provided training and guidance to new Account Managers.
- Conducted market research to identify potential new customers.
Associate Account Manager (APAC)
Knowledge Ridge
Pune
04.2022 - 07.2023
- Responsible for understanding critical requirements of client's research (Japan, South Korea, NZ, AU, India) requirement across industries globally and allocation of the same to the team ensuring full assistance to challenging client requests or issue escalation as needed.
- Ensure timely & successful delivery of solution according to the client's needs and objective.
- Building and maintaining strong relationship with clients and SMEs, negotiating contracts thereby maximizing profit.
- Analyzing revenues, expenses and cash management and ensure all operations are within budget.
- Ensuring Strict adherence to Company's Compliance Policies & Procedures.
Senior Research Analyst
Knowledge Ridge
Pune
04.2019 - 04.2022
- Analyzed client core research specifications across global industries.
- Identified and vetted relevant executives and SMEs for research projects.
- Sourced SMEs to enhance global advisor network for consulting engagements.
- Conducted thorough reviews of existing processes to pinpoint areas for improvement.
- Gathered primary data through surveys, interviews, and focus groups to understand customer attitudes.
- Developed survey instruments, sampling plans, and data collection strategies to optimize research outcomes.
- Managed day-to-day operations within the research department while ensuring compliance with company policies.
- Worked effectively in team environments to make the workplace more productive.
- Identified needs of customers promptly and efficiently.
- Analyzed market trends and identified potential business opportunities.
- Trained interviewers in proper techniques to collect relevant and reliable data.
Talent Scout
Boyd & Moore Executive Search
Pune
06.2016 - 03.2019
- A talent scout is someone who identifies people with unique, or valuable, talents and works to recruit them.
- Scouts work in a number of different industries, ranging from sports to the tech sector.
- Their work includes consultations with people in the industry, travel to identify new talent, and a wide variety of activities that are intended to identify, cultivate, and recruit talented people.
- Research work, which includes LinkedIn, company websites, online data, etc.
- We deal in Japanese market.
- Developed job descriptions and postings to attract qualified applicants.
- Provided feedback to unsuccessful applicants on the status of their applications.
- Negotiated salaries and other employment terms with successful applicants.
- Reviewed resumes, conducted phone screens, and managed candidate pipelines.
- Identified best practices for recruiting process improvement.
Senior Demand Generation Executive - Operations
XDBS Corporation
Pune Area
02.2016 - 05.2016
- Making outbound (cold/warm) calls to find qualified leads in the international Market.
- Follow up on company's marketing inquiries, engage in intelligent conversations with these inquiries and get them interested in setting up appointments or personal meetings.
- Update prospect database with call activities and generate alternate contacts.
- Cultivate prospects till they become qualified leads.
- Generate qualified leads within target accounts as determined by sales.
Research Associate
MarketsandMarkets
02.2014 - 08.2015
- Conducted market research analysis to identify trends and opportunities for clients.
- Reviewed existing literature on topics related to specific markets being researched.
- Designed questionnaires and survey instruments to collect data from customers.
- Analyzed data from surveys, focus groups, interviews, or other sources to determine customer preferences and opinions.
- Created models to forecast sales trends based on past and current market conditions.
- Monitored competitive activities in the marketplace to keep up with changing industry dynamics.
- Managed multiple concurrent projects while meeting tight deadlines.
- Built relationships with key stakeholders within the organization to ensure efficient communication of insights gained from research initiatives.
- Synthesized complex information into actionable recommendations that can be implemented quickly.
Marketing and Social Media Trainee
PRISM Brain Mapping
05.2013 - 09.2013
Education
Master of Business Administration (MBA) - Marketing/Marketing Management, General
Dr. vikhe patil foundations pravra center for management and research development
01.2014
b.tech - production
Sinhgad College of Engineering Pune
01.2012
Skills
- Microsoft Office
- Contract negotiation
- Client relationship management
- Market analysis
- Sales strategy development
- Engineering
- AutoCAD
- Project management
- Stakeholder engagement
- Business development
- Cross-selling techniques
- Conflict resolution
- Presentation creation
- Customer onboarding
- Team coordination
- Account presentations
- Client relationship building
- Lead generation
- Sales lifecycle management
- Account management
- Key account management
- Data-driven decision making
- Relationship selling
Certification
- Robotics
- Advance Microsoft Excel
- Diploma in Technical Communication
- Computer Hardware and Networking
Awards
- Student of the Year
- Vice President of ED cell in MBA
Affiliations
- SInging
- Home-based stand-up comic
- Cooking
- Travelling
Languages
KONKANI
First Language
English
Proficient (C2)
C2
Korean
Beginner
A1
Japanese
Beginner
A1
Hindi
Advanced (C1)
C1
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Key Account Manager -Asia
Knowledge Ridge
07.2024 - Current
Account Manager - Asia Pacific
Knowledge Ridge
07.2023 - 08.2024
Associate Account Manager (APAC)
Knowledge Ridge
04.2022 - 07.2023
Senior Research Analyst
Knowledge Ridge
04.2019 - 04.2022
Talent Scout
Boyd & Moore Executive Search
06.2016 - 03.2019
Senior Demand Generation Executive - Operations
XDBS Corporation
02.2016 - 05.2016
Research Associate
MarketsandMarkets
02.2014 - 08.2015
Marketing and Social Media Trainee
PRISM Brain Mapping
05.2013 - 09.2013
Master of Business Administration (MBA) - Marketing/Marketing Management, General
Dr. vikhe patil foundations pravra center for management and research development
b.tech - production
Sinhgad College of Engineering Pune
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