Devender Rawat
Ghaziabad
Summary
Experienced and passionate consultant with track record of success across wide range of industries. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organizations improving business performance. Experienced in all aspects of operations, strategy and implementation.
Overview
9
9
years of professional experience
Work History
IT-Operational Consultant
Concat Business Consulting Pvt. Ltd
11.2022 - Current
- Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines.
- Design, implement and maintain SAP systems.
- Monitor system performance and optimize it.
- Providing SAP system support and end-user training.
- Deploying SAP solutions and ensuring smooth system integration.
- Assessing existing IT infrastructure and recommending improvements.
- Troubleshooting and resolving issues to optimize performance.
- Performing cost calculations and coordinating budgets.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Documenting processes, monitoring progress, and preparing status reports.
- Provided ongoing support to clients post-implementation, ensuring long-term success of implemented solutions.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Managed SAP system upgrades, ensuring seamless transitions with minimal disruption to business operations.
Technical Support Engineer
Edunext Technologies Pvt. Ltd.
07.2021 - 10.2022
- Managing day to day MIS/report and sharing with respective teams
- Responded promptly and resolved customer inquiries and complaints
- Worked with administration: forwarded requests and unresolved issues to the designated resource by communicating and coordinating with internal departments.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Updated and maintained current customer support database.
- Documented faults and bugs for referral to development staff for use in updates.
Implementation Consultant
Candour Systems Pvt. Ltd.
01.2019 - 06.2021
- Evaluates and coordinates all required changes or implementation activities of a project, including documentation, integration, requirement gatherings and support activities.
- Act as Single Point of Contact (SPOC) for all product issues impacting client usage.
- Consolidate and analyze client feedback for product development and enhancements.
- Offered client training services via on-site and online interaction to streamline onboarding process for newly implemented systems.
- Performed root cause analysis of reported issues.
- Developed strong relationships with clients, fostering trust and long-term partnerships through professionalism and expertise.
- Communicated effectively with third-party personnel involved in implementation efforts, coordinating activities to maximize progress.
- Ensured seamless data migration, developing comprehensive data mapping plans to support accurate transfer between systems.
IT Executive/Team Leader - CRM Operations
Franciscan Solutions Pvt. Ltd.
03.2016 - 12.2018
- Managing day to day MIS/report and sharing with respective teams.
- Responded promptly and answered/resolved client's inquiries and complaints.
- Oversee day-to-day operation.
- Delegating tasks and set deadlines for your internal team
- Consolidate and analyze client feedback for product development and enhancements
- Website and Mobile App Manual Testing.
- Aligned IT solutions and deliverables with company strategic vision.
- Configured and implemented IT initiatives to produce measurable business value.
Associate-Desktop Engineer
Tech Mahindra Pvt. Ltd.
06.2015 - 02.2016
- Resolves issues present in a company's computer system
- Installs, maintains, and troubleshoots required client software and hardware, whether onsite or remotely
- Reduced helpdesk support tickets by proactively addressing common user issues through regular maintenance.
- Coordinated with vendors for timely procurement of necessary hardware components at competitive prices, maximizing budgetary resources while maintaining quality standards.
Education
10th -
St. Joseph's Academy, Ghaziabad, ICSE Board
12th -
St. Joseph's Academy, Ghaziabad, ISC Board
Bachelor of Technology -
R.D.ENGINEERING COLLEGE
Skills
- IT-Operations
- ITIL Framework
- ERP
- Troubleshooting
- Software & Hardware Integration
- Client Requirement Assessment
- Software Implementation
- CRM
- MS Office
- Project Management
- Business Development
- Data Migration
- SAP Configuration
- SAP Integration
- End-User Support
- Manual Testing
- Jira
- Agile methodology
- HTML
- Multitasking
- Task Prioritization
- Customer Relationship Management
Accomplishments
- Twice awarded the "Grooming Star Award" by Franciscan Solutions Pvt. Ltd.
- Won the Edunext "Behind the Screen Award" for working on the manual testing of online admission forms.
- Outstanding academic record throughout school and multiple sports and quiz prizes won.
- Participated in district-level cricket and volleyball.
- Worked as a helping hand for the "Ek Pahal Society" NGO.
Additional Information
- Father's Name: Mr. Digamber Singh Rawat
- Date of Birth: 17/02/1993
- Nationality: Indian
- Passport: Available
- Contact Number: +91-9069057943, 9953430482
Timeline
IT-Operational Consultant
Concat Business Consulting Pvt. Ltd
11.2022 - Current
Technical Support Engineer
Edunext Technologies Pvt. Ltd.
07.2021 - 10.2022
Implementation Consultant
Candour Systems Pvt. Ltd.
01.2019 - 06.2021
IT Executive/Team Leader - CRM Operations
Franciscan Solutions Pvt. Ltd.
03.2016 - 12.2018
Associate-Desktop Engineer
Tech Mahindra Pvt. Ltd.
06.2015 - 02.2016
10th -
St. Joseph's Academy, Ghaziabad, ICSE Board
12th -
St. Joseph's Academy, Ghaziabad, ISC Board
Bachelor of Technology -
R.D.ENGINEERING COLLEGE
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