Devendra Bhardwaj
Gurugram
Summary
Dynamic and results-oriented professional aspiring for senior-level roles in Retail Operations and Business Development within esteemed organizations, particularly those in the Retail Industry. Adept at leveraging extensive industry knowledge to drive operational efficiency and foster business growth. Committed to implementing strategic initiatives that enhance customer experiences and maximize profitability. Eager to contribute leadership skills and a proven track record to drive success in a challenging senior management position.
Overview
19
19
years of professional experience
Work History
Operations Manager
Gir Gau Jatan Sansthan
09.2019 - Current
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed and implemented strategies to maximize customer satisfaction.
- Developed and maintained relationships with external vendors and suppliers.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
Administration Manager
Future Lifestyle Fashion Ltd.
12.2014 - 07.2019
- Oversaw day-to-day operations for the store, ensuring seamless functionality
- Managed Purchase Orders, Billing processes, and coordinated with vendors for procurement
- Led the shrinkage process, implementing strategies to minimize losses
- Served as the primary point of contact for monthly/quarterly audits, ensuring compliance and accuracy
- Collaborated with HR and Marketing managers to arrange indoor and outdoor events
- Implemented Standard Operating Procedures (SOP) within the store to enhance operational efficiency.
Territory Sales Officer (North India)
CavinKare Pvt. Ltd.
04.2012 - 11.2014
- Managed Departmental Stores, overseeing 34 stores including Shoppers Stop, Lifestyle, Pantaloons, and Central, across North India
- Achieved primary and secondary sales through effective sales force management
- Handled COTY products of Cavinkare Pvt Ltd., including Adidas and Jovan
- Prepared and submitted various reports such as JC Report, Target Vs
- Achievement, Competition report, Stock Closing, RTV, damage report, RTV report, attendance, etc
- Conducted recruitment of Beauty Advisors to represent the counter
- Maintained the staff roster on a monthly basis, ensuring optimal staffing levels on the floor
- Conducted cycle counting of stocks and managed stock balance
- Oversaw stock cover holding, requisition, replenishment, and coordinated with the logistic team for timely billing and deliveries
- Ensured the proper execution of schemes, promotions, and supportive offers in line with organizational strategies and channel requirements.
Department Manager
Pantaloon Retail India Ltd.
02.2011 - 03.2012
- Oversaw merchandise performance and returns per sales staff in the 'Central' concept store
- Managed 07 categories of Non-Apps spread across 14 thousand sq ft on the respective floor
- Led a team of 84 staff members, ensuring effective floor operations
- Monitored manpower location for the highest conversion and highest Average Bill Value
- Tracked individual brand sales achievements at the subcategory level and ensured stock efficiency on a weekly basis
- Maintained the staff roster on a monthly basis, ensuring optimal staffing levels on the floor
- Conducted cycle counting of stocks and managed stock balance
- Oversaw stock cover holding, requisition, replenishments, and staff training
- Ensured the proper execution of all schemes and promotions within the mall
- Managed visual merchandise on the floor and achieved respective sales targets.
Trainee Department Manager
Odyssey India Ltd.
03.2010 - 01.2011
- Managed seasonal order placing and requisitions for the 'Style I' concept store at Delhi Airport
- Built and developed a team of fellow staff members
- Provided season-wise feedback to the concept office on merchandise performance
- Conducted a competitor study, analyzing feedback on strengths and weaknesses
- Coordinated with the warehouse for day-to-day activities
- Maintained an excellent standard of tidiness on the floor.
Area Supervisor
SHAMK Int Pvt. Ltd.
07.2005 - 02.2010
- Achieved daily sales targets for the Gurgaon & Faridabad area
- Managed merchandise exchange and solved customer queries
- Directed sales floor activities, addressed customer concerns, and assisted customers
- Ensured proper visual appeal of displayed products
- Maintained counters to reflect an attractive shopping area
- Coordinated the requirement and availability of stock from the warehouse to assigned counters
- Assisted RSM in tracking performance of competitors in the market
- Assisted RSM in identifying and analyzing trends, promotions, and discounts
- Ensured customer satisfaction at all levels
- Prepared and maintained daily, weekly, and monthly reports and corresponded with RO & HO when needed
- Recruited, trained, and managed a team of 25 to 30 Brand Ambassadors (BAs).
Education
BA - undefined
Maharshi Dayanand University
Rohtak01.2005
Skills
- Excellent interpersonal, communication, team-building, and customer relationship management skills
- Proficient in recruitment, training, and development in a multicultural environment
- Organized
- Efficient
- Leadership
- Problem-solving
- Communication
- Multitasking
- Attention to detail
- Positive attitude
- Dedicated
- Decision making
- Adaptable
- Flexible
Languages
English
Hindi
Gujarati
References
- Namrata Makhija (Head of Planning and Merchandising), Victoria's Secrets
- Amit Sharda (Lead HRBP), Cavin Kare Pvt. Ltd.
- Pradeep Bagrawat (National Sales & Operations Manager), Prestige Pursuits Pvt. Ltd.
Hobbies and Interests
- Exploring distant lands
- Getting lost in a good book
- Capturing moments
- Feeling the music
- Every kind of sport
Training
- Time management, SHAMK Int Pvt. Ltd., 2008
- Performance management, SHAMK Int Pvt. Ltd., 2008
- Probing, SHAMK Int Pvt. Ltd., 2008
- Train the Trainer, SHAMK Int Pvt. Ltd., 2008
Personal Information
- Date of Birth: 12/30/84
- Nationality: Indian
Timeline
Operations Manager
Gir Gau Jatan Sansthan
09.2019 - Current
Administration Manager
Future Lifestyle Fashion Ltd.
12.2014 - 07.2019
Territory Sales Officer (North India)
CavinKare Pvt. Ltd.
04.2012 - 11.2014
Department Manager
Pantaloon Retail India Ltd.
02.2011 - 03.2012
Trainee Department Manager
Odyssey India Ltd.
03.2010 - 01.2011
Area Supervisor
SHAMK Int Pvt. Ltd.
07.2005 - 02.2010
BA - undefined
Maharshi Dayanand University
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