DEVENDER SINGH CHAUHAN
Hyderabad
Summary
Results-oriented Front Office Manager with extensive experience in enhancing guest experiences and improving operational efficiency. Skilled in property management systems and staff training, driving service delivery and customer satisfaction. Strong leadership and planning abilities foster streamlined operations and cost control, promoting overall productivity and success in hospitality environments.
Overview
5
5
Languages
10
10
years of professional experience
Work History
Front Office Manager
Taj Krishna
Hyderabad
07.2024 - Current
- Oversaw daily front office operations and guest relations at luxury hotel.
- Coordinated reservations and room assignments, optimizing guest satisfaction and operational efficiency.
- Facilitated a positive first impression by warmly greeting guests upon arrival. and handled inquiries via phone calls and emails efficiently.
- Developed training programs for new staff, ensuring thorough understanding of company policies and procedures.
- Collaborated with departments to streamline communication, enhancing service delivery and guest interactions.
- Managed inventory for office supplies and guest amenities, ensuring availability.
Assistant Front Office Manager
Taj Falaknuma Palace
11.2022 - 07.2024
- Assisted front office manager in creating and enforcing operational policies for consistent service.
- Facilitated front office operations and guest services to improve service delivery.
- Demonstrated leadership by modeling exemplary behavior for team members.
- Coordinated with housekeeping department to guarantee on-time room availability for guests.
- Engaged in recruitment activities, including interviewing potential candidates.
Duty Manager
Taj Falaknuma Palace
06.2022 - 11.2022
- Conducted training sessions on hospitality standards and protocols, ensuring team adherence to quality benchmarks.
- Implemented operational procedures to ensure consistent service delivery.
- Facilitated interdepartmental communication, streamlining processes for improved service delivery.
- Developed staff work schedules and assigned duties to align with operational needs, enhancing team readiness.
Duty Manager
Taj Swarna
Amritsar
09.2016 - 06.2018
- Supervised daily operations to deliver exceptional guest experiences at luxury hotel.
- Supervised daily hotel operations to ensure smooth guest experiences.
- Managed staff assignments and schedules to optimize workflow and elevate service quality.
- Coordinated front desk activities and managed staff schedules effectively.
- Trained new employees on service standards and operational procedures.
Education
Post-Graduation + MBA - Hospitality Management
Jaipur National University
CorrespondantBachelors of Art - Tourism Management
Indira Gandhi National University
KolkataDiploma - Aviation, Hospitality, Travel and Tourism
Frankfinn
KolkataDiploma - Hospitality
American School of Lodging
ChennaiSkills
- Front office operations
- Operational efficiency
- Revenue optimization
- Property management
- Staff training
- Performance evaluation
- Guest experience enhancement
- Customer relations
- Effective communication
- Leadership
- Problem solving
- Multitasking
- Attention to detail
Disclaimer
I hereby declare that all the above furnished details are true to the best of my knowledge.
Brief Synopsis
Armed with PGMBA with specialization in hospitality with an overall experience of 14 years in Front Office Operations, Guest Relations, Sales, and Room Revenue. Presently I am working with Taj Krishna, Hyderabad, as Front Office Manager with fair understanding of Front Desk operations, Guest Relations, Room Sales, and Room Revenue. Coordinating with Reservations, Food & Beverage, and Housekeeping Implementing Procedures, maintaining high service standards for guest satisfaction. Being proactive, quick decision-maker and a professional, I possess excellent organizational and people management skills.
Key Deliverables
- Front Desk Operations
- Guest Experience- Making sure guest are provided great experience on arrival, during the stay and on departure.
- Room Revenue- Contribute by charging early check in, late departure and Upselling.
- People Management- On regular intervals chats with associates on the performance.
- Making sure that all the procedure and standards of the hotel are adhered properly.
Languages
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Bengali
Beginner (A1)
A1
Punjabi
Beginner
A1
Tamil
Beginner
A1
Affiliations
- Travelling
- Cycling
- Sports
Timeline
Front Office Manager
Taj Krishna
07.2024 - Current
Assistant Front Office Manager
Taj Falaknuma Palace
11.2022 - 07.2024
Duty Manager
Taj Falaknuma Palace
06.2022 - 11.2022
Duty Manager
Taj Swarna
09.2016 - 06.2018
Post-Graduation + MBA - Hospitality Management
Jaipur National University
Bachelors of Art - Tourism Management
Indira Gandhi National University
Diploma - Aviation, Hospitality, Travel and Tourism
Frankfinn
Diploma - Hospitality
American School of Lodging