Deva Sobitha Vinuji D
Nagercoil
Summary
Seasoned Assistant Manager with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Manager
Tamilnad Mercantile Bank Ltd
Kulasekaram
05.2022 - Current
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
- Maintained up-to-date knowledge of company products and services.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Ensured compliance with safety regulations and company policies at all times.
- Reviewed existing documentation regarding daily operations activities and updated them as necessary.
- Formulated strategies for streamlining daily operations and increasing productivity levels.
- Resolved customer complaints promptly and professionally while ensuring customer satisfaction.
- Drafted reports on the status of daily operations activities for senior management review.
- Maintained records of all transactions related to daily operations activities.
- Reviewed financial statements for accuracy prior to submitting them for approval.
- Addressed customer concerns with suitable solutions.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Responded to information requests from superiors, providing specific documentation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Clerk
Tamilnad Mercantile Bank Ltd
Theni
08.2014 - 04.2022
- Processed customer orders promptly and accurately.
- Provided excellent customer service to ensure satisfaction.
- Verified accuracy of all paperwork prior to submission for processing.
- Performed data entry tasks to update customer accounts records.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Organized physical files on an ongoing basis to ensure efficient retrieval times.
- Prepared deposits according to established procedures.
- Created memos, letters, emails, reports, presentations as requested by management.
- Scanned documents into digital formats ensuring accuracy of content.
- Processed customer payments accurately and efficiently.
- Utilized computer software programs to create reports, labels, forms.
- Assisted customers with inquiries and complaints in a professional manner.
- Organized and maintained filing systems for confidential documents.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Answered phones in a courteous manner while providing excellent customer service.
- Answered customer inquiries via phone and email.
- Entered data into computer systems accurately and efficiently.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
- Supported office clerical functions using word processing and other software, email and office machines.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Operated cash register to process cash, check, and credit card transactions.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
- Troubleshot office equipment, computer hardware and software issues.
Education
MBA - Banking And Financial Support Services
Alagappa University
Karaikudi05-2021
Bachelor of Science - B.Sc.Mathamatecis
Scott Christian College
Nagercoil12-2013
Skills
- Retail Operations Management
- Business development understanding
- Money Handling
- Product branding
- Team motivation
- Marketing tactics
- Retail Operations
- Customer Relationship Management (CRM)
- Budgeting and finance
- Business Administration
- Meeting facilitation
- Marketing knowledge
- Compliance understanding
- Cost Control
- Customer Relations
- Financial Management
- Policy administration
- Negotiation
- Microsoft Office expertise
- Project management abilities
- Business Development
- Schedule oversight
- Operations Management
- Sales monitoring
- Product and service knowledge
- Cost Reduction
- Employee Scheduling
Affiliations
- interested in natural farming, gardening, plantation etc
Certification
- Awarded as Trinity Guide Hall initial Piano with Merit by Trinity College London on 04 jan 2013
Languages
Tamil
First Language
English
Intermediate (B1)
B1
Malayalam
Beginner
A1
Timeline
Assistant Manager
Tamilnad Mercantile Bank Ltd
05.2022 - Current
Clerk
Tamilnad Mercantile Bank Ltd
08.2014 - 04.2022
MBA - Banking And Financial Support Services
Alagappa University
Bachelor of Science - B.Sc.Mathamatecis
Scott Christian College
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