Devendra Goud

• Responsibilities
• Handling total Valuation span of 110 members team which includes 5 Team Leaders
• Taking care of 05 different clients of US Mortgage across Mumbai & Bangalore
• Client interaction with respect to each process and product
• Handling all Client and Internal audits (RCSA)
• Focusing on decision making, time management
• Putting constant efforts to improve current process
• Direct interaction with the client for all the team escalation
• Developing training plans to improve the overall production and quality of the work
• Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
• Directed initiatives to improve work environment, company culture or overall business strategy.
• Increased profit by streamlining operations
• Introduced new methods, practices and systems to reduce turnaround time

• Roles and Responsibilities
• Handling total span of 70 members team which includes 03 Team Leader
• Taking care of 05 different clients of US Mortgage across Mumbai, Bangalore and Pune Location
• Client interaction with respect to each process and product
• Preparing Monthly & Quarterly Review Deck for client
• Handle the training batch and monitor their performances during training period and on the floor
• Handling all Client and Internal audits (RCSA)
• Handling team queries and assisting them in quality audit
• Roll out production plan according to the volume of work received
• Preparing various reports on production and quality
• Direct interaction with the client for all the team escalation
• Discussing the process updates with clients and arranging training sessions for team members regarding those updates
• Developing training plans to improve the overall production and quality of the work
• Delegate additional responsibilities to the team members after assessing their potential and help them grow up in the organization
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

Roles and Responsibilities

• Handled a 125 members team which includes 05 Team Leaders
• Handled 02 process ( Appraisal Review, PFQC )
• Client interaction with respect to each process and product
• Preparing Monthly & Quarterly Review Deck for client
• Handle the training batch and monitor their performances during training period and on the floor
• Handling all Client and Internal audits (RCSA)
• Have successfully completed 2 Green Belt Projects with cost saving of $15000 to the organization
• Direct interaction with the client for all the team escalation
• Identified and corrected deficient performance and behaviors to achieve maximum productivity.
• Met with clients to maintain communication to enhance teams' execution on new products.
• Facilitated meetings to communicate team performance goals and results
• Maintained open communication by presenting regular updates on project status to customers
• Tracked project and team member performance closely to quickly intervene in mistakes or delays

• Roles and Responsibilities
• Handled a 120 members team in Post Funding Quality Review
• Allocating daily workload, monitoring team performance and progress
• Providing floor support to team members to ensure assigned work is completed within set timeline
• Conducting training for new team members
• Ensuring all company approved policies and procedures are followed
• Putting constant efforts to improve current process
• Ensuring stress free and friendly work environment
• Ability to work well with all levels of the organization
• Good coaching and mentoring skills
• Prioritizing important tasks and ensuring they are completed first
• Excellent verbal and written communication skills
• Improving product quality and customer communications
• Focusing on decision making, time management
• Completed successful Six sigma Green Belt Project with 2 FTE saving and increased capacity of the team by 16

• Handled a 70 members team in QA Funding Review & Purchase Clear Condition
• Allocating daily workload, monitoring team performance and progress
• Providing floor support to team members to ensure assigned work is completed within set timeline
• Conducting training for new team members
• Enhanced productivity levels by anticipating needs and delivering outstanding support
• Maintained up-to-date knowledge of product and service changes

• Handled Processing Team
• Working on escalation calls for the team with the insurance company and getting the required borrower documents on urgent basis
• Ensure all the 3rd party documents ( HOI , Flood Insurance, Payoff , Credit Report ) are active till the time loan reaches out to Closing stage
• Assign the daily assignment of loan to the team and ensure the SLA for the team is met on a daily basis
• Maintained excellent attendance record, consistently arriving to work on time
• Improved operations through consistent hard work and dedication
• Identified issues, analyzed information and provided solutions to problems

• Reviewing closing documents of the borrower according to the client checklist
• Analyzed unstructured information to derive key insights
• Performed quality assurance to meet appropriate standards and facilitate improvement of processes

• Worked in Balboa Insurance Group and job profile was to call insurance company / agency asking for insurance premium and accordingly make the payment on behalf of the borrower
• Assign the daily assignment of loan to the team and ensure the SLA for the team is met on a daily basis
• Providing floor support to team members to ensure assigned work is completed within set timeline
• Conducting training for new team members
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Responded to customer requests for products, services and company information
• Responded proactively and positively to rapid change