Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Hi, I’m

DEVENDRA SINGH

DEPUTY COLLECTION MANAGER
MERTA ROAD

Summary

Talented Collections Specialist persistent with customers and seasoned in overcoming objectives.. Bringing 10 years of experience and driven mentality. Reliable Collections Specialist adept at operating in efficient and competent manner. History of meeting high productivity, quality and performance standards. Persistent communicator with firm but fair approach to rule enforcement. Demonstrates respect and empathy when handling financial disputes. Skills include record control, data confidentiality and deadline management. Customer service professional with background in debt collection. Scrutinises financial data to create achievable repayment plans. Solid investigation skills and policy knowledge with diplomatic communication style.

Overview

9
years of professional experience
2008
years of post-secondary education
2
Languages

Work History

ICICI BANK LTD.

DEPUTY COLLECTION MANAGER KCC
10.2022 - Current

Job overview

  • Documented information of customers on database, collecting credit history, financial statements and personal details to preserve consistent records.
  • Implemented terms of credit for new clients to manage timely payments and avoid defaults.
  • Supported client acquisition by determining staff members provide support and excellent customer service.
  • Researched and Investigated missing information to assist staff in meeting objectives and optimise workflow.
  • Executed procedures and policies to facilitate timely payments, maintaining high level of customer retention.
  • Led and managed collections team members through a variety of motivational techniques, minimising arrears and write-offs.

AU SMALL FINANCE BANK LTD

SENIOR COLLECTION OFFICER NPA
11.2016 - 10.2022

Job overview

  • Processed payments over phone and set up recurring drafts.
  • Reduced total number of outstanding accounts by consistently pursuing debtors and reclaiming owed funds.
  • Interviewed customers to determine reasons for delinquency, source of income and next pay date to build solutions for financial issues.
  • Uploaded data in accordance with company policies, data security protocols and local legislation.
  • Contacted customers and discussed unresolved issues and past-due payments to update.
  • Ensured efficient collections and recoveries through the development of procedures inline with risk policies, driving continuous process improvement.

Education

MAHARAJA GANGA SINGH UNIVERSITY

Bachelor of Arts from POLITICAL SCIENCE, HISTORY, HINDI LITERATURE
08.2009 - 05.2011

AADARSH VIDYA MANDIR SCHOOL
MERTA ROAD

Brod Of Secondary

Merta Road

Brod of Senior Secondary School

Skills

Inbound and outbound calls

Personal Information

  • Father's Name: Jabbar Singh
  • Date of Birth: 11/07/92
  • Nationality: Indian
  • Marital Status: Married

Timeline

DEPUTY COLLECTION MANAGER KCC

ICICI BANK LTD.
10.2022 - Current

SENIOR COLLECTION OFFICER NPA

AU SMALL FINANCE BANK LTD
11.2016 - 10.2022

MAHARAJA GANGA SINGH UNIVERSITY

Bachelor of Arts from POLITICAL SCIENCE, HISTORY, HINDI LITERATURE
08.2009 - 05.2011

Brod of Senior Secondary School
04.2008

AADARSH VIDYA MANDIR SCHOOL

Brod Of Secondary
04.2006

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DEVENDRA SINGH DEPUTY COLLECTION MANAGER