Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Devender Singh

Fintech Operations |Data Analysis| Vendor Management| Project Management
New Delhi

Summary

Operations management professional with over 20 years of experience in the Financial Services Industry. Strong commitment to teamwork and proven track record of exceeding goals and deadlines. Exceptional focus and follow-through skills leading to increased efficiency and productivity. Proficient in Reporting and Analysis, client interfacing, and collaboration. Advanced knowledge of MS-Office.

Overview

19
19
years of professional experience

Work History

Sr. Manager Operations

DMI Finance Pvt. Ltd.
01.2018 - Current
  • Handling data for EMI due Customers and sharing Internal Stakeholders as well as our clients (Channel Partners).
  • Handling Presentation of all type of Mandates as per cycles centrally pan India for all stakeholders.
  • Managing the P_NACH/E_NACH data Centrally with all the vendors and Visualization of the progress and work gap area to focus as per target.
  • Vendors payout as per commercials.
  • Handling payment application process end to end with stakeholders with different payment gateways & manual process.
  • Handling Co-Lending (Disbursal Funds Management and System Updation).
  • Identification of gaps (Delay application/gateway failure/IT Issue) through MISs.
  • Bank account reconciliation with Account team & stakeholders.
  • Stakeholders portfolio reconciliation as & when needed at system level.
  • Identification of gaps at various level in lead disbursal.
  • Refund process.
  • Handling Escalation from Customer success team/stakeholder level.

Deputy Manager-2 Collections Central Operations

DCB Bank Ltd.
07.2013 - 01.2018
  • Co ordination with centralized operations for receipt books.
  • Allocation of receipt books to the agencies and Inhouse collection Unit.
  • Maintaining the receipt control register in standard format and updating the same regularly.
  • Ensure weekly audit of payment control register.
  • Publish pending receipts book recon MIS on weekly basis.
  • Submission of the receipt books quarterly to the Central Ops Unit Post Reconciliation.
  • Ensures that the aging does not hit > 60 and >90.
  • Handling payment application process for North Region.
  • Ensures timely payment updation.
  • Publish MIS on Pending Credit backlog on daily basis.
  • Handling all types of vendor and staff bills of Retail Assets (Collection and CV Sales Unit) pan india and process the same with in TAT.
  • Publish MIS on discrepant bills on weekly basis.
  • Maintain billing tracker for reference.

Operation Executive (Claim Processor)

IBM GPS
03.2012 - 07.2013
  • Handling of all types of medical claims.
  • Ensure timely processing of claims.

Operations Executive (Asset - Operations)

Royal Bank Of Scotland
03.2009 - 03.2012
  • Company Overview: Formerly known as ABN Amro Bank
  • Key responsibilities include MIS delivery, collection payment and recovery application support for north India Credit Card & PL.
  • Cash posting for Credit Card/ PL through Vision+ & Finacle of North Zone.
  • Ensure timely payment updation.
  • Tracking of invalid/wrong A\C and post the payment on correct A\C.
  • Misposting/invalid A\c updation.
  • Maintain master tracker for reference.
  • Ensures that correct settlement letters are being issued post approvals only.
  • Ensures that all pending letters towards settlement are received back within TAT.
  • Filling of settlement letters.
  • Maintenance of details regarding docs couriered.
  • Filling the acknowledgement copy of payout handed over to the agencies.
  • Formerly known as ABN Amro Bank

MIS Executive (Risk Process Control)

Royal Bank of Scotland
01.2006 - 03.2009
  • Company Overview: Formerly known as ABN Amro Bank
  • Preparation of Resolution MIS, As Agency wise Resolution, City wise Resolution, Cyclebased Resolution for RiskX.
  • Preparation of Resolution Comparison MIS on Pan India level.
  • Preparation of various MIS like PL/CC Receipts Reconciliation, PL & Cards Settlement Letters Etc. for better tracking and business support.
  • Formerly known as ABN Amro Bank

Education

Graduation -

Himachal Pradesh University

One Year Diploma - undefined

Computer application

Skills

Well Versed with MS Office(Excel,Word/Powerpoint)

Personal Information

  • ReferenceOn Request
  • Hobbies: Visiting websites, Meeting & interacting with new people
  • Father's Name: Amar Singh
  • Date of Birth: 09/04/82
  • Gender: Male
  • Marital Status: Married

Timeline

Sr. Manager Operations

DMI Finance Pvt. Ltd.
01.2018 - Current

Deputy Manager-2 Collections Central Operations

DCB Bank Ltd.
07.2013 - 01.2018

Operation Executive (Claim Processor)

IBM GPS
03.2012 - 07.2013

Operations Executive (Asset - Operations)

Royal Bank Of Scotland
03.2009 - 03.2012

MIS Executive (Risk Process Control)

Royal Bank of Scotland
01.2006 - 03.2009

One Year Diploma - undefined

Computer application

Graduation -

Himachal Pradesh University

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Devender SinghFintech Operations |Data Analysis| Vendor Management| Project Management