DEVENDER KUMAR
H NO-C-46 & 47 DDA FLATS, BLOCK-C, POCKET-3, BINDAPUR, NEW DELHI
Summary
Dynamic professional with extensive experience in team management and customer satisfaction at Future Generali India Insurance Co Ltd. Proven track record in KPI development and sales coaching, driving significant improvements in performance. Adept at relationship building and training development, leveraging strong problem-solving skills to enhance team effectiveness and achieve business goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
ASST MANAGER TEAM HANDLING ROLE
FUTURE GENERALI INDIA INSURANCE CO LTD
NEW DELHI
10.2024 - Current
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Recruited and hired qualified candidates to fill open positions.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Resolved agent issues, customer complaints, and issues promptly, maintaining a positive brand image.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Unit Sales Manager
ICICI LOMBARD GENERAL INSURANCE CO LTD
NEW DELHI
06.2018 - Current
- Maintained relationships with channel partners Identify Competitive, Quality agent & convert in IRDA licensing and found new ones by identifying needs and offering appropriate services.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Coached agents in successful selling methods and encouraged cross-selling to drive revenue.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Targeting for achieve all TOP and BOTTAM line business as well as targeting for the keep the Combined ration less than 98%.
- Identified, hired and trained highly-qualified Agents by teaching best practices, procedures, and sales strategies. Maintaining the LOST COST Agent and Manufacture Wise.Building the Good Relationship with Channel Partners.
- Established and cultivated solid business relationships with new or existing customers.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about Retention Guideline and procedures. Targeting for 70% on renewal of Preferred and most preferred cases.
Senior Agency Recruitment Development Manager
RELIANCE NIPPON LIFE INSURANCE COMPANY LTD
NEW DELHI
08.2013 - 04.2018
- Training advisors on IC-33, IC-38 and helping them pass their IRDA exam. Activation of newly coded advisors within 7 days of their passing the exam.
- Directed field training to enhance participants' skills.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Helping customers for their future investment plans and providing them best investment Solutions.Sometimes create the events in different places to generate the business.
- Conducted orientation sessions and organized on-the-job training for new hires. Innovative ideas to better sales for the company’s growth.
Sr Customer Advisor
CONCORDE MOTORS INDIA LTD( A TATA MOTORS SUBSIDIARY)
NEW DELHI
06.2012 - 08.2013
- Handle walking customer and provide best information about vehicle information and solving their all quires.
- Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes.
- Arrange test drive for customer and giving best experience to choose right cars.
- Maintain and monitor Sales and Service divisions customer relations department KPIs (including CSI) for business analysis.
- Generate appointments and quotes by means of proactive outbound prospecting and lead activity management in an effort to qualify and market to potential customers .
- Explain features and demonstrate operation of vehicle in showroom or on road. To provide competition cars knowledge to the customer. Listened to customers in actively to assess issues and provide accurate information.
- Assisted customers with product selection and troubleshooting, providing accurate information and guidance to foster satisfaction.
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
Sales Consultant Representative
Competent Automobiles Company Ltd.
New Delhi
11.2010 - 05.2012
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Delivering sold vehicles personally to ensure quality service and to generate referrals
- Generated new leads through networking and attending industry events.
- Answered customer questions about products and services, helped and provide better solution.
- Built customer loyalty and retention by delivering excellent experiences.
Customer Service Associate
Intel net Global Service Pvt Ltd
NEW DELHI
03.2009 - 09.2009
- Informed customers about special promotions and provided detailed information for various products.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Developed and actualized customer service initiatives to decrease wait times.
- Increased revenue by cross-selling and upselling products and services.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Kept detailed records of customer interactions to track and resolve issues quickly.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Bachelor of Arts -
MAHATMA GANDHI KASHI VIDYAPITH
VARANASIHIGHER SECONDARY - ARTS
CENTRAL BOARD OF SECONDARY EDUCATION
NEW DELHI10TH PASS
CENTRAL BOARD OF SECONDARY EDUCATION
NEW DELHISkills
- Done 6 months of basic computer application course, which includes: MS Office (MS Word, Excel, PowerPoint, etc)
- Internet, Turbo C
- Done with Hardware and Networking Diploma, A, N, MCSE (Microsoft Certified System Engineer), CCNA Certified Engineer
- Cisco Certified Network Associate, and Red Hat Linux
- Team management
- Customer satisfaction
- KPI development
- Sales coaching
- Recruitment strategies
- Market analysis
- Relationship building
- Training development
- Problem solving
- Teamwork
Accomplishments
- In ICICI LOMBARD:- Always Performer month on month basis in agent activation and retention got trophy and certification.
- In ICICI LOMBARD:- Awarded by ED Sanjeev Mantri for outstanding performance for Dec'21 - July'22.
- In ICICI LOMBARD:- Awarded by Head Human Resources Jerry Jose for outstanding performance for Dec'21 - July'22.
- In ICICI LOMBARD:- Awarded by Agency Head Sanjay Bakshi for outstanding performance Premium Achiever Category for March'22.
- In ICICI LOMBARD:- Awarded by Agency NSM- Vivek Srivastava in Motor Agency Licensing Zonal Conclave for the month of Nov'21-Dec'21.
- In Reliance company got the promotion Senior Agency Sales Manager in 2017. In Reliance life insurance I certified with excellence award and Rubaroo with Sam Gosh and Anil Ambani also got the certificate by Jay Anmol Ambani (Son of Anil Ambani).
▪ In Reliance Life Insurance Co Ltd I got the award of excellence north 1 region champion of champion trophy award and certificate by HOA (Rajiv Singh Bhadoria) and CAO (M.Sahoo).
▪ In Reliance Life Insurance Company Limited I certified with excellence award as well as qualified Bangkok trip and Rishikesh trip.
▪ In Reliance Life Company always qualified Regional Manager Forum contest.
▪ Appreciated by the seniors to achieving the targets on regular basis on different different parameters.
▪ Appreciated by the seniors to also achieving the no of agent licenses activation of code basis on month on month in (FY 2014-2015) and (FY 2015-2016). - I have also qualified Sales manager bounty in my region, only few of them in Delhi NCR who were qualified for 1lakh rupees.
▪ L1 & L2 Certificate of all brands of Tata Motors products.
▪ Sales Expert in TATA MOTORS and also having a Certificate of Passenger Cars.
▪ Also a SALES EXPERT in Maruti & Suzuki Co. Ltd.
Certification
- GNETPRO
- CCNA CERTIFIED
Languages
English & Hindi Read And Write
Additional Information
PERSONAL DETAILS:-
Date of birth: - 13th Feb. 1986.
Father’s name: - Sh.Munna Lal (Retired Staff Captain)
Nationality: - Indian
Marital status: - Married.
DATE:-
PLACE: - NEW DELHI.
(DEVENDER KUMAR)
Certifications
06-2010
Hobbies and Interests
Gymnasium And Music Lover
Personal Information
Title: SALES MANAGER
Gym Trainer, Music Lover and Making New Friends
- Custom designed nutrition plans and exercise regimes to help clients reduce their weight, Skilled in helping clients reach exercise goals and capable of delivering high-energy training using the latest techniques in strength training and cardio programs.
- I love music specially romantic and old songs.
Timeline
ASST MANAGER TEAM HANDLING ROLE
FUTURE GENERALI INDIA INSURANCE CO LTD
10.2024 - Current
Unit Sales Manager
ICICI LOMBARD GENERAL INSURANCE CO LTD
06.2018 - Current
Senior Agency Recruitment Development Manager
RELIANCE NIPPON LIFE INSURANCE COMPANY LTD
08.2013 - 04.2018
Sr Customer Advisor
CONCORDE MOTORS INDIA LTD( A TATA MOTORS SUBSIDIARY)
06.2012 - 08.2013
Sales Consultant Representative
Competent Automobiles Company Ltd.
11.2010 - 05.2012
Customer Service Associate
Intel net Global Service Pvt Ltd
03.2009 - 09.2009
Bachelor of Arts -
MAHATMA GANDHI KASHI VIDYAPITH
HIGHER SECONDARY - ARTS
CENTRAL BOARD OF SECONDARY EDUCATION
10TH PASS
CENTRAL BOARD OF SECONDARY EDUCATION
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