DEVEEN B S

Dynamic leader with a proven track record at IRIS Aroma Boutique, enhancing team performance and customer satisfaction through exceptional communication and relationship management. Skilled in POS handling and inventory management, I've successfully boosted sales and fostered a loyal customer base. Passionate about developing people and driving results in high-volume environments.

Seeking assignments in an organization where professionalism and enthusiasm are recognized and appreciated. Seeking a position to utilize my skills and abilities that offers security and professional growth while being resourceful, innovative and flexible.

Senior Customer Service Associate, IRIS Aroma Boutique, a unit of N. Ranga Rao & Sons Pvt Ltd, 1MG-Lido Mall, Bangalore, Karnataka, 10/01/19, Present, In-charge of the daily store management to ensure high levels of in-store standards, monitor stock control & security., Inspiring and motivating staff to increase sales., Coaching, challenging and supporting employees., Involved in the setting of sales and financial targets., Oversee each store location, monitor and report on performance., Identifying and delivering all relevant / appropriate opportunities., Comprehending, interpreting and analysing sales figures., Ensuring presentation and compliance in stores are up to company standards.

Ensuring all customers are being attended and offered assistance in their shopping. Handling all customer problems personally and ensuring customer satisfaction as first priority. Building a database of loyal customers and communicate with them regularly for their requirements and informing about schemes and promotions happening in the store.

Co-ordination with Senior Retail Manager and other departments to get stock in time. Co-ordination with the warehouse for stocks and new arrivals. Raising the indent for stocks required for sales.

Managing sales people and improve their productivity. Maintaining staff discipline about their personal grooming, timings and customer service. Setting section targets and staff targets on daily basis. Guiding staff on product knowledge, product handling, selling skills and customer Service. Keeping staff motivated and ensuring that they work as a well-knit team.

• Best Cashier for the month of August 2015, KFC Bangalore
• Bravo Certificate, Smaaash Entertainment Pvt Ltd, Bangalore
• Bronze & Silver Award holder, International Award for Young People, India
• Recognized as an Award Leader, International Award for Young People, India
• Recognized as Mentor, Empowering Young Leaders Potential Program, May-June 2015 organized by Audacious Dreams Foundation, Vellore, India
• Participation Certificate for the Guinness attempt for My Flag My India, National Flag organized by Rotary International District - 3230 in association with News 7 Tamil, Chennai, 12/07/14
• Participation Certificate for 'Sport for Development and Peace Youth Advocacy toolkit Workshop', Commonwealth Youth Sports for Development and Peace, 03/04/15

Diploma in Office Management, NICT, Bangalore, 2012

• Photography, Photo Editing

Date of Birth: 08/07/95

ENGLISH : Read, write & speak
TAMIL : Read, write & speak

HINDI : Read, write & speak
KANNADA : Speak

I DEVEEN B S declare that the above information provided is true to best of my knowledge and oblige.