Deven Vaidya
Seasoned Professional
Pune,Maharashtra
Summary
Seeking challenging opportunity in an organization driven by growth, profitability, associate engagement and sustainability. Deep business and process knowledge of Insurance, Pensions and Financial products. Exercise independent judgment, Analyzing, Quality Audit, Team Handling and decision making. Client management, Workflow and time management. Analytical skills. A very good eye on quality parameters, Strong analytical, problem solving & organizational abilities. Organized team leader builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
Work History
Team Lead / Analyst
Eversana India Pvt Ltd
10.2023 - Current
- Processing New Enrollment, Re-Enrollment and Refill application for the USA government scheme under BPL people
- Conducting UAT/Test and Production validation for product and application testing with various departments
- Having a Hands-on experience with project management tools like JIRA and Confluence
- Experience applying quality improvement (Six Sigma, Kaizen) and statistical analysis methodologies as well as developing metrics to manage operations and drive growth
- Recognized for delivering cost-saving Process Improvements, Automation, meeting SLA's, and mitigating risk, Maintaining daily, weekly monthly and various Reports and Dashboards
- Handling daily and weekly meetings and calls with clients and various internal and external departments
- Providing Training to new hire batches
- Helping new hires to come out of learning curve by providing them Training and support
- Doing Quality audits for new hires.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Trained new team members by relaying information on company procedures and safety requirements.
- Directed and supervised team of 14 engaged in employee development.
Acting Lead / Process Specialist - Pension Retirement / Insurance
INFOSYS BPM LTD
03.2022 - 09.2023
- Processing Contributions and Funds – 401K Rollovers, IRA Rollovers, Transfers, Withdrawals and Distributions for Pension and IRA accounts
- Experience applying quality improvement (Six Sigma, Kaizen) and statistical analysis methodologies as well as developing metrics to manage operations and drive growth
- Processing Employee pension plan Applications
- Processing Onetime i.e
- Lump sum as well as Partial Withdrawals due to customer's hardships or Alternative plans by evaluating requests
- Recognized for delivering cost-saving process improvements, meeting SLA's, and mitigating risk
- Doing Quality Audits on timely basis and also maintains the team's quality as per industry standard
- Knowledge transfer and managing Query management system
- Providing Training to new hire batches
- Helping new hires to come out of learning curve by providing them Training and support
- Doing Quality audits for new hires.
Sr. Process Executive – Insurance
WNS Global Services
11.2017 - 03.2022
- Underwriting applications and offering terms, premiums
- Evaluating claim history, Flood Zone, Risk involved in occupation, Brokers commission, understanding risk at location
- Working on escalations and urgent transaction in new and existing business
- Helping Management in Client management, team management and workflow and SLA management, various report preparation
- Created some process improvement tool to simplify work and eliminate quality failure.
Senior Associate – Pension / Retirement Investment
Principal Global Services
08.2014 - 03.2016
- Working on Implementation to Cash Market Investments for Small and Mid-size market client seg
- Applying the funds in Insurance plan and 401 K plans for the various employer and employee accounts
- Processing Onetime i.e
- Lump sum as well as Partial Withdrawals due to customer's hardships or Alternative plans by evaluating requests
- Processing Direct Rollover / Internal Rollover Payments in new and existing business for 401K product
- Recognized for delivering cost-saving process improvements, meeting SLA's, and mitigating risk
- Doing Quality Audits on timely basis and also maintains the team's quality as per industry standard
- Knowledge transfer and managing Query management system.
Process Executive (Insurance)
EXL Services PVT LTD
08.2010 - 02.2012
- Worked on Insurance Policy services
- Processing Enrolment, Premium processing, contributions, cancelled policy
- Used to work on Escalation to ensure the policy holder gets the proper service
- Considering performance got opportunity to be Part of Transitions of new processes
- Handling all the receivable payments and also the payable refunds as per the standard procedure that defined with process metrics
Education
Bachelor of Arts - Public Administration
Dr B.A.M. University
Aurangabad 06.2005 - 06.2008
Skills
Team Management and People Development: Lead & motivate team, provide coaching and feedback Support learning initiatives, drive staff motivation, and retention Effectively implement rewards/recognition, appraisal & incentive programs Foster cross-functional teams and encourage team building
Organizational Skills
Time Management
Data Analysis
Process Improvement
Decision-Making
Analytical Skills
Problem-solving abilities
People Management
Team Management and People Development: Lead & motivate team, provide coaching and feedback Support learning initiatives, drive staff motivation, and retention Effectively implement rewards/recognition, appraisal & incentive programs Foster cross-functional teams and encourage team building
Timeline
Team Lead / Analyst
Eversana India Pvt Ltd
10.2023 - Current
Acting Lead / Process Specialist - Pension Retirement / Insurance
INFOSYS BPM LTD
03.2022 - 09.2023
Sr. Process Executive – Insurance
WNS Global Services
11.2017 - 03.2022
Senior Associate – Pension / Retirement Investment
Principal Global Services
08.2014 - 03.2016
Process Executive (Insurance)
EXL Services PVT LTD
08.2010 - 02.2012
Bachelor of Arts - Public Administration
Dr B.A.M. University
06.2005 - 06.2008
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