DEVENDIRAN KRISHNAPPA
Bengaluru,KA
Summary
Innovative Digital Experience and Workspace Architect with 15+ years of expertise in enterprise end-user computing and virtual desktop solutions. Proficient in Citrix CVAD, Citrix NetScaler, Azure AVD, Windows 365, and digital experience monitoring. Recognized for designing scalable Citrix platforms and automating infrastructure with Terraform and Ansible, aligning technology initiatives with business objectives. Dedicated to enhancing reliability, security, and productivity in dynamic environments.
Overview
16
16
years of professional experience
1
1
Certificate
Work History
LEAD INFRASTRUCTURE ENGINEER
LOWE’S INDIA
10.2019 - Current
- Achieved scalable multi-site deployment architectures for Citrix CVAD platforms.
- Optimized performance and resiliency through Citrix PVS and MCS provisioning designs.
- Enabled consistent deployments by automating Citrix infrastructure with Terraform and Ansible.
- Streamlined application lifecycle management using Citrix ELM for application layering.
- Engineered secure NetScaler ADC architectures, integrating Zero Trust with Azure AD.
- Ensured compliance and user satisfaction by managing endpoints with Intune and JAMF.
SENIOR SYSTEMS ENGINEER – CITRIX ADMINISTRATOR
LOWE’S INDIA SERVICES PVT LTD
07.2016 - 10.2019
- Designed & deployed Citrix Virtual Apps & Desktops, App Layering, Netscaler ADC.
- Designed and supported enterprise Citrix VDI environments for 1,000+ users, improving performance, availability, and user experience.
- Provided advanced troubleshooting for desktop and VDI issues and implemented RCA frameworks to reduce recurring incidents.
ASSOCIATE INFRASTRUCTURE ENGINEER
MPHASIS
01.2011 - 06.2016
- Enhanced user experience by managing global Citrix deployments and performance tuning.
- Achieved improved SLA compliance through proactive monitoring and trend analysis.
- Developed Active Directory structures for effective user and group management.
- Streamlined access control with Group Policy administration in Active Directory.
- Integrated authentication and policy enforcement between Citrix and Active Directory environments.
DESKTOP SUPPORT TECHNICIAN
INFINITE COMPUTER SOLUTIONS
10.2010 - 01.2011
- Achieved 20% improvement in first-call resolution for technical support issues.
- Resolved hardware and software problems on first contact, minimizing user downtime.
- Coordinated multi-tier issue resolutions with infrastructure and application teams.
- Ensured high availability by supporting remote server installations and configurations.
- Optimized Microsoft Office Suite for enhanced reporting and data analysis.
TECHNICAL SUPPORT EXECUTIVE
SUTHERLAND GLOBAL SERVICES
10.2009 - 09.2010
- Achieved high customer satisfaction ratings through advanced Windows troubleshooting.
- Ensured compliance with security policies during user account management.
- Restored optimal system performance through effective malware remediation and virus removal.
- Improved SLA adherence by 15% through diligent incident tracking and reporting.
- Minimized service disruptions during server rollouts through effective client lifecycle management.
Education
Bachelor of Engineering - Computer Science
Anna University
04.2006
High School Diploma -
St. Joseph's Matriculation Higher Secondary School
Hosur, India04-2002
Skills
- Citrix CVAD design
- Citrix NetScaler ADC expertise
- Azure AVD expertise
- Terraform automation
- PowerShell scripting
- Proficient in DEX analytics with Splunk and Citrix
- Microsoft Intune management
- Effective management of macOS devices using JAMF
- User access control in Active Directory
- Collaboration with stakeholders
Certification
- Microsoft Certified: Azure Administrator
- Microsoft Certified: Azure Solutions Architect Expert
Languages
English
Tamil
Timeline
LEAD INFRASTRUCTURE ENGINEER
LOWE’S INDIA
10.2019 - Current
SENIOR SYSTEMS ENGINEER – CITRIX ADMINISTRATOR
LOWE’S INDIA SERVICES PVT LTD
07.2016 - 10.2019
ASSOCIATE INFRASTRUCTURE ENGINEER
MPHASIS
01.2011 - 06.2016
DESKTOP SUPPORT TECHNICIAN
INFINITE COMPUTER SOLUTIONS
10.2010 - 01.2011
TECHNICAL SUPPORT EXECUTIVE
SUTHERLAND GLOBAL SERVICES
10.2009 - 09.2010
Bachelor of Engineering - Computer Science
Anna University
High School Diploma -
St. Joseph's Matriculation Higher Secondary School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is not reaching the top once, but building something that doesn’t fall apart.
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