Devender Singh
Center Manager
New Delhi
Summary
Dynamic and results-driven professional with a progressive trajectory at India MART, showcasing exceptional leadership in sales and operations. Currently serving as a Centre Manager, instrumental in spearheading client acquisition, nurturing robust relationships, and steering a dedicated sales force to exceed targets. Proven track record in driving revenue growth, optimizing P&L performance, and executing impactful sales strategies. Effective communicator with adept team management skills, fostering high-performance teams and consistently meeting and surpassing sales objectives. Highly trained and experienced with [8] years in the field. Excellent planning and problem-solving abilities.
Overview
9
9
years of professional experience
Work History
Center Manager
IndiaMART InterMESH Limited
New Delhi
10.2020 - Current
- Managed work and performance of more than [40] employees. Year on year increased Sales from 10% to 20%.
- Enhanced customer satisfaction by implementing efficient service delivery strategies and streamlining center operations.
- Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Implemented systems and procedures to increase sales.
- Streamlined communication between company and channel partners, ensuring alignment of goals and objectives.
- Awarded continuous 2 years as a Employee of the Year.
Team Leader, Sales Operations
IndiaMART InterMESH Limited
Noida
02.2017 - 10.2021
- Trained and coached sales team members of 10-12 team size on best practices for customer service and sales techniques.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
- Developed and implemented incentive programs to increase sales and customer loyalty.
- Communicated customer feedback and complaints to team members to promote proper resolution.
- Monitored daily sales performance and provided feedback to each team member.
- Awarded as a Monthly, Quarterly & Annual performer.
Sales Executive
IndiaMART InterMESH Limited
Gurgaon
10.2015 - 02.2017
- Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
- Developed key partnerships, resulting in increased lead generation and cross-selling opportunities.
- Mentored junior sales representatives, providing ongoing coaching to improve their performance.
- Developed strong rapport with customers and created positive impression of business.
- Collaborated with internal teams, such as product development and customer support, to ensure seamless client experience throughout the sales process.
Education
Bachelor of Arts -
Delhi University
New Delhi, India 04.2001 -
High School Diploma -
Navyug School
New Delhi, India 04.2001 -
Skills
Compliance Monitoring
undefinedPlaying Football
Played at national level.
Timeline
Center Manager
IndiaMART InterMESH Limited
10.2020 - Current
Team Leader, Sales Operations
IndiaMART InterMESH Limited
02.2017 - 10.2021
Sales Executive
IndiaMART InterMESH Limited
10.2015 - 02.2017
Bachelor of Arts -
Delhi University
04.2001 -
High School Diploma -
Navyug School
04.2001 -
Similar Profiles
NAMAN BALWALNAMAN BALWAL
Enterprise Business Manager (Big Brands) at IndiaMART InterMESH LimitedEnterprise Business Manager (Big Brands) at IndiaMART InterMESH Limited
Swarnima DixitSwarnima Dixit
Executive at IndiaMART InterMESH LimitedExecutive at IndiaMART InterMESH Limited
Sourabh OjhaSourabh Ojha
Lead Engineer at IndiaMART InterMESH LimitedLead Engineer at IndiaMART InterMESH Limited
Nidhi Nidhi null
Relationship Manager at IndiaMart Intermesh LimitedRelationship Manager at IndiaMart Intermesh Limited
Manvendra KumarManvendra Kumar
Manager- Finance & Costing at Genpact India Private LimitedManager- Finance & Costing at Genpact India Private Limited