Deva Steffina Profun

Senior Engineering Manager with over 14 years of expertise in software development, automation, and technical leadership, specializing in Microsoft Power Platform, UiPath, and Microsoft .Net. Proven track record in delivering impactful automation solutions that enhance efficiency, reduce processing times by up to 70%, and improve stakeholder engagement by 30%. Skilled in cross-functional team leadership, solution architecture, and platform governance.

Additionally driving AI innovation initiatives by conceptualizing and validating a Retrieval-Augmented Generation (RAG) Proof of Concept to enable intelligent, context-aware enterprise search, focusing on scalable architecture design and strategic evaluation of AI capabilities for enterprise adoption.

• UiPath Certified RPA Developer, a certification indicating proficiency in RPA development using UiPath.
• Microsoft Certified: Azure Fundamentals (AZ-900), a certification demonstrating foundational knowledge in Azure cloud technologies.

• Stakeholder Engagement Enhancement: Enhanced collaboration with three departments, delivering five Power Apps solutions, and improving stakeholder engagement by 30%.
• Technical Leadership Impact: Delivered automation solutions that processed 400 daily requests, improving workflow efficiency and reducing error rates by 50%.
• Technical Innovation Success: Led a team that optimized system response times by 70%, significantly improving stakeholder satisfaction through effective technology adoption.

• Lockbox Digital logs,Led the development of a semi-automated Lockbox platform to centralize and digitize daily mailroom operations under dual-control procedures., Designed a role-based Power Apps solution involving four key personas: Database Admin, Super User, User, and Manager., Built Microsoft 365 Group connectors to dynamically identify user roles and site information; implemented performance optimizations to improve page load times., Developed attestation lock features across 13 digital logs; created automated workflows using Power Automate for SLA breaches and exception handling., Delivered high-impact modules such as Drawer and Cabinet logs and Camera log; recognized by business stakeholders for quality and usability., Engineered reusable Power Apps component libraries to boost developer productivity, ensure centralized maintenance, and maintain UX consistency.
• Depth Charts - Strategic Workforce Planning, 01/23, 01/24, Developed a workforce planning tool to assist leadership with risk management, capacity planning, and talent development strategies., Designed and implemented 15 Power Platform data flows to ingest and transform data from Excel into hierarchical tables., Ensured seamless data refresh and transformation logic to support real-time insights.
• Automated Universal Document, Designed and Improved automation for customer request handling using Docuware, VCars, and web tools, processing 400 cases/day., Managed AUD form extraction and validation; reduced manual efforts., Contributed to Vulcan migration, deployment, and post-deployment hypercare.
• Continuous Improvement Real-Time Process, Improved productivity tracking through developing hybrid automation using UiPath and Power Automate on Avaya CMS., Agent performance was upgraded by automating Microsoft Teams notifications for feedback.
• Credit Card Agreement (CCA) Review Automation, Improved data accuracy by automating PDF parsing and data validation for CCA document review., Enhanced rule validations (Test 50 to 60) and structured discrepancy evidence tracking.
• PACER Bankruptcy Case Automation, Automated PACER data extraction and integrated with BPMS via REST API., Built Kibana dashboards and reduced latency from 1 week to under 8 hours., Managed high-volume automation (1,700 cases/day).
• Order Build Automation - Telstra, Automated order processing with MAXIM, Flexcab, Axis, and CTI Toolbar., Enhanced code efficiency through effective exception handling and creating reusable components.
• Equifax Claim Validation Automation, Improved claim validation efficiency by automating UI interactions for accurate value matching., Increased process efficiency by managing parallel bot execution and orchestrator credential handling.

• Power Platform Architecture: Designed workflow-based enterprise applications using Model-Driven Apps, Dataverse tables, custom connectors, and Power Automate.
• Cross-Functional Leadership: Led design reviews, stakeholder approvals, and requirement-to-deployment architecture processes.
• Solution Design & Blueprints: Delivered architecture documents, ERD diagrams, security roles, and solution governance frameworks.
• Reusable Components: Built shared component libraries and connectors improving development consistency and reducing technical debt.
• Platform Governance: Implemented ALM standards, environment strategy, and best-practice guidelines across teams.