Deven Lobo
Summary
Results-driven and PMP certified Project Manager with over 14 years of experience leading cross-functional teams to successful project delivery. Proven expertise in project planning, execution, and stakeholder management across diverse industries. Adept at managing the entire project lifecycle, from initiation to closure, with a focus on meeting and exceeding stakeholder expectations. Proven track record at driving project success through strategic planning, effective communication, and meticulous attention to detail.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Operations Manager
Fire Engineers Australia
08.2021 - 12.2022
- As a Senior Operations Manager, my role was to coordinate the internal activities of the business (in Brisbane and Bangalore) and manage project planning and delivery of the engineering team to ensure project deliverables are achieved
- Roles & Responsibilities: Project planning with Fire Engineers to ensure that all projects are on track and provided support to remove roadblocks
- Created ISO certification documentation and ensured all projects are ISO compliant
- Created RFQ/RFP documents for prospective & existing clients
- End to end client invoicing including creation, quality checks, issuing and follow-up until payment
- Prepared End of Month Finance and Operations Reports
- Support to Prepare annual budgets.
City Operations Manager
Livspace
12.2019 - 07.2021
- As a City Operations Manager, I was leading a team of 14 project managers for onsite project work and was also the Single point of Contact for Clients for any issues/concerns they may face during the execution of their project
- Roles & Responsibilities: Developed and executed a comprehensive project or program management framework tailored for residential interior fit-out projects
- Established and enforced criteria for controlling and managing projects within the specified region
- Led the design and site delivery team, overseeing the performance of delegated responsibilities
- Ensured timely completion of assigned projects in alignment with schedules, while fulfilling client requirements, meeting business objectives, and adhering to design guidelines
- Oversaw project deliverables, including risk assessment and allowance, and implemented effective monitoring and control mechanisms for changes/variations
- Took responsibility for guiding and managing coordination with vendors and business partners throughout the entire project lifecycle.
Project Manager- Retail Operations
Homelane.Com
08.2018 - 10.2019
- In my capacity as a Project Manager overseeing Retail Operations, I spearheaded the comprehensive execution of the Homelane Experience Centres project
- My responsibilities encompassed guaranteeing the timely launch of stores, aligning their design with retail guidelines, and overseeing the renovation of existing stores
- Additionally, I played a pivotal role in crafting Standard Operating Procedures (SOPs) to facilitate the early identification of project blockers and effectively manage key stakeholders
- Roles & Responsibilities: Developed a comprehensive project plan outlining the scope, schedule, budget, and resources required for the construction of the experience center
- Created and managed the project budget, ensuring that expenditures align with the approved budget
- Developed a detailed project schedule with milestones and deadlines
- Acted as the primary point of contact for all project-related communications
- Facilitated effective communication between different teams involved in the project
- Established and enforced quality standards for construction materials and workmanship
- Identified potential risks and developed strategies to mitigate them
- Oversaw the final stages of construction, ensuring that all components of the experience center are completed according to specifications.
Customer Success Manager
Pearson India
08.2017 - 05.2018
- As the front face of Pearson for all client partners, I managed stakeholder engagement and delivered value through end-to-end client support
- Highlights: Served as Pearson’s client-facing leader through all phases of engagement – pre-sales, implementation, adoption, on-going account support, success management and growth
- Guided Engineering and Product Development to help improve existing products.
Store Planning Manager- Operations
Tesco Bengaluru
04.2012 - 09.2016
- Managed operations for store planning and design leading small and large teams
- The role involved planning and delivering Property programmes for UK, Central Europe and Star India in an Agile environment
- Re-engineered the processes and build the Property operating model for the Europe Property team, whilst supporting the delivery of circa 360mn GBP worth real estate on time
- The role involved a high level of stakeholder management and a need to deliver store schemes to the executive committees for signoff's
- Highlights: Defined KPIs for deliverables and established SLAs with the European property leadership team
- Established global ways of working
- Collaborated with International Planning colleagues /country teams/COO & Retail teams
- Initiated and delivered training plans to upskill colleagues on retail planning and enhance planning skills.
Store Planning Manager (International Assignment – Tesco UK)
11.2010 - 03.2012
- The role involved senior stakeholder management at leadership level, project initiation, planning and design, Budget, costing, cross-functional working and liaising with vendors and suppliers
- In this role, I was accountable for performance management and technical guidance to a team of 23 planners in Bangalore while based in UK
- I also had to manage a large volume of concurrent projects across UK and deliver Tesco stores within budget, seeing the project through from feasibility to handover
- Highlights: Delivered 45+ Superstores (New, Refresh & Extensions) with very tight timelines
- Collaborative work across wider teams involving SRD, Site Research, Marketing, Development team and Retail.
Senior Retail & Merchandise Planner
Tesco Bengaluru
09.2007 - 10.2010
- Responsible for planning and delivering UK Store layouts (20,000Sqft to 120,000Sfqt) whilst working closely with a team of retail planners
- Responsible for Merchandising (Space planning) 100+ Republic of Ireland (ROI) stores.
Education
Bachelor of Engineering -
SDMCET
Dharwad, Karnataka05-2007
Skills
- Project Management
- Operational Leadership
- Store Planning & Design
- Process Re-Engineering
- Change Management
- Vendor/ Supplier Relations
- Strategic Planning
Affiliations
- Football
- Fitness
- Reading
Certification
Project Management Professional - PMP®Number 3733929
Timeline
Senior Operations Manager
Fire Engineers Australia
08.2021 - 12.2022
City Operations Manager
Livspace
12.2019 - 07.2021
Project Manager- Retail Operations
Homelane.Com
08.2018 - 10.2019
Customer Success Manager
Pearson India
08.2017 - 05.2018
Store Planning Manager- Operations
Tesco Bengaluru
04.2012 - 09.2016
Store Planning Manager (International Assignment – Tesco UK)
11.2010 - 03.2012
Senior Retail & Merchandise Planner
Tesco Bengaluru
09.2007 - 10.2010
Bachelor of Engineering -
SDMCET
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