Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
ProjectManager

Devendra Singh

Principal Analyst
Bengaluru,KA

Summary

  • Passionate IT professional with 9.6+ years of experience, seeking to increase profitability for companies through consultation and implementing new solutions. Skilled in Service design, Continuous Improvement, Agile (Scrum), Business Process Improvement, Vendor Management , People Management, Project Management etc.

Overview

7
7
Certifications
5
5
years of post-secondary education
10
10
years of professional experience

Work History

Principal Analyst

ABinBEV-GCC India Services PVT LTD
Bangalore, Karnataka
02.2020 - Current
  • Strong experience as Scrum Master
  • Experience in executing story point estimation, backlog refinement and Capacity planning.
  • Technical savvy – ability to facilitate meetings between technical teams to arrive at solutions for technical problems.
  • Experience in tracking and reporting various Agile metrics (not limited to Velocity and burn-down) to stakeholders.
  • Ability to work closely with Product owner on backlog management and handling impediments.
  • Experience in looking over health of multiple Agile/Scrum teams within a program.
  • Hands on experience of scrum maturity assessment with action plan for continuous improvement.

Senior Project Associate

Cognizant Technology Solution
Bangalore, Karnataka
06.2018 - 01.2020
  • Understand and articulate complex problems related to the specific technology.
  • Provide business development support by assisting in RFP/ RFI response drafting, presentations, collateral creation and formulating recommendations
  • Support presales and create marketing collateral such case studies and capability deck.
  • Capture and present project’s capabilities to prospective clients in a way that highlights the unique selling proposition of Cognizant solutions.
  • Interface with community network to retain technology competitiveness.
  • Work with the client team to address escalations.
  • Implement change requests and engineering tasks.
  • Lead the technical discussions in customer governance calls.
    Interact with the user / customer / first level management.
  • Handle specific technologies within projects.
  • Contribute to HLD, LLD, Implementation and test plans.
    Participate in technical audits.
  • Identify opportunities for automation, standardization and stabilization of environment.
  • Understand technical requirement and translate into design.
    Lead TIP initiatives and coordinate with CoE for the implementation of the same.
  • Prepare/update/review run books/SOP/knowledge articles on specific technology areas.
  • Plan Prepare and execute change process and change implementation and standardize the change process.
  • Identifying and driving the CSI and automation initiatives.
    Prepare templates, checklist and guidelines on Due diligence, Transitions and KT.
  • Enabling the L1/L2 team members to enhance their skill sets.
  • Deliver technology training through Academy and/or within project group for technologies/ tools.
  • Participate in recruitment and act as a buddy to new hires.
  • Proactively support team building and on boarding efforts via mentoring contributions.
  • Contribute to knowledge management activities by creating case studies, technical artifacts, and reference architectures related to your technical domain.

Associate Consultant, Technology

ITC Infotech India PVT LTD
Bangalore, Karnataka
10.2014 - 06.2018
  • Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues.
  • Supported technology design, testing and execution by providing research-based product and process knowledge.
  • Developed, managed, measured and reported on service-level metrics to streamline IT assessment.
  • Oversaw technology services delivery, consulting with relevant personnel to assist with migration and troubleshooting.
  • Provided technical and functional recommendations based on project requirements.
  • Collaborated with project teams to support new or enhanced products.
  • Responsible for production support, resolution of Major Incident management, problem management and Service Requests in treasury environment, Release Management, Risk management.
  • Providing L1/L2/L3 technical application support for Treasury Business Support System environment.
  • Ensure business-facing SLA's and reporting requirements are met.
  • Engage with Treasury Solution Manager to work on requests for changes and bug fixes, based on resource planning and technical specification.
  • Responsibilities ensure all Processes & Procedures are appropriately documented as per ITIL standards & best practices.

Senior Analyst

HCL Technologies
Noida, Uttar Pradesh
08.2010 - 03.2014
  • Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
  • Boosted information sharing by enhancing interfaces between computer systems.
  • Conducted technical research to support data resolution and production updates.
  • Oversaw installation of software programs and hardware systems to meet operational requirements.
  • Participated in internal audits regarding quality management system.

Education

B.Tech - Computer Science

Key Subjects Board / University Institute / School Year Of Passing, A.P.J. Abdul Kalam Technical University RajKumar Goel Institute Of Technology
08.2006 - 08.2010

High School Diploma -

Rashtriya Military School
Dholpur
07.2004 - 08.2005

Skills

Project Management

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Accomplishments

· Certificate for SPOT Award / ITC Infotech / FEB 2018 / Excellence at Work (Inclusive Ownership & Role Model Behavior) & Special Assignment taken.

· Certificate for SPOT Award / ITC Infotech / FEB 2018 / Managing IT2 Integration with ABINBEV Systems single handedly and finishing the task in a timely manner.

· Talent Appreciation Certificate / ITC Infotech / OCT 2015 / Winner of STAR Project -SABMiller IT2 Treasury Application Support.

· Certificate for SPOT Award / ITC Infotech / March 2015 / Outstanding team spirit in SAB Miller Treasury Application Support Team

Certification

Cisco Certified Network Associate

Timeline

Lean Management

06-2020

White Belt

03-2020

Principal Analyst

ABinBEV-GCC India Services PVT LTD
02.2020 - Current

Professional Scrum Master I

10-2019

Senior Project Associate

Cognizant Technology Solution
06.2018 - 01.2020

ITIL Foundation

07-2016

Associate Consultant, Technology

ITC Infotech India PVT LTD
10.2014 - 06.2018

VMware Cloud Professional-5 _DCV

07-2012

Microsoft Certified System Engineer

03-2011

Cisco Certified Network Associate

10-2010

Senior Analyst

HCL Technologies
08.2010 - 03.2014

B.Tech - Computer Science

Key Subjects Board / University Institute / School Year Of Passing, A.P.J. Abdul Kalam Technical University RajKumar Goel Institute Of Technology
08.2006 - 08.2010

High School Diploma -

Rashtriya Military School
07.2004 - 08.2005

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Devendra SinghPrincipal Analyst