Devendra Kumar Srivastava
Varanasi
Summary
Dynamic motor surveyor with a proven track record at Tata AIG General Insurance, excelling in accurate damage assessments and timely claim settlements. Leveraging strong analytical skills and exceptional customer service, I consistently ensure fair evaluations and maintain high performance ratings, driving satisfaction and efficiency in every project.
Overview
14
14
years of professional experience
Work History
Motor surveyor
Tata AIG General Insurance Co. Ltd.
Varanasi
09.2021 - Current
- Motor Surveyor – Tata AIG General Insurance Co. Ltd. (Since 2021)
- Conducting motor claim inspections and assessing vehicle damages accurately.
- Verifying policy coverage and preparing detailed survey reports for claim processing.
- Coordinating with workshops and internal teams for timely claim settlements.
- Ensuring fair claim evaluation as per company guidelines.
- Providing excellent customer service and grievance resolution support.
- Maintaining consistent good performance ratings.
Service Adviser
Assistant Manager – Raj India Workshop (Authorized Dealer of Mahindra & Mahindra) (Off-Roll Position
Varanasi
01.2012 - 12.2017
- Managed day-to-day workshop operations and service coordination.
- Handled customer complaints and ensured high service satisfaction.
- Coordinated with technicians for vehicle inspection, repair estimation, and delivery.
- Prepared job cards, cost estimates, and maintained service records.
- Ensured timely vehicle delivery and maintained quality standards as per Mahindra guidelines.
- Supported insurance claim coordination and documentation process.
Education
Diploma -
Electrical Engineering
Skills
- Strong analytical and problem-solving skills
- Attention to detail
- Good communication skills
- Customer service orientation
- Time management
- Decision-making ability
- Negotiation skills
- Team coordination
- Basic computer proficiency (MS Office)
- Ability to work under pressure
Training
Foundation Training, Tata AIG General Insurance Co. Ltd., 04/01/22, 04/12/22
Enclosures
- Diploma Marksheet
- Copy of PAN & Aadhar Card
Application
02/02/23, Claim Service Manager, Tata AIG General Insurance Co. Ltd.
Timeline
Motor surveyor
Tata AIG General Insurance Co. Ltd.
09.2021 - Current
Service Adviser
Assistant Manager – Raj India Workshop (Authorized Dealer of Mahindra & Mahindra) (Off-Roll Position
01.2012 - 12.2017
Diploma -
Electrical Engineering