Devender Sharma
Agile Project Manager
Hyderabad
Summary
Professional Project Management Specialist with experience working with teams to accomplish short- and long-term project goals. Over 15 years of experience with World Class Organizations like GE, ADP, Bank of America & Cognizant with strong experience in managing & leading projects along with driving seamless operations. Experience in Project Management, Operations Management & Delivery Management with a passion for Agile frameworks to deliver competitive solutions for the business
Overview
17
17
years of professional experience
16
16
years of post-secondary education
3
3
Languages
1
1
Certificate
Work History
Engineering Agile Project Manager
Cognizant India Pvt ltd.
6 2022 - Current
- Responsible for governance & delivery working with Agile Core Teams on the AI & Automation which are developing Chatbot application
- Collaborated with product owners to define clear user stories, acceptance criteria, and sprint goals for more efficient development cycles.
- Managed stakeholder expectations, ensuring alignment with project objectives and deliverables.
- Ensured timely delivery of software releases by closely monitoring project progress and proactively addressing any bottlenecks or obstacles.
- Reduced project risks with comprehensive risk assessment and mitigation strategies.
Scrum Master
Wipro Ltd
05.2020 - 06.2022
- Managed product backlog effectively, prioritizing high-value items for faster completion.
- Facilitated seamless integration of new team members into existing projects without compromising productivity levels.
- Improved team efficiency by implementing Agile and Scrum methodologies for project management.
- Resolved conflicts and facilitated open communication among team members, promoting a healthy work environment.
- Coached cross-functional teams on Agile principles, leading to an increase in successful project deliveries.
Project Lead
Cognizant India Pvt ltd.
09.2018 - 04.2020
- Delivered operational excellence through outstanding team leadership, staff development and targeted process improvements
- Quickly identified root cause issues to enable optimal solutions, reducing future problems and delays
- Demonstrated exceptional people management skills, providing bespoke feedback and coaching to develop high-performing individuals
- Trained and mentored high-performing team through regular performance reviews, individual feedback and professional coaching
- Analyzed strategic, core and support processes, recommending improvements to streamline or automate procedures.
Assistant Manager (Projects)
Bank of America
03.2017 - 07.2018
- Managed multiple projects simultaneously, ensuring timely completion and high-quality deliverables.
- Improved project efficiency by streamlining processes and implementing time-saving strategies.
- Evaluated project performance upon completion, identifying lessons learned and areas for future improvement.
- Led a team of professionals to achieve project milestones while maintaining budgetary constraints.
- Presented regular status reports to senior management, providing updates on progress, challenges faced, and upcoming milestones.
Lead Consultant (Implementation)
ADP India Pvt. Ltd
05.2011 - 11.2016
- Drove the payroll implementation of high quality projects like Texas Instruments/ ABN AMRO/Symantec/ BMW /AMEX GBT/Veritas
- Developing functional requirement specifications and ensuring technical integrity of the delivered solution
- Worked closely with the payroll managers, project managers & connectivity project managers during the implementation
- Managing a team of Configuration consultants & responsible for managing payroll implementation projects for Multinational organizations
- Design & document the clients solution including their business requirements & any program specification required according to project requirements
- Generate the test scripts to enable SAP clients to adequately test the solution, support clients through User Acceptance, Parallel Testing & Go-live phases
- Ensure all deliverables are created on time & accurately as per the project schedule such as value mapping
- Document, Blueprints, Specifications and Configuration documents.
Team Leader
ADP India Pvt. Ltd
05.2009 - 04.2011
- Handled a team of 20-25 associates supporting the APAC & EMEA region handling payroll queries The group is responsible for Ticket & Mail management for more than 400 Large MNC Client
- Have been providing support to ADP's clients in both the regions by constantly focusing on resolution of queries by the Service Level Agreements targeting an overall 95.00 % quality
- Daily operations include managing key deliverables during shifts supporting both the regions, coordinating with various teams for issue resolution & drive ownership on all tickets/calls received from various clients.
Process Associate/Developer
Genpact India Pt Ltd (Formerly GE)
04.2006 - 05.2009
- Perform collection over the phone on delinquent accounts on behalf of GE Money Bank from the US customers
- Collecting on past due accounts by providing arrangements & at the same time publishing various reports related to performance & Productivity
- Conducting team huddles to enhance customer satisfaction and ensure increase in collection of outstanding amounts.
Education
Bachelor of Commerce - Commerce & Accounting
Bhavans Vivekananda College
01.2003 - 04.2007
High School Diploma -
St.Mary's Centenary Junior College
04.2002 - 04.2004
Senior Secondary Education - General Studies
St.Mary's High School
01.1991 - 04.2002
Skills
Communication Skills
Leadership
Ability to Work Under Pressure
Ability to Multitask
Leadership and Teamwork
Critical thinking and problem solving
Software Development Lifecycle
Performance metrics analysis
Collaborative Problem-Solving
Agile Methodologies
Timeline
Certified Scrum Master
03-2022
Scrum Master
Wipro Ltd
05.2020 - 06.2022
Project Lead
Cognizant India Pvt ltd.
09.2018 - 04.2020
Assistant Manager (Projects)
Bank of America
03.2017 - 07.2018
Lead Consultant (Implementation)
ADP India Pvt. Ltd
05.2011 - 11.2016
Team Leader
ADP India Pvt. Ltd
05.2009 - 04.2011
Process Associate/Developer
Genpact India Pt Ltd (Formerly GE)
04.2006 - 05.2009
Bachelor of Commerce - Commerce & Accounting
Bhavans Vivekananda College
01.2003 - 04.2007
High School Diploma -
St.Mary's Centenary Junior College
04.2002 - 04.2004
Senior Secondary Education - General Studies
St.Mary's High School
01.1991 - 04.2002
Engineering Agile Project Manager
Cognizant India Pvt ltd.
6 2022 - Current
Accomplishments
- Have managed & lead the Focus Group, formed lo drive innovation & to improve the overall efficiency of the process by identifying the improvement areas
- Successfully led the pilot project of GV-Streamline Service, launched in March 2013 for Worley Parsons in the Middle East in which a group of consultants were implementing the payroll for Oman/Bahrain/Saudi Arabia
- Have been heading the Fun Commillee for the entire group of 200 associates to strengthen the team bonding & participation across the group by planning events & various activities
- Have developed & implemented new approach for Performance Management, which lead to improved efficiency, & effective management of resources. II also had a significant impact on associate development thereby improving the Associate Engagement Survey result
- Been a part of various focus groups aimed at improving the employee experience & engagement
Affiliations
- Certified Scrum Master - Scrum Alliance - March 2022
- JIRA User Essentials
- Certified Confluence User
- MS Projects
Quote
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Certification
Certified Scrum Master
Hobbies
Cricket, Music, Mountaineering, Running, Cycling, Motorcycling
Volunteering (CSR)
- Top contributing team in CSR Activities month on month
- Participated in company level project showcase event & have been part of top 3 project showcase
Career Experience
Career Summary (Positions)
- Project Manager-Cognizant India Pvt ltd.
- Scrum Master, Wipro Ltd
- Project Lead-Cognizant India Pvt ltd.
- Assistant Manager (Projects)- Bank of America
- Lead Consultant (Implementation)-ADP India Pvt. Ltd
- Team Leader- ADP India Pvt. Ltdgions, coordinating with various teams for issue resolution & drive ownership on all tickets/calls received from various clients.
- Process Associate/Developer-Genpact India Pt Ltd (Formerly GE),
Volunteering (CSR)
- Top contributing team in CSR Activities month on month
- Participated in company level project showcase event & have been part of top 3 project showcase
Career Experience
Career Summary (Positions)
- Project Manager-Cognizant India Pvt ltd.
- Scrum Master, Wipro Ltd
- Project Lead-Cognizant India Pvt ltd.
- Assistant Manager (Projects)- Bank of America
- Lead Consultant (Implementation)-ADP India Pvt. Ltd
- Team Leader- ADP India Pvt. Ltdgions, coordinating with various teams for issue resolution & drive ownership on all tickets/calls received from various clients.
- Process Associate/Developer-Genpact India Pt Ltd (Formerly GE),
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Garhwali
Advanced (C1)