Summary
Overview
Work History
Education
Skills
Timeline
Generic
DEVENDRA KUMAR

DEVENDRA KUMAR

Ghaziabad

Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Overview

15
15
years of professional experience

Work History

Promoted- Assistant Manager - Operations/Logistics

Extramarks Education India Pvt. Ltd.
11.2020 - 05.2023
  • Supervised operations team to support operational excellence and excellent customer service.
  • Kept track of quality, delivery times and efficiency..
  • Maintain all data log that is required for smooth functioning of process.
  • Analyzed statistical data and report to determine product trends in performance.
  • Continuous improvement management as well as development SOP.
  • Managing Students/Employees subscriptions for Sale/Demo for DUBAI.
  • Implemented new technology to streamline processes and improve operations.
  • Managed logistics associated with product shipments ensuring timely deliveries.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Collaborated with other departments to ensure timely completion of projects.
  • Conducted performance reviews for staff members on a regular basis.
  • Assisted with interviewing and hiring of employee team members with appropriate skills.
  • Resolved customer complaints promptly by providing appropriate solutions.
  • Monitored production processes and quality standards to ensure compliance with company policy.
  • Performed regular audits of inventory levels in order to maintain optimal stock levels.
  • Negotiated contracts with vendors for services necessary for the smooth functioning of operations(i.e- FEDEX, BLUE-DART, DTDC, DELHIVERY).
  • Coordinated meetings with vendors and negotiated contract terms(i.e- FEDEX, BLUE-DART, DTDC, DELHIVERY).
  • Maintained records of all operational activities for future reference purposes.
  • Coordinated the daily operations of the organization, including staffing, scheduling, budgeting, and inventory control.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Completed day-to-day duties accurately and efficiently.
  • Delivered products to customer locations on time.
  • Maintain the inventory stock on ERP software on daily basis.
  • Maintain the customer's data in CRM software.
  • Regular interaction with warehouse team to maintain/audit the inventory stock.
  • Regular interaction with finance team to complete the documents for hardware dispatch.

Promoted- Team Lead

Extramarks Education India Pvt. Ltd.
04.2018 - 10.2020
  • Maintain Retail Sales operation(B2B/B2C) for PAN INDIA.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Created detailed reports on team activities as requested by management.
  • Worked closely with shipping, warehouse and other personnel to coordinate movements and keep workflows smooth.
  • Maintained daily inventory to facilitate successful material distribution on ERP software.
  • Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
  • Delivered products to customer locations on time.
  • Maintain all data log that is required for smooth functioning of process.
  • Coached team members in techniques necessary to complete job tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Interaction with Technology Team for fixing the reported issues and get the product ready for market release.

Promoted - Product Analyst

Extramarks Education India Pvt. Ltd.
04.2016 - 03.2018
  • Worked with development team to define and implement customer change requests to enhance product functionality.
  • Supported development team in generation of technical requirements and product documentation to achieve process commonality.
  • Managing resolution to customers facing any type of technical issues in Offline products such as Tablet, SD Card, and Pen Drive through remote assistance.
  • Managing resolution to customers facing any type of technical issues in Online/Offline products.
  • Maximized performance by monitoring daily activities and monitoring team members.

Support Executive

Extramarks Education India Pvt. Ltd.
09.2012 - 03.2016
  • Coordinated priority of support work based on client and business needs.
  • Translated technical terminology for clients to communicate through ticket system.
  • Captured customer feedback to communicate to superiors for ongoing improvement.
  • Maintain students subscriptions for Sale as well as for Demo.
  • Managing Coupons/Vouchers creation required by Sales Department.
  • Reviewing all reports related to my work area.

Associate- Dental Claim(Guardian Life Ins., USA)

EXL India Pvt. Ltd.
04.2009 - 08.2012
  • Verify and process dental insurance claims for accuracy and completeness.
  • Analyze claims for accuracy of coding and benefits, and enter information into computer systems.
  • Resolve discrepancies between insurance company and provider.
  • Enter data into various systems to maintain provider directories, fee schedules, and other records related to dental claim processing.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.

Back Office Executive

I-Services India Pvt. Ltd.
02.2008 - 04.2009
  • Worked as a claim processor of USA client.
  • Worked on various projects(Mortgage/PHH/etc.)
  • Cross quality checking of claims.

Education

Master of Arts - Economics

CCS UNIVERSITY
Meerut
06-2005

Bachelor of Commerce - Accounting

CCS UNIVERSITY
Meerut
06-2001

Diploma in Information Technology - Computer And Information Sciences

UPDESCO
Ghaziabad
05-2004

Skills

  • Team Building
  • Inventory Management(ERP)
  • Staff training/development
  • Employee Scheduling
  • Effective Leader
  • Leaning Mentality And Adoptability
  • Organizational And Multi Tasking
  • Quick Thinking And Decision Making
  • Operational Efficiency
  • Staff Supervision
  • Customer Relationship Management (CRM)
  • Retail Operations Management

Timeline

Promoted- Assistant Manager - Operations/Logistics

Extramarks Education India Pvt. Ltd.
11.2020 - 05.2023

Promoted- Team Lead

Extramarks Education India Pvt. Ltd.
04.2018 - 10.2020

Promoted - Product Analyst

Extramarks Education India Pvt. Ltd.
04.2016 - 03.2018

Support Executive

Extramarks Education India Pvt. Ltd.
09.2012 - 03.2016

Associate- Dental Claim(Guardian Life Ins., USA)

EXL India Pvt. Ltd.
04.2009 - 08.2012

Back Office Executive

I-Services India Pvt. Ltd.
02.2008 - 04.2009

Master of Arts - Economics

CCS UNIVERSITY

Bachelor of Commerce - Accounting

CCS UNIVERSITY

Diploma in Information Technology - Computer And Information Sciences

UPDESCO

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