Summary
Overview
Work History
Education
Skills
Certification
Interests
Accomplishments
Section name
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Devendra Hruday Ingle

Devendra Hruday Ingle

Senior Manager-Security
Palghar

Summary

Passionate Security Professional with working knowledge of 21 years in Security Vertical.

Versatile Senior Manager specializing in [Area] and skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company.

Overview

22
22
years of professional experience
4
4
Certifications
3
3
Languages

Work History

Senior Manager Security

Oberoi Sky City Mall
09.2024 - Current
  • Working as a Senior Manager of Security, I have one direct report at the designation of Manager, on a team of four executive officers, an outsourced team of six supervisors, and a total of 161 security guards and lady guards.
  • Core team member of the pre-opening stage of the mall.
  • Plan security for special, high-risk events.
  • Review financial reports to ensure the efficiency and quality of security operations.
  • Develop budgets for security operations.
  • Coordinate security operations or activities with public law enforcement, fire, and other agencies.
  • Assist in emergency management and contingency planning.
  • Respond to medical emergencies, bomb threats, fire alarms, or intrusion alarms, following emergency response procedures.
  • Recommend security procedures for security call centers, operations centers, domains, asset classification systems, system acquisition, system development, system maintenance, access control, program models, or reporting tools.
  • Prepare reports or make presentations on internal investigations, losses, or violations of regulations, policies, and procedures.
  • Identify, investigate, or resolve security breaches.
  • Monitor security policies, programs, or procedures to ensure compliance with internal security policies, licensing requirements, or applicable government security requirements, policies, and directives.
  • Analyze and evaluate security operations to identify risks, or opportunities for improvement.
  • Create or implement security standards, policies, and procedures.
  • Conduct, support, or assist in governmental reviews, internal corporate evaluations, or assessments of the overall effectiveness of the facilities' security processes.
  • Conduct physical examinations of property to ensure compliance with security policies and regulations.
  • Communicate security status, updates, and actual or potential problems, using established protocols.
  • Collect and analyze security data to determine security needs, security program goals, or program accomplishments.
  • Supervise subordinate security professionals, performing activities such as hiring, training, assigning work, evaluating performance, or disciplining.
  • Plan, direct, or coordinate security activities to safeguard company assets, employees, guests, or others on company property.

Manager-Security & Surveillance

Prama Hikvision India Pvt Ltd
10.2020 - 09.2024
  • Working as Manager of Security and Surveillance and taking responsibility for two factories and six warehouses.
  • Identify, develop, implement, and maintain security protocols for the organization.
  • Direct efforts to mitigate threats to personnel and infrastructure, reduce risks, and optimize access to critical information.
  • Develop improved training methods with a focus on public safety and officer awareness.
  • Planning designs for installations of surveillance cameras to monitor loss, fraud, theft and abuse by employees or visitors
  • Monitor the video surveillance feed and system alerts for suspicious activity.
  • Serve as a liaison with public officials, company negotiators, and other departments to maintain a big-picture understanding of security needs covering all corporate assets.
  • Optimize security programs, administrative functions, business management, and inventory control by enhancing planning and allocation of resources.
  • Liaise with the corporate headquarters on compliance with manpower, travel, replacements, and operational requirements.
  • Optimize planning and allocation of resources by organizing security and administrative programs, business management operations, and inventory control.
  • Improve security awareness by holding workshops for company employees.
  • Assist the HSE department in conducting internal audits and readiness of the department for the yearly audit of ISO 14001 and 45001 by an external agency

Manager Security and Loss Prevention

Metro Cash & Carry India Pvt. Ltd
06.2019 - 07.2020
  • Worked as Manager of Security and Loss Prevention and had six direct reports at the designation of Department Manager - Security.
  • Proper Planning & Execution of Allocated Security Budget for the Region.
  • Regular review and cost-saving initiatives.
  • Deploy security manpower as per the risk survey, and ensure the security cost is within the budget.
  • Hiring a suitable candidate to fill the vacancy for a smooth transition.
  • Optimum deployment of smart and trained manpower for process implementation and controls.
  • Strengthening infrastructure with the installation of SLP automation systems.
  • Control shrinkage of the assigned region within the set benchmark.
  • Conducting regular inventory, cash, and process audits to identify the lapses or losses, and accordingly implement process or preventive measures to control them.
  • Analyze the incident, and recover the losses as applicable.
  • Carry out investigations pertaining to fraudulent theft activities, high shrink losses, and share the root cause and preventive measures with the store management, and review during visits.
  • To align internal and external customers, and drive security measures within the region without major business disruption.
  • Ensure 100% compliance with safety protocols in general, and fire safety, rack safety, and MHE in particular, for internal and external customers.
  • Positive engagement of the team with monthly review and training to enhance their performance.
  • Liaise with government bodies to ensure smooth operation in the region.
  • Key Area Responsibilities.

Chief Manager-Rest of Maharashtra

Reliance Retail Limited
12.2017 - 06.2019
  • Joined RRL on December 15, 2017, and was based out of Pune.
  • Looking after 159 stores in 40 cities in the Rest of Maharashtra (ROM), excluding Mumbai, which includes Fresh, Smart, Digital, Trends, Payless, Foot Print, I-Store, Trends Small Town, and Jewels format, with the assistance of 2 Area Loss Managers, 22 Area Loss Prevention Officers, and 350 3PL Loss Prevention Associates.
  • Ensure all formats are under permissible shrink value.
  • Investigate and share the High Shrink Review with the senior management.
  • Recommend preventive measures for the Store Operations and SLP team to avoid inventory loss in the future.
  • Conduct weekly and monthly meetings with the Zonal and Cluster Managers of various formats, and highlight the weekly and monthly observations and recommendations for strengthening the processes and reducing losses at different formats.
  • Monitoring high CNs and item voids done at stores by cashiers.
  • Ensure close monitoring of all SILOCS in SAP, and seek reasons to identify any malpractices carried out by the Store Operations.
  • Investigations of inventory fraud and malpractices should be shared with the senior management. Management for required action against the defaulter.
  • Tracking and ensuring that the Store Operations are maintaining the minimum base quantity (MBQ) / day on hand (DOH) in their respective store.
  • Monitoring and tracking of long-distance stores with the help of CCTV.
  • Conducting joint audits of large formats, like CNC, DC, NDC, and SMART, along with the Cluster Manager-Operations of the respective format, and recommending corrective measures and follow-up closures.
  • Conduct store audits across formats, and ensure all laid-down processes are followed by the Store Operations and SLP team.
  • Daily Write-Offs are analyzed, and necessary actions are suggested.
  • Ensure daily cash submission is done to the respective Cash Management Services.
  • Conduct cash, POS, and voucher audits and processes followed by the store operations during visits at stores.
  • Ensuring the serviceability of the SLP automation system installed at the cash room in order to secure against any burglary or theft attempts at the store.
  • Ensure Surprise Petro Card Audits are conducted across all formats, safety at stores.
  • Carrying out security and safety risk analysis for new sites.
  • Conduct quarterly mock drills across all formats in ROM.
  • Audit the drills carried out by the SLP team. Recommend and guide corrective measures to the Store team and SLP team. Share different subjects/topics that should be carried out during the drills, such as fighting live fire with the assistance of fire extinguishers or fire hydrants, dry fire drills, do's and don'ts during a fire, training on attending hoax calls, terror attacks, handling bomb threats, etc.
  • Formation of the CMT (Crisis Management Team) at larger formats, and training the members in their respective roles.
  • Carrying out a safety audit of the large formats and ensuring all the recommended corrective measures are closed by the management.
  • Ensure the monthly serviceability of all the fire fighting and fire detecting systems is done by the maintenance department.
  • Ensure that the monthly and quarterly preventive maintenance of the electrical panels, AC, equipment, escalators, travellators, and elevators is done.
  • Ensure regular maintenance and testing of the DG is done by the maintenance team.
  • Conducting quarterly training through the maintenance team for the store and SLP team on evacuation procedures from the elevator, and understanding the important switches and panels in case of electrical incidents.
  • Ensure all PPE is followed by the laborers/workers while carrying out any cold or hot work at the store or construction site.
  • Training, Deployment, and Welfare of Loss Prevention Associates.
  • Key Area Responsibilities
  • INVENTORY MANAGEMENT
  • CASH MANAGEMENT.
  • Security and Safety Activity

Area Manager APHS

Hyper city Retail India Ltd.
08.2017 - 11.2017
  • Was taking care of 7 stores -Mumbai & Navi Mumbai (5) & Gujarat (2)
  • There were total 7 Manager-Security reporting. The team consists of 24 Loss Prevention Officers & 60 Security Guards
  • The Role & Responsibilities were Similar to that performed at Reliance Retail Ltd

Inventory Head Regional

BIG BASKET
12.2016 - 08.2017
  • Responsible for 2 Distribution Centres,9 Dark Stores (located in Mumbai Suburbs & Navi Mumbai) & 2 Inter DC (Indore & Nagpur)
  • Ensure that Region achieves all the Metrics pertaining to Fill rate, Write off, Stock Update & RTV Vs TI
  • Conducts Monthly Audit for Inventory Department for Mumbai and once in a quarter for Inter DC Schedule and ensure that Wall-Wall Inventory are conducted for Region once in a quarter
  • Analyze the shortfall and recommend preventive measures to reduce the shrinkages
  • Ensure that Daily and Weekly cycle count are conducted by the Region and deviations are shared with appropriate reasons and action plan to reduce the same
  • Daily Write Off are analyzed and necessary actions are suggested
  • Ensure that all the returns from Dark Store & Inter DC are in-warded accurately and daily reports are shared by the team
  • Conduct Weekly Review for the Inventory Controller, Asst. Inventory Controller & Row In charges and share the feedback about their performance.
  • Have one on one session with them and understand and assist them in solving their query pertaining to any discomfort while performing their job to enhance their performances
  • Conduct Monthly RNR for the Best Team member in the Inventory Team
  • Ensure Safety Working Environment for the staff Identify and close the gaps to avoid any Asset Loss
  • Conducting Quarterly Evacuation Drill for Region
  • Ensure that the SOP is strictly followed by all Departments.
  • Ensure that the Security Deployment is well under the Financial Budget
  • Ensure that regular Monthly trainings are imparted by the Agency Partners to the Security staff
  • Monthly Audit and Serviceability check of Fire Fighting Equipment is done by the Security Supervisor and report is shared on the same day
  • Conduct Surprise Night Checks at both the Distribution Centers
  • Conduct Monthly Audit on the process carried out by the Security in Day to Day activity
  • Having Monthly Meeting with the Agency Partners and discuss monthly performance of the Security team and share the plans for the next month
  • Develop an intelligence network, to gather information
  • To liaise with Local police, Traffic Police and Fire station officer to meet any eventualities
  • Conduct Monthly Asset Audit throughout the Region
  • In case of any Deviations, the same needs to be investigated by the Store and need to come with proper details
  • Implement processes to ensure that proper tracking of assets
  • Deviations noticed to be shared with the Project team for final reconciliation
  • Ensure that all the Assets are in working condition.
  • In case of any malfunctioning of Assets, the same needs to be handed over to the Project for timely repairment avoid any Operational Activities
  • Key Area Responsibilities
  • INVENTORY MANAGEMENT
  • Safety & Security
  • Asset Handling

Department Manager

Metro Cash and Carry
04.2013 - 12.2016
  • Conducting Regular Audits on High value articles and processes set by the Organization to ensure 100 % compliance of it
  • Analyzing and Implementing Preventive Measures and get the same executed from the Department Mangers of Food and Non-Food Sections to reduce on Store Shrinkage
  • Ensure that the Periodical Inventories are carried out by the Department Managers of Food and Non Food Section diligently
  • Investigations of Thefts and Frauds
  • Ensure no un-authorized staff are using the Forklift and Battery Operated trucks
  • Ensure all the necessary PPE is used by the Operators
  • Ensure Operational Safety are followed by the staff Operating the machines
  • Ensure that the load capacity is followed while stacking the pallets on the Aisles
  • Ensure that the staff are following the Safety standards for all the shelled Pallets
  • Ensure regular AMC are done by the Maintenance team for the Fire fighting and Fire detecting Systems
  • Conducting Monthly Audits of the Serviceability of the Fire fighting and Detecting Systems
  • Ensure all required Safety Signages are displayed inside and outside of the premises
  • Conduct Trainings for the Management and Crisis Management staff on Basic Fire Fighting, Basic First Aid, Rescue Methods and Evacuation Procedures
  • Conduct Evacuation Drill at Store
  • Ensure Safety is followed by the all the Labours working at store
  • Develop an intelligence network, to gather information To liaise with Local police, Traffic Police, BDDS, Force one, NSG and Fire station officer in order to meet any eventualities
  • Key Area Responsibilities
  • Safety & Security

Assistant Manager-Security (Security In charge)

Oberoi Mall Ltd
11.2007 - 03.2013
  • Had joined Oberoi Mall as Security Officer during its Pre-Opening Stage
  • Gradually took Promotions from Security Officer to Senior-Security Officer-Executive-Senior Executive and finally got promotion as Assistant Manager Security & Safety and Headed the Mall Security & Safety Department
  • The team consists of four Security Officer + 3 Supervisors and around 60 Guards
  • Develop and implement security policies, protocols and procedures
  • Control budgets for security operations and monitor expenses
  • Recruit, train and supervise security officers and guards
  • Attend meetings with other managers to determine operational needs
  • Plan and coordinate security operations for Special/Movie Premier/VIP events
  • Coordinate staff when responding to emergencies and alarms
  • Review reports on incidents and breaches
  • Investigate and resolve issues
  • Create reports for management on security status
  • Analyze data to form proposals for improvements
  • Manage heavy traffic (Vehicle In & out Flow)during the weekends/holidays/offers
  • Liaise with Traffic Police to ensure smooth traffic flow and avoid any hindrance to residents nearby during the High Footfall at Mall
  • Liaise with Local Police Stations to ensure smooth flow during the VIP/Celebrities visit/Grand Events & Movie Premiers
  • Helped senior management plan and carry out daily operations and meet key objectives.
  • Developed long-term training strategies for new and existing employees across departments.
  • Recruited high-performing and accomplished team members, nurturing talent to develop skilled and capable workforce.
  • Protected and enhanced company reputation, promoting mission and values in all professional interactions.
  • Implemented strict quality standards for consistent company representation across multiple channels.
  • Established monthly goals, communicating priorities to staff and closely tracking progress to achieve success.
  • Oversaw third-party contracts and service level agreements for security Agency
  • Fostered strong rapport with prospective clients and stakeholders to aid negotiations
  • Optimized employee schedules by balancing company priorities with staff leave requests and shift preferences.
  • Employed outstanding communication and relationship-building abilities to lead by example in providing first-class customer care.
  • Maintained positive, professional working environment to optimize staff and customer satisfaction.
  • Supervised and delegated tasks to employees to meet key productivity targets.
  • Generated strategic weekly Key Performance Indicator (KPI) targets, motivating and incentivizing staff to continually achieve and exceed expectation.
  • Handled escalated store policy violations, implementing security improvements to prevent shrinkage and misconduct.
  • Role & Responsibilities carried out

Security Supervisor

K Raheja Pvt Ltd
05.2006 - 11.2007
  • Presents losses and damage by reporting irregularities and informs violators of policy and procedures.
  • Secures premises and personnel by patrolling property, monitoring surveillance equipment, and access points.
  • Investigates security breaches, incidents, and other alarming behavior.
  • Controls traffic by directing drivers.
  • Completes reports by recording observations, information, occurrences, and surveillance activities.
  • Interviews witnesses and obtains signatures as needed.
  • Maintains environment by monitoring and setting building and equipment controls.
  • Maintains the organization's stability and reputation by complying with legal requirements.
  • Ensures operation of equipment by completing preventive maintenance requirements.
  • Contributes to team effort by accomplishing related results as needed.
  • Manage & Control any untoward incident at Labour Colony provided by the Organization
  • Maintain Duty Roster and Monthly Attendance for processing of payment to Outsourced Security personnel
  • Liaise with Local Police/Fire Officer & BMC to ensure smooth functioning of various operations at site
  • Role & Responsibilities carried out

Security Officer

Kohinoor Continental Hotel Pvt.Ltd.
06.2005 - 04.2006
  • Patrolling the hotel premises (both interior and exterior)
  • Checking the parking area and ensuring there are no unauthorized vehicles
  • Ensuring all hotel doors are locked and that all rooms are properly silent
  • Responsible for Safety and security of guests, workers and hotel buildings
  • Crime prevention and investigation
  • Security systems including security patrols, surveillance systems, door locking mechanisms, control of restricted areas, monitoring of master keys
  • Maintaining policies and procedures for general safety and security
  • Training of staff for emergency procedures
  • Inspections relating to hotel security
  • Supervising the security team effectively
  • Maintaining good working relationships with management and members of other departments
  • Keeping up-to-date with world news and hospitality security trends
  • Monitoring who enters, and who leaves, the hotel
  • Filling in the security log
  • Monitoring the security cameras
  • Responding to calls when colleagues need assistance
  • Escorting guests where necessary (if they are intoxicated and need to go to their room or if they are lost)
  • Handling Customers and vehicle movement during Events like Marriage, Birthday Parties, Meetings
  • Role & Responsibilities carried out

Vigilance Officer

G4 Security Services
05.2003 - 07.2005
  • Conducting rounds of premises and reporting deviations if observed
  • Escorting the VIP’s to the MD and the Group heads from lobby to Board Rooms
  • To look after the smooth and steady flow of the vendor & the visitor movement
  • Ensure Vendors & Visitors are guided properly to concerned person
  • Manage Employee Car/bike Parking
  • Role & Responsibilities carried out

Education

PGDBM (Graduation Diploma in Business Management) - Operation Management

Narsee Monjee Institute of Management Studies
Mumbai
01.2022

Bachelor of Science - Physics

Kirti M. Doongursee College
Mumbai
01.2004

Skills

Strategic planning

Resource allocation

Operations planning

Cross-functional collaboration

Data analytics

Budget administration

Problem-solving abilities

Team development,Hiring and training

Goal setting

Physical & Electronic Security

Risk Assessment & CAPA

Fraud Investigation

Liaising Skills

Certification

ASIS PCI (Professional Certified Investigator)

Interests

Keeping & Maintaining Fish Aquarium

Accomplishments

  • Received Best Employee in year 2016 while working in Metro Cash & Carry India Pvt Ltd
  • Successfully handled Projects assigned by Senior Management
  • Successful Investigations & recovered Loss /Fraud amount from Defaulters
  • Maintained commendable ROI in identifying & Recovering highest amount under End Control Recovery
  • Strongly handled Unions & Society Issues to ensure there is no hindrance to Business and worked towards Safety of Internal & External Customers
  • Have strongly believed in internal developments of my team and have work hard to upgrade them and gain them promotions and acknowledgment from the Senior Management
  • Strong Liaise contacts have assisted self in maintaining and controlling issues at my working sites

Section name

Thank you for patiently going through my Resume. I had tried out to bring all my hard work done in the Organization with the Assistance of Senior & my Team and looking forward to work more hard, Learn & Upgrade self in order to give the BEST to the Organization that I am Serving

Timeline

Senior Manager Security

Oberoi Sky City Mall
09.2024 - Current

Manager-Security & Surveillance

Prama Hikvision India Pvt Ltd
10.2020 - 09.2024

Manager Security and Loss Prevention

Metro Cash & Carry India Pvt. Ltd
06.2019 - 07.2020

Chief Manager-Rest of Maharashtra

Reliance Retail Limited
12.2017 - 06.2019

Area Manager APHS

Hyper city Retail India Ltd.
08.2017 - 11.2017

Inventory Head Regional

BIG BASKET
12.2016 - 08.2017

Department Manager

Metro Cash and Carry
04.2013 - 12.2016

Assistant Manager-Security (Security In charge)

Oberoi Mall Ltd
11.2007 - 03.2013

Security Supervisor

K Raheja Pvt Ltd
05.2006 - 11.2007

Security Officer

Kohinoor Continental Hotel Pvt.Ltd.
06.2005 - 04.2006

Vigilance Officer

G4 Security Services
05.2003 - 07.2005

PGDBM (Graduation Diploma in Business Management) - Operation Management

Narsee Monjee Institute of Management Studies

Bachelor of Science - Physics

Kirti M. Doongursee College

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