DEVEN DUNSMORE
Indianapolis
Summary
Dynamic professional with a strong work ethic and proven customer service skills, exemplified during tenure at Valvoline Instant Oil Change. Successfully exceeded sales goals through strategic upselling and effective communication. Experienced in team building and financial management, fostering a cohesive environment that drives operational excellence and quality control.
Overview
15
15
years of professional experience
Work History
Customer Service Associate
Valvoline Instant Oil Change
Enumclaw
09.2024 - 05.2025
- Welcomed guests and recommended appropriate vehicle services to enhance customer experience.
- Maintained accurate inventory levels and organized supplies for operational efficiency.
- Consistently exceeded store sales goals through strategic upselling techniques.
Chief Cultivation Officer
Green And Gold Brands LLC
Buckley
06.2013 - 07.2024
- Creating the best environment for the plants to thrive, including everything from watering, feeding, transplanting at proper intervals, maintaining proper temperatures and humidity, and pruning to achieve proper growth (size and shape).
- Overseen and implemented training exercises to help build an efficient, cohesive team.
- Regularly fixed and maintained all equipment.
- Lead a team of 12 and guided them in the best ways to adapt and process the product based on different variables, in a timely manner, focused on quality.
- Scheduled pick-up for testing of the product.
- Set up delivery and filled orders for vendors.
- In charge of quality control for products.
Assistant Manager
Taco Bell
Salem
11.2012 - 05.2013
- Executed daily opening and closing procedures for store operations.
- Supervised till counts and safe management during closing shifts.
- Oversaw bank deposits to ensure financial accuracy.
- Monitored labor costs and drive times in accordance with company standards.
- Managed a team of 4 to 6 employees, implementing systems to meet company goals.
Windshield Replacement/Repair Laborer
The Glass Guys
Prineville
08.2012 - 10.2012
- Utilized company vehicle to travel between job sites efficiently.
- Executed removal of damaged windshields and installed new ones accurately.
- Maintained a clean and safe work environment consistently.
Crew Member-Shift Manager
Carls Jr.
Springfield
06.2010 - 07.2012
- Balanced tills at start and end of shifts for accurate cash management.
- Provided exceptional customer service while taking guest orders.
- Maintained clean, organized, and fully stocked lobby to enhance guest experience.
- Ensured cleanliness and supply of bathrooms to uphold hygiene standards.
- Led a team of six after promotion to shift manager.
- Managed daily opening and closing operations of establishment.
- Oversaw balancing of all tills and safe before morning shifts and at closing.
- Earned multiple acknowledgments from regional manager for outstanding store performance.
Education
High school or equivalent -
Lowell High School
Lowell, Oregon06.2010
Skills
- Customer service
- Cultivation strategies
- Financial management
- Team building
- Effective communication
- Time management
- Strong work ethic
Timeline
Customer Service Associate
Valvoline Instant Oil Change
09.2024 - 05.2025
Chief Cultivation Officer
Green And Gold Brands LLC
06.2013 - 07.2024
Assistant Manager
Taco Bell
11.2012 - 05.2013
Windshield Replacement/Repair Laborer
The Glass Guys
08.2012 - 10.2012
Crew Member-Shift Manager
Carls Jr.
06.2010 - 07.2012
High school or equivalent -
Lowell High School
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