Devender Kaur

Joined In Home Assistance on October 27, 2023, initially as an Admin Coordinator, then progressed to Compliance Administrator, and subsequently promoted to Team Leader overseeing a team of 10 members in Manila, Philippines, and 3 members in India.

• Managed feedback, complaints, and incident reports by conducting thorough investigations and reporting findings to the relevant teams.

• Supported HR functions by processing payroll for 250 support workers twice a month.

• Coordinated medical exigencies occurring during or after shifts to ensure timely and appropriate responses.

• Served as Compliance Coordinator liaising with new providers and brokers regarding documentation, pricing, and related compliance matters.

• Successfully migrated new projects with service providers.

• Managed client onboarding processes.

• Handled client budgeting responsibilities.

• Collected and analyzed company performance feedback on a quarterly basis.

• Organized and managed annual events within the organization.

• Assisted clients with services including gardening, physiotherapy, and massage therapy.

• Prepared and reviewed audit reports for the company.

• Respond To All Customer Queries (Through Chat) With Immediate Resolution (Real Time) for Customer Satisfaction.
• Addresses 2 Conversations Simultaneously.
• Working in a fast paced metric driven environment with proficient multitasking and navigating in a windows environment.
• Learning’s & Achievements:
• Received many appreciations for handling furious customers.
• Never had a single compliance issue in chat monitoring.
• My chat conversations always create a benchmark to others.
• Handle Supervisor chats of the team members.
• Got promoted to the next level within one year

• Worked for the Pembroke Managing Agency for Marine (Cargo/Aviation/War & Terror) and Personal Accident Division.
• Recording each and every activity of above mentioned division into Underwriting Database for policies, activities includes - Submission, Quote, Decline, Bind, Endorse, Renewals etc.
• Worked on Open Market, Delegated Authority (Facilities) and Consortiums.
• Handled weekly calls with the client.
• Achievements:
• Selected as a part of two months onshore training program at Pembroke Syndicate UK.
• Selected as a "Train the Trainer" program during the training.
• First one to get signed off well before the training schedule.
• Worked as a SME for the process and had very good relation with onshore (UK) Client.
• Personal Accident is the first LOB which gets signed off by onshore out of 9 LOB's.
• Handled 100% Quality Check for all the work processed by the team.
• Worked as Trainer for Marine and Personal Accident and already trained 11 people in the process.
• Handled all the queries of whole team.
• Initiated 3 Lean ideas and out of which two are approved.
• Recognized for Quarter best performer within the process.
• Recognized with Pinnacle Award for consistent performer throughout 2012 from 3000 Employees.

• Worked as Senior Process Associate for US Insurance Market.
• Maintained the Indexing of the Documents in the Database.
• Within six months of joining selected as Quality Checker for the process.
• Selected as part of HR programme and handled the same for 4 Processes on the Floor.
• Handled weekly calls with the client.
• Moved to Aon under Special Client Services Team on 8th March 2008.
• Worked for US Insurance as Senior Process Associate.
• Create Cerdholders in the data base and maintained in the Spread Sheet.
• Alone handled the project of AIG Insurance.
• Printed various Auto ID Cards which is License of US Drivers.
• Selected as Trainer for the process.
• Handled the Quality Check for the team.
• Selected as Part of HR programme and handled 2 Process on the Floor.
• Always Churned the maximum nos. in the process
• Maintained the EE (Exceed Expectation) rating consistently for 2 years.
• Recognized with Award of Best Performer in the process.
• Cleared IIA Exams for US Insurance Market.