Deven Johnson
Greenwood
Summary
Elevated customer satisfaction by providing outstanding service and crafting memorable dining experiences. Anticipated customer needs and efficiently handled complaints, resulting in swift issue resolution. Demonstrated resilience and positivity in high-stress environments, contributing to team success during peak hours.
Achieved improved team efficiency by effectively managing multiple priorities in high-pressure situations. Enhanced communication across teams to foster collaboration and achieve objectives. Identified key issues and implemented solutions to optimize processes and support team success.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Server
Darden Restaurants
Indianapolis, IN
11.2024 - Current
- Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and ensuring timely delivery of food and beverages
- Demonstrated extensive knowledge of menu items, including ingredients, preparation methods, and allergen information to assist customers in making informed choices
- Effectively communicated with kitchen staff to ensure accurate order preparation and timely delivery to tables
- Managed a high volume of tables during peak hours while maintaining attention to detail and providing personalized service to each guest
- Maintained cleanliness and organization of assigned workstations, including dining areas, server stations, and beverage stations throughout shifts
- Assisted in training new servers on restaurant policies, procedures, menu knowledge, and customer service standards
- Handled cash transactions accurately using POS system while adhering to established cash handling procedures
- Resolved guest complaints or concerns promptly and professionally to ensure a positive dining experience for all patrons
- Collaborated with colleagues as part of a cohesive team environment focused on delivering excellent customer service at all times
- Mentored junior servers by providing guidance and feedback on their performance to improve overall service delivery
- Trained new servers on restaurant policies, procedures, and customer service standards to ensure consistent quality of service
- Assessed trainee progress through evaluations and quizzes to identify areas for improvement and provide targeted coaching
- Facilitated role-playing exercises during training sessions to simulate real-life scenarios and help servers practice handling challenging situations
- Provided ongoing support and assistance to new hires during their initial weeks on the job until they became fully proficient in their roles
Supervised Visitation Monitor
Echelon Services
Greenwood, IN
04.2021 - Current
- Monitor supervised visits
- Take notes of each visit
- Intervene when necessary
- Type up reports for clients, for courts, for professionals on the case, etc.
Level 4 Reading Tutor
The National Tutoring Association
Greenwood, IN
01.2011 - Current
- Developed personalized lesson plans based on individual student needs and learning styles
- Improved student performance by implementing effective study strategies and techniques
- Monitored student progress and adjusted teaching methods accordingly to ensure comprehension
- Collaborated with parents and teachers to create a supportive learning environment for students
- Utilized creative teaching methods such as visual aids, interactive activities, and educational games
- Assisted students in preparing for exams by reviewing material, practicing problem-solving skills, and conducting mock tests
- Helped struggling students catch up with their peers through targeted remedial instruction
- Supported advanced learners by providing challenging assignments and enrichment activities
- Taught essential organizational skills such as time management, note-taking techniques, and goal setting
- Attended professional development workshops to enhance tutoring techniques
- Stayed updated on current curriculum standards to ensure alignment with school requirements
- Adapted teaching strategies for students with special needs or learning disabilities
- Communicated regularly with parents regarding their child's academic progress and areas for improvement
- Maintained accurate records of each tutoring session's content covered and progress made by the student
- Demonstrated patience, empathy, and understanding when working with struggling learners
- Fostered a positive learning atmosphere that encouraged open communication between tutor-student-parent-teacher
- Motivated unmotivated or disengaged students through encouragement and positive reinforcement
- Incorporated technology into lessons using educational apps, online resources, or virtual whiteboards
- Earned reputation as a reliable tutor who consistently delivered high-quality instruction
- Assisted students in developing effective study habits and time management skills
- Helped students build confidence in their abilities by recognizing and praising their achievements
- Collaborated with classroom teachers to reinforce concepts taught in class during tutoring sessions
Private Nanny
Melissa Plondike
Greenwood, IN
08.2020 - 10.2022
- Provided personalized and attentive care for 8 children, ensuring their safety, well-being, and development
- Created engaging and educational activities to promote cognitive, physical, and social development in accordance with each child's age and interests
- Established a nurturing and supportive environment by building strong relationships with children and their families
- Maintained a clean and organized living space for the children, including meal preparation, laundry, and tidying up after activities
- Managed daily schedules of activities such as school drop-offs/pick-ups, extracurriculars, playdates, doctor appointments while ensuring punctuality
- Implemented positive discipline techniques to encourage good behavior while fostering independence and self-confidence in children
- Collaborated closely with parents to understand their expectations regarding routines, dietary restrictions/allergies, milestones tracking etc
- Communicated effectively with parents on a regular basis to provide updates on the child's progress or any concerns that may arise
- Ensured adherence to health guidelines by maintaining cleanliness standards for toys/supplies used by the children
- Organized outings to parks/museums/libraries/playgrounds for recreational purposes as well as opportunities for learning through exploration
- Supervised swimming pool activities ensuring water safety protocols were followed at all times
- Drove children safely using personal vehicle when required following traffic rules diligently
- Administered medication according to prescribed instructions provided by parents/guardians
Special Service Assistant
Sugar Grove Elementary
Greenwood, IN
03.2021 - 11.2021
- Provided support to special education teacher in implementing individualized education plans (IEPs) for students with diverse learning needs
- Assisted in the development and implementation of instructional materials and strategies tailored to meet the unique needs of each student
- Supported students with disabilities during classroom activities, ensuring their active participation and engagement
- Implemented behavior management techniques, such as positive reinforcement, to promote appropriate behavior and minimize disruptions
- Collaborated with the teacher to create a positive and inclusive learning environment that fostered academic growth and social-emotional development
- Worked one-on-one or in small groups with students, providing additional assistance and guidance based on their specific learning goals
- Monitored student progress by collecting data, tracking performance, and documenting observations for use in IEP meetings
- Assisted in administering assessments to evaluate student skills, strengths, and areas requiring further attention or intervention
- Supported students with assistive technology devices or tools to enhance their communication skills or access educational content
- Participated in team meetings or professional development sessions focused on best practices for supporting students with special needs
- Provided behavioral support through de-escalation techniques during challenging situations
- Utilized visual aids or modified instructional methods to accommodate different learning styles
- Implemented positive behavior support plans to reinforce appropriate behaviors and discourage negative behaviors
FOH Manager
Fireside Brewhouse
Greenwood, IN
03.2010 - 04.2018
- Provided recommendations on menu items based on customer preferences and dietary restrictions
- Collaborated with kitchen staff to ensure timely delivery of food orders to customers
- Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
- Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift
- Adhered to all food safety regulations to ensure the health and well-being of customers
- Communicated effectively with team members to coordinate table assignments for efficient seating arrangements
- Collaborated with bartenders to prepare specialty cocktails according to established recipes and standards
- Resolved customer complaints or concerns promptly and professionally to ensure a positive dining experience
- Assisted in training new servers on restaurant policies, procedures, and best practices for delivering excellent customer service
- Maintained accurate record keeping for guest reservations ensuring smooth operations during busy periods
- Collaborated with kitchen staff regarding special requests or dietary restrictions to ensure accurate and timely preparation of meals
- Assisted in the setup and breakdown of dining areas for special events, ensuring a seamless transition between services
- Managed multiple tasks simultaneously while maintaining a high level of professionalism and efficiency
- Trained new staff members on restaurant procedures, menu items, and customer service standards
- Maintained knowledge of current promotions, specials, and menu changes to effectively communicate with customers
- Collaborated with team members to create a positive work environment focused on delivering excellent customer service
OR-PCT/Office
Methodist Hospital
Indianapolis, IN
01.2006 - 03.2010
- Monitored vital signs and reported any abnormalities to the nursing staff
- Assisted in the implementation of patient care plans as directed by healthcare professionals
- Documented patient information accurately and timely in electronic medical records system
- Ensured compliance with infection control protocols during all patient interactions
- Supported patients' emotional well-being through active listening and compassionate communication
- Assisted in transporting patients to various departments within the healthcare facility for tests or procedures
- Maintained confidentiality of patient information at all times
- Participated in ongoing training programs to enhance knowledge of medical terminology, procedures, and equipment usage
- Contributed to a positive work environment by fostering teamwork among colleagues
- Closely monitored patients' condition post-surgery or after medical interventions
- Served as a liaison between patients/families and healthcare providers regarding questions or concerns about treatment plans
- Scheduling
- Employee benefits
- Setting up payment plans for patients
- Scan medical records into electronic records
- Phone calls, emails, and communication between staff, doctors, patients, and insurance.
- Other administration and clerical daily tasks
FOH Manager/Bartender/Server
On the Boarder
Greenwood, IN
02.2005 - 03.2010
- Trained new servers on restaurant policies, procedures, and customer service standards to ensure consistent quality of service
- Developed and delivered training materials for server orientation program, including manuals, presentations, and hands-on exercises
- Conducted ongoing training sessions to enhance server skills in areas such as menu knowledge, upselling techniques, and conflict resolution
- Implemented a shadowing program where trainees observed experienced servers in action to learn best practices
- Collaborated with management team to develop customized training plans for individual servers based on their strengths and weaknesses
- Coordinated with kitchen staff to conduct food tasting sessions for servers to familiarize them with the menu offerings
- Provided ongoing support and assistance to new hires during their initial weeks on the job until they became fully proficient in their roles
- Achieved consistently high scores on secret shopper evaluations by ensuring adherence to company standards for service excellence
- Trained staff on proper handling of cash transactions to minimize errors or discrepancies at end-of-shift reconciliation process
- Served as a liaison between front-of-house staff and management team to address any operational issues or concerns
- Instituted pre-shift meetings with servers to communicate daily specials, menu changes, and any pertinent information
- Demonstrated expertise in handling difficult situations with unruly patrons while maintaining professionalism
- Maintained a clean and organized work area, adhering to health and safety regulations at all times
- Developed training materials and conducted workshops on customer service skills for new hires
- Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment
- Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
- Efficiently handled cash transactions and accurately processed payments using POS system
- Managed inventory levels by monitoring stock levels, placing orders for supplies, and conducting regular audits
- Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs
- Trained new bartenders on drink preparation techniques, customer service standards, and POS system operation
- Participated in monthly team meetings to discuss new promotions or menu changes
Teacher
The Goddard School
Greenwood, IN
01.2002 - 01.2006
- Developed and implemented engaging lesson plans that catered to diverse learning styles and abilities
- Utilized various instructional strategies, such as cooperative learning, hands-on activities, and technology integration, to enhance student engagement and comprehension
- Created a positive classroom environment by establishing clear expectations for behavior and fostering a supportive community of learners
- Assessed student progress through regular formative assessments, quizzes, tests, projects, and presentations
- Implemented effective classroom management techniques to maintain an orderly learning environment conducive to student success
- Established open lines of communication with parents/guardians through newsletters, emails, parent-teacher conferences, and online platforms
- Participated in professional development workshops/seminars/webinars to stay updated on the latest teaching methodologies and educational trends
- Served as a mentor teacher for new educators by providing guidance on curriculum planning, instructional strategies, and classroom management techniques
- Integrated technology tools (e.g., interactive whiteboards, educational apps) into daily instruction for enhanced student engagement
- Incorporated culturally responsive teaching practices into lessons to promote inclusivity and celebrate diversity
- Incorporated social-emotional learning activities into daily lessons to support students' emotional well-being
Trainer/Server/Bartender/Host
Chi-Chi's Mexican Restaurant
Greenwood, IN
12.2001 - 01.2005
- Trained new servers on restaurant policies, procedures, and customer service standards to ensure consistent quality of service
- Implemented a shadowing program where trainees observed experienced servers in action to learn best practices
- Assessed trainee progress through evaluations and quizzes to identify areas for improvement and provide targeted coaching
- Collaborated with management team to develop customized training plans for individual servers based on their strengths and weaknesses
- Managed a team of servers, providing guidance and support to ensure exceptional customer service
- Collaborated with kitchen staff to ensure timely delivery of food orders and maintain high levels of customer satisfaction
- Developed and maintained relationships with regular customers, resulting in increased repeat business
- Resolved customer complaints promptly and effectively, ensuring a positive dining experience for all patrons
- Mentored new servers on best practices for delivering excellent service while maintaining efficiency during busy shifts
- Demonstrated strong leadership skills by overseeing daily operations of the restaurant during absence of management team
- Served as a liaison between front-of-house staff and management team to address any operational issues or concerns
- Trained staff on proper handling of cash transactions to minimize errors or discrepancies at end-of-shift reconciliation process
- Demonstrated expertise in handling difficult situations with unruly patrons while maintaining professionalism
- Instituted pre-shift meetings with servers to communicate daily specials, menu changes, and any pertinent information
- Effectively communicated with guests to understand their preferences and accommodate special requests, resulting in high customer satisfaction ratings
- Trained new host/hostess staff on proper greeting procedures, reservation management, and handling difficult situations
- Collaborated with the kitchen staff to ensure accurate wait time estimates based on table turnover rates
- Maintained a clean and organized front-of-house area, including the reception desk, waiting area, and coat check
- Resolved guest complaints or concerns promptly and professionally to ensure a positive dining experience
- Coordinated with servers to manage table assignments effectively for optimal flow of service
- Assisted in managing reservations during busy periods to maximize seating capacity while maintaining excellent customer service standards
- Created daily shift schedules for host/hostess team based on anticipated guest volume and staffing needs
- Monitored dining room activity to anticipate any issues or potential bottlenecks in order to provide proactive solutions
Education
Bachelor - Psychology
Ashworth College
Georgian Heights, GASkills
- Achieved significant improvements in team efficiency through targeted staff training initiatives Contributed to higher employee retention by optimizing onboarding and training frameworks Drove team proficiency by creating and executing high-quality training materials
- Achieved exceptional customer satisfaction by leading team coordination and innovative service strategies Realized significant operational efficiencies through the adoption of best practices in service delivery Created a positive dining environment that solidified customer loyalty and promoted repeat business
- Analyzed and refined crew management strategies to ensure effective workforce deployment and seamless task execution
- Engaged with kitchen personnel to consistently deliver superior food quality and visually appealing presentations
- Achieved high customer satisfaction through effective resolution of issues Increased resolution rates by enhancing support processes Developed strong customer relationships via proactive engagement and strategic problem-solving
- Achieved enhanced team productivity and morale through the implementation of targeted coaching programs addressing specific challenges Realized marked improvements in individual performance levels via systematic coaching sessions tailored to needs Elevated employee capabilities through transformative coaching that fostered confidence and skill development
- Directed logistics and setup for banquets, promoting smooth operations and facilitating strong communication among team members
- Achieved high levels of accuracy in cash handling, resulting in minimal discrepancies and increased trust Revamped cash transaction processes, significantly improving customer satisfaction metrics Drove financial accountability through diligent reconciliation of cash transactions, reinforcing operational integrity
- Managed the preparation and delivery of tailored drink orders, consistently maintaining superior quality and service
- Achieved high customer satisfaction ratings through proactive service management efforts Converted guest feedback into significant improvements for service offerings Enhanced overall guest experience by optimizing service processes and operations
- Streamlined communication between kitchen and service personnel to ensure prompt and effective service
- Resolved customer complaints by developing and implementing targeted solutions, thereby elevating the overall customer experience
- Optimized task management processes through strategic organization, facilitating adherence to multiple deadlines
- Mastered office procedures, resulting in more efficient workflows and clearer communication among team members
- Achieved optimal staffing through strategic scheduling initiatives that improved responsiveness Enhanced operational performance by synchronizing staff schedules with business demand Transformed team dynamics through the adoption of efficient scheduling strategies
- Achieved notable increases in employee retention via targeted engagement initiatives Cultivated a high-satisfaction workplace that minimized turnover rates Implemented strategic retention plans that reinforced team stability and cohesion
- Achieved exceptional customer satisfaction by implementing proactive communication strategies Elevated client engagement by executing impactful communication protocols Enhanced customer retention rates by effectively addressing concerns and ensuring timely support
- Achieved elevated guest satisfaction ratings through proactive implementation of service initiatives Enhanced guest experiences by refining service protocols and processes Increased team efficiency, resulting in shorter wait times and heightened guest loyalty
- Achieved exceptional customer satisfaction levels through proactive store management Enhanced product availability by streamlining inventory processes Elevated team performance by facilitating effective onboarding of new staff members
- Supervised drink preparation and customer engagement during daily bar operations, fostering a welcoming atmosphere
- Analyzed candidate qualifications and experiences during structured interviews to ensure suitability for job roles
- Achieved high customer satisfaction through strategic food management practices that optimized service Enhanced operational efficiency by implementing innovative food service protocols that improved workflow Delivered exceptional quality in food offerings, resulting in memorable dining experiences for guests
- Elevated customer satisfaction ratings through strategic survey implementation and analysis Extracted actionable insights from customer feedback that transformed service quality
- Achieved increased confidence and performance improvements among mentees through effective guidance Enhanced team effectiveness by nurturing strong mentorship dynamics Drove individual career growth, resulting in significant team accomplishments
- Directed food preparation and service activities, emphasizing adherence to high-quality and hygiene benchmarks
- Achieved substantial sales growth by optimizing team management approaches Boosted customer service ratings through innovative team strategies Strengthened customer loyalty by cultivating lasting relationships
- Facilitated effective interpersonal communication strategies to strengthen team relationships and improve overall workplace environment
- Designed and delivered training programs focused on improving operational workflows and promoting effective teamwork
- Achieved high guest satisfaction through effective management of front desk activities Improved operational workflows, resulting in shorter wait times and enhanced efficiency Fostered strong guest relationships through dedicated support, leading to increased return visits
- Streamlined food service inventory processes to support efficient operations and guarantee timely delivery of services
- Achieved a skilled workforce through the implementation of targeted staff development initiatives Elevated team performance by executing impactful training strategies Created an environment conducive to professional growth, resulting in higher employee satisfaction
- Crafted and applied structured training methods to facilitate comprehensive knowledge transfer and practical skill utilization
- Guided team members through dispute resolution processes, ensuring clear communication and effective issue resolution
- Facilitated daily restaurant functions by coordinating staff and executing menu items, aiming to provide outstanding dining experiences
- Achieved high guest satisfaction ratings through effective service management Cultivated a positive team environment that improved morale and productivity Streamlined operations resulting in improved service delivery and guest feedback
- Achieved high customer satisfaction ratings through effective service delivery Increased sales volume by implementing strategic merchandising techniques Streamlined checkout processes to minimize wait times and improve efficiency
- Achieved significant increases in customer satisfaction through personalized service Drove revenue growth by optimizing sales strategies and team collaboration Enhanced product visibility and sales through targeted marketing campaigns
- Oversaw daily bar activities, including drink preparation and customer interactions, to maintain high service
- Achieved high levels of customer satisfaction through attentive service and effective problem resolution Streamlined food preparation processes, resulting in faster service times Enhanced dining experiences by fostering a welcoming and clean atmosphere
- Boosted team efficiency by implementing effective management techniques Enhanced sales outcomes through strategic oversight and team collaboration Achieved improved sales performance by refining management practices
- Achieved high customer satisfaction rates through proactive support Enhanced service delivery by streamlining communication processes Elevated customer experience by addressing concerns promptly
- Hospitality
- Leadership
- Management
- Sales
- Bar
- Food service
- Customer service
Certification
- Liquor License December 2024 to December 2027
Languages
English - Expert
Additional Information
Authorized to work in the US for any employer
Timeline
Server
Darden Restaurants
11.2024 - Current
Supervised Visitation Monitor
Echelon Services
04.2021 - Current
Special Service Assistant
Sugar Grove Elementary
03.2021 - 11.2021
Private Nanny
Melissa Plondike
08.2020 - 10.2022
Level 4 Reading Tutor
The National Tutoring Association
01.2011 - Current
FOH Manager
Fireside Brewhouse
03.2010 - 04.2018
OR-PCT/Office
Methodist Hospital
01.2006 - 03.2010
FOH Manager/Bartender/Server
On the Boarder
02.2005 - 03.2010
Teacher
The Goddard School
01.2002 - 01.2006
Trainer/Server/Bartender/Host
Chi-Chi's Mexican Restaurant
12.2001 - 01.2005
Bachelor - Psychology
Ashworth College