Devendra Koli

• Ensure compliance findings are remediated accurately and timely
• Track and monitor departmental goals for timely completion of strategic initiatives
• Implement appropriate controls to mitigate compliance risk
• Track and report disciplines within business to monitor compliance risk
• Work on ideas for improvement and changes in process.

Implementing and maintaining escalation plans and procedures to ensure timely resolution of customer issues.

Communicating effectively at an executive level and managing customer escalations

Overseeing the escalation process to ensure that customer requests are assigned to the appropriate teams and addressed promptly

• Worked as Team coach for 12 months
• Handled escalation calls and drove up selling
• Conducted briefings, trainings, provided feedback, and coached subordinates.