Devender Kumar
Operations management
Sonipat
Summary
- Performance-driven professional with nearly 14 years of experience, primarily across all facets of Supply Chain entailing Warehouse Operations, First Mile / Mid Mile / Last Mile Operations, Transport and Logistics Management. Known for optimizing warehouse processes, reducing costs, and enhancing overall efficiency
- Proven ability to design and implement strategic warehouse plans, ensure seamless inventory management, order fulfillment and distribution operations. Expertise in aligning the warehouse functions with organizational objectives.
- Displayed all round leadership excellence in managing a fleet of vehicles, overseeing recruitment, training and performance management of drivers and maximizing fleet efficiency.
- Proficient in developing and implementing robust inventory control systems to minimize stockouts, overstock situations, and inventory carrying costs. Skilled in demand forecasting and supply chain optimization.
- Excels in Logistics Management entailing Inbound, Outbound, Inventory Management, Safety Compliance & Administration.
- Showcased excellence in implementing processes/systems related to logistics (domestic & exports) while staying within time, cost & safety / compliance parameters through a robust Pan India network of Transporters/3PL Service Providers.
- Planned, executed and spearheaded various projects across warehousing & distribution; achieved project milestones while ensuring that projects complied with cost & scope specifications.
- Administered the budgetary control for warehouse cost center; successfully led various Cost Saving & Improvement Initiatives pertaining to packaging improvement, FIFO implementation, prepacking SOPs and accuracy project and so on.
- Recognized for developing and implementing efficient warehouse processes and procedures that result in cost savings and process enhancements.
- Highly skilled in leveraging Warehouse Management Systems (WMS) and other advanced technologies to enhance realtime visibility, tracking, and reporting of inventory and operations.
- Extensive expertise in comprehensive shipping policies and regulations related to freight forwarding, underpinned by a lengthy track record of collaborating with distributors and courier companies.
Seasoned Operations Manager and talented leader with Number years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives. Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
2
2
Languages
Work History
Operations Manager
Sampark Global Logistics Pvt. Ltd.
12.2023 - Current
- Demonstrated strategic skills towards driving end-to-end Warehouse Operations including effective receipt, storage & retrieval plan, reconciliation, categorization, kitting, resulting in:
- Safe & clean store environment in the warehouse in adherence to EHS standards
- Efficiency of warehouses through monitoring and physical stock verification on a periodic basis
- Selection of suitable vendors/transporters/3PL service providers and negotiation of contracts
- Review of service level (90%) for OTD of shipments on weekly basis with all the transporters
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Implemented new inventory management system to optimize stock levels and reduce waste.
- Optimized supply chain operations through strategic vendor partnerships and efficient logistics planning.
- Increased profit by streamlining operations.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reduced operational risks while organizing data to forecast performance trends.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Assistant Transportation Manager
Big Basket (Innovative Retail Concept Pvt. Ltd.)
11.2017 - 10.2023
- Oversaw diverse operational verticals encompassing MID mile, first mile and Last mile transport operations, managed a fleet of over 800 vehicles spanning multiple regions including B2B, BB Mandi, CC, NS, NF, and B2C (comprising 5K, BB Now & BB daily)
- Managed complete spectrum of logistical activities covering strategic planning, scheduling and efficient dispatching while orchestrating the daily logistical requirements of various sites and departments
- Conducted regular performance evaluations of team members, providing constructive feedback and coaching for continuous improvement.
- Managed special projects involving complex logistics or high-priority goods, ensuring successful delivery and exceeding client expectations.
- Collaborated with customer service representatives to address client concerns promptly, ensuring high satisfaction levels and maintaining long-term partnerships.
- Optimized delivery routes by assessing traffic patterns and alternate options, resulting in reduced fuel costs and improved timeliness.
- Reviewed contracts with third-party logistics providers to ensure compliance with company policies and industry standards.
- Streamlined reporting processes by automating data input and analysis using transportation management software, reducing manual labor and enhancing accuracy.
- Managed inventory control processes, ensuring accurate record-keeping and timely order fulfillment for clients'' needs.
- Organized driver training programs to ensure compliance with industry regulations and maintain a skilled workforce.
- Coordinated with warehouse staff for efficient loading and unloading of shipments, streamlining the overall transportation process.
Express Operations Manager
Delhivery Pvt. Ltd.
Gurgaon
05.2014 - 10.2016
- Optimized supply chain operations through strategic vendor partnerships and efficient logistics planning.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Implemented quality control systems that boosted overall product consistency and reliability.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Hub In-charge
Ekart Logistics Pvt. Ltd. (Flipkart)
Rohtak
05.2013 - 05.2014
- Managed staff scheduling efficiently to ensure adequate nurse coverage during shifts without compromising quality of care provided.
- Enhanced team collaboration by coordinating with physicians, therapists, and other healthcare professionals in developing individualized patient care plans.
- Conducted regular rounds to assess the condition of patients and provide immediate interventions as necessary.
- Evaluated employee performance periodically through constructive feedback sessions leading to continuous professional improvement among staff members.
- Mentored new nurses on best practices, clinical skills development, and hospital policies, enhancing overall team performance levels.
- Contributed to a positive working environment by promoting open communication, teamwork, and professional growth among nursing staff members.
- Streamlined documentation processes, reducing redundancies while maintaining accuracy in patient records and reports.
- Reviewed department performance and adjusted coverage to compensate for changing conditions.
- Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
- Managed staff scheduling and time off to adequately staff nursing floors and allow nurses earned time off.
- Developed strategy to target nursing and patient satisfaction issues, improve response, and patient care quality and suggest actionable improvements to promote hospital-wide quality and safety initiatives.
- Evaluated skills of nursing personnel and verified staff certifications for validity.
Operations In-charge
OM Logistics Ltd.
Noida
04.2008 - 05.2012
- Streamlined planning processes by implementing innovative organizational tools and strategies.
- Led successful joint operations, collaborating closely with partner agencies and foreign counterparts.
- Mentored junior personnel for professional growth, providing guidance on career progression opportunities within the organization.
- Maintained high standards of discipline within the unit, fostering a culture of professionalism and adherence to military values.
Skills
Warehouse Management Operations
Academics And Courses
- BBA in General Management, Swami Vivekanand Shubharti University Meerut, 2022
- Key Learning: Operation & SCM, Udemy, 1 Hour, Transport and Logistics, Udemy, 1 Hour, Cost Effectiveness, Udemy, 1 Hour
- Pursuing: Six Sigma and various courses, Online Platform
Personal Information
Date of Birth: 04/15/1988
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of Number staff members.
- Promoted to Assistant Manager after 2 years with the company.
- Resolved product issue through consumer testing.
Timeline
Operations Manager
Sampark Global Logistics Pvt. Ltd.
12.2023 - Current
Assistant Transportation Manager
Big Basket (Innovative Retail Concept Pvt. Ltd.)
11.2017 - 10.2023
Express Operations Manager
Delhivery Pvt. Ltd.
05.2014 - 10.2016
Hub In-charge
Ekart Logistics Pvt. Ltd. (Flipkart)
05.2013 - 05.2014
Operations In-charge
OM Logistics Ltd.
04.2008 - 05.2012