Devendra Pratap Singh
Greater Noida
Summary
Workforce Management and Resource Deployment professional with experience in workforce analytics, bench management, resource allocation, demand and fulfillment tracking, headcount reporting and leadership dashboard. Skilled in Advanced Excel, Power BI, reporting automation and Generative AI/Microsoft Copilot to streamline workforce reporting, improve data analysis and deliver actionable insights for business and leadership decision-making.
Overview
14
14
years of professional experience
Work History
Manager – Workforce Management / RDG
Coforge Limited
Greater Noida
01.2025 - Current
- Supported end-to-end workforce management and resource deployment reporting for bench headcount, allocation, demand fulfillment, deployment, and deallocation.
- Prepared and shared daily, weekly, and monthly dashboards and MIS reports for RDG and leadership decisions.
- Monitored bench headcount aging, deployment status, resource pool, and utilization, flagging exceptions and key workforce insights.
- Performed data validation, reconciliation, and sanity checks across staffing, allocation, and workforce datasets to find mapping and status gaps.
- Tracked resource requirement fulfillment, staffing allocations, releases, extensions, and pending closures, coordinating with stakeholders for timely follow-up.
- Supported headcount projections, localization reporting, workforce mapping, and resource planning through structured data analysis.
- Improved reporting automation and process standardization using Advanced Excel and Power BI, reducing manual effort and increasing reporting efficiency.
- Leveraged Generative AI and Microsoft Copilot to automate workforce reporting, enhance dashboard development, streamline data analysis and generate actionable insights for leadership reporting.
- Built and updated management dashboards and analytical views for workforce, bench, and resource deployment tracking.
- Supported Power BI reporting and data integration work, including workforce and bench dashboard requirements involving SAP and Talent Plus.
- Partnered with RDG, business onboarding, and cross-functional teams to resolve workforce data issues, allocation corrections, and reporting needs.
- Delivered ad-hoc workforce analysis and executive-ready insights based on leadership requests.
- Improved reporting structure, controls, and processes to strengthen data accuracy, consistency, and management visibility.
- Drove bench management, employee engagement, resource planning, employee rotation, demand fulfillment, billing management, talent mapping, stakeholder management, compliance management, and Excel-based screening and data administration.
- Directed complete resource management cycle, covering demand fulfillment, bench management, demand forecasting, costing, and billing.
- Oversaw resignations and exits for billed, unbilled, and buffer resources while managing skills development, employee rotation, and reporting.
- Partnered with sales, delivery, and engineering stakeholders to align updates and develop resource solutions.
- Supervised daily movement of about 2500 build, bench, and buffer resources.
- Allocated unbilled and bench employees to projects based on skill sets, prior experience, and availability.
- Managed project tracking, resource allocation, capacity planning, upcoming project readiness, support for project managers, reporting on current and upcoming projects, coordination with HRBP teams, and collaboration with sales, engineering, delivery, and talent acquisition functions.
- Collaborating with the HRBP teams regarding staff training, employee Performance management, and employee joining/Exit related queries.
- Collaborated with sales, engineering, delivery, and talent acquisition teams to manage demand and supply effectively.
COE Data Analyst TA
Vertiv Energy Pvt Ltd.
Noida
03.2024 - 01.2025
- Design new TA process with TA Head from end to end.
- Partner with TA Head at Vertiv on hiring strategy and business hiring decisions.
- Lead global TA coordination across America, EMEA, Asia, GC, and India for hiring delivery.
- Oversee global TA operations across America, LATAM, EMEA, Asia, GC, and India for hiring support.
- Established comprehensive TA process in collaboration with TA Head.
- Established partnership with TA Head at Vertiv for hiring decisions aligned with business needs.
- Drove improvement projects with regional TA leads to reduce ageing, improve time to fill, lower agency cost, and enhance diversity outcomes.
- Drive process improvement work with regional TA leads to reduce ageing, improve time to fill, cut agency cost, and expand diversity.
- Enhance ORC ATS fields to streamline request creation through offer release and reduce recruiter effort.
- Implement ORC ATS data fields to improve workflow efficiency from request initiation to offer release.
- Develop reporting in Power BI and Excel for TA visibility.
- Deliver reporting insights through Power BI and Excel.
- Created Power BI and Excel dashboards for monitoring open requirement aging, joiners, TTF, source mix, diversity, grade mix, and salary grid compliance.
- Deliver dashboards in Excel and Power BI for weekly and monthly open requirements, ageing, joiners, TTF, source mix, diversity, grade mix, and salary grid compliance.
- Manage critical account hire reporting separately and provide routine business updates.
- Produce separate hire reports for critical accounts and send regular business updates.
- Chair weekly governance reviews with regional TA leads to monitor KPI progress.
- Review KPI performance with regional TA leads in weekly governance calls.
- Supported forecasting reviews with trend analysis and variance checks.
- Analyzed large datasets to identify trends, patterns and correlations for business insights.
Lead Data Analyst
L & T Technology Services
Delhi
10.2023 - 03.2024
- Aligned reporting requirements across locations to support TA reporting accuracy and consistency.
- Developed and maintained report matrices enhancing hiring analytics and workforce tracking.
- Delivered Power BI and Excel reporting for daily, weekly, and monthly open requirements, joiner status, and pending joiners across business units.
- Monitored key TA metrics, including joining ratio, CPH, TAT, source mix, and diversity ratio.
- Managed leadership hiring dashboards, providing regular status updates to CEO and COO.
- Contributed to TA budget planning, coordinated vendor outreach for plant, engineering, medical, life science, transportation, and oil & gas hiring needs, and consolidated reports and presentations for CEO and COO.
- Engaged with vendors to identify candidates for various job profiles, including plant engineering, medical, life sciences, transportation, and oil & gas.
- Compiled and organized reports and presentations for effective review by CEO and COO.
- Led data analysis for L&T Technology Services engineering and digital projects.
- Transformed raw data using ETL workflows and reporting standards.
- Reviewed complex data sets to identify trends and process gaps.
- Documented data rules, dashboard logic, and analysis procedures.
Lead Data Analyst
Capgemini India Technology Services
Noida
11.2021 - 09.2023
- Led global reporting for open demands and joiner activity across 14 countries.
- Delivered reporting outputs in Excel and Power BI.
- Partnered with finance team on global recruitment budget tracking.
- Managed TA headcount reporting and grade mix review each month.
- Provided daily, weekly, and monthly reporting to direct leadership.
- Prepared monthly, quarterly, and yearly analysis to support leadership decisions.
- Maintained monthly data point reporting for recruitment metrics such as total hires, cost per hire, and offer percentage.
- Tracked regional hiring targets and drove improvement actions where needed.
- Supported Resource Supply Chain (RSC) team with timely joiner and related data.
- Built recruitment capacity model tool to estimate recruiter requirement and project cost for specific FTE hiring.
- Streamlined reporting database and reporting process across 4 countries.
Resource Management Lead
Capgemini India Technology Services
Noida
11.2020 - 01.2021
- Managed insurance account activities, supported resource allocation, and tracked project allocation and headcount updates.
- Supported resource supply chain coordination and circulated bench resource profiles across organization.
- Maintained skill-set repository within business unit to address resource needs internally before external hiring requests.
- Coordinated with internal and external stakeholders.
- Published dashboards and reports on schedule, including headcount analysis and resource management updates.
- Publishing various dashboards & other reports at regular notice. (Head Count Analysis, Resource Management Dashboard etc.)
Work Force Management Lead
Capgemini India Technology Services
Noida
11.2016 - 10.2020
- Managed headcount and attrition data to support workforce tracking.
- Maintained employee records and attendance information for accuracy.
- Completed FTE reconciliation to support staffing review.
- Tracked call center breaks and queue status through RTA monitoring.
- Built dashboards to improve reporting visibility.
- Reviewed Cisco reports to identify data trends and issues.
- Extracted data from US healthcare software and managed Excel import and export tasks.
- Guided team members and resolved questions and issues promptly.
- Analyzed data and delivered reports within timeline to support SLA commitments.
- Motivated team members to strengthen performance.
- Translated business requirements into practical plans and actions.
- Supported operations team with reporting needs.
- Handled ad-hoc requests and additional tasks as required.
Backoffice Operations (Claims)
Capgemini India Technology Services
Noida
11.2015 - 10.2016
- Managed health insurance claim examination work across multiple claim types.
- Applied deep expertise in long term care (LTC) claims to support accurate review and resolution.
- Processed facility claims, including invoice validation and payment handling for policyholder and provider submissions.
- Administered home health care (HHC) life and death claims with consistent claim compliance focus.
Sr. Associate (Insurance Annuities)
MetLife Global Operation Support Center
Noida
05.2012 - 06.2015
- Managed annuity operations for Traveler life annuity, processing financial requests including partial withdrawals, full surrenders, SWP, RMD, transfer of assets, and fund transfer requests.
- Supported new business workflow activities.
- Monitored daily production across multiple work queues and maintained work balance.
- Resolved escalations, completed MIS reporting, and prepared daily work condition reports.
- Developed process analyzer reports to measure volume received and processed, inflow and outflow for specific work types, and associate productivity metrics.
Education
Bachelor of Commerce -
University of Allahabad
01-2011
Skills
- Workforce management strategies
- Resource deployment and analytics
- Capacity planning and allocation
- Demand fulfillment and headcount planning
- Automated reporting systems
- Dashboard development with Power BI
- Advanced Excel expertise
- Data validation techniques
- Stakeholder management
- Process improvement initiatives
- AI generation techniques
- Microsoft Copilot proficiency
Personal Information
Title: Manager – Resource Deployment Group
Awards & Achievements
Award of Excellence- 2026 - Recognized for outstanding contribution and excellence in professional performance.
Rewarded for Backlog Demand Cleanup 2021.
Rewarded 2 times (Kaizen Certificate) for the Idea implementation at Process Level in Capgemini. Best in Quality award for the month of June 2017.
Rewarded 2 times for the Best Performance within team in MetLife GOSC.
Timeline
Manager – Workforce Management / RDG
Coforge Limited
01.2025 - Current
COE Data Analyst TA
Vertiv Energy Pvt Ltd.
03.2024 - 01.2025
Lead Data Analyst
L & T Technology Services
10.2023 - 03.2024
Lead Data Analyst
Capgemini India Technology Services
11.2021 - 09.2023
Resource Management Lead
Capgemini India Technology Services
11.2020 - 01.2021
Work Force Management Lead
Capgemini India Technology Services
11.2016 - 10.2020
Backoffice Operations (Claims)
Capgemini India Technology Services
11.2015 - 10.2016
Sr. Associate (Insurance Annuities)
MetLife Global Operation Support Center
05.2012 - 06.2015
Bachelor of Commerce -
University of Allahabad