PLAYING
Devender Singh
COLLECTION MANAGER
Panchkula
Summary
Dynamic Collections Manager with a proven track record at IDFC Bank, enhancing recoveries through strategic negotiation and strong customer relationships. Skilled in analytical reasoning and process improvement, I excel in resolving complex collection issues while maintaining professionalism and empathy, driving significant revenue growth and operational efficiency.
Experienced collections professional with strong track record in managing accounts and improving recovery rates. Skilled in team collaboration, negotiation, and conflict resolution, with focus on achieving measurable results. Adaptable to changing environments, reliable, and driven to meet organizational goals.
Overview
9
9
years of professional experience
3
3
Languages
Work History
Collections Manager
IDFC BANK ( CONSUMER DURBLE LOAN ,PERSONAL LOAN )
12.2024 - Current
- Accessed credit records to evaluate customer credit histories.
- Increased recoveries by negotiating favorable repayment terms for clients and customers.
- Established strong relationships with customers, fostering open communication channels for effective debt resolution.
- Researched accounts and completed due diligence to resolve collection problems.
- Followed prescribed scripts and maintained friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
Collection Team Leader
SAGAR COLLECTION ( MULTIPLE LOANS)
06.2019 - 08.2024
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Contacted clients with past-due payments and actively monitored payments due from clients.
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Worked with legal resources and recovery teams to manage default issues.
- Supervised staff of collectors, monitoring phone calls and letters.
Collection Officer
TVS Credit Services Limited
10.2016 - 06.2019
- Reduced outstanding receivables by proactively monitoring aged accounts and prioritizing collection efforts accordingly.
- Utilized strong communication skills to handle difficult conversations with customers, maintaining professionalism and empathy.
- Documented all daily collections and delinquent account activities by uploading information to company's database.
- Negotiated payment arrangements with clients, resulting in increased revenue for the company.
Education
Bachelor of Computer Applications - DIPLOMA IN COMPUTER APPLICATION
RIIT
BARWALA 04.2001 -
Bachelor of Arts - Art Education
GOVT COLLEGE BARWALA (PKL) HR
Barwala, India 04.2001 -
Skills
Payment acceptance
Interests
WORK CHALLENGE
Timeline
Collections Manager
IDFC BANK ( CONSUMER DURBLE LOAN ,PERSONAL LOAN )
12.2024 - Current
Collection Team Leader
SAGAR COLLECTION ( MULTIPLE LOANS)
06.2019 - 08.2024
Collection Officer
TVS Credit Services Limited
10.2016 - 06.2019
Bachelor of Computer Applications - DIPLOMA IN COMPUTER APPLICATION
RIIT
04.2001 -
Bachelor of Arts - Art Education
GOVT COLLEGE BARWALA (PKL) HR
04.2001 -
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